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2.2
9 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
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Outdated returns policy had to pay $9.95 for an exchange of size and then $10 to post out the incorrect size. Sizing runs very small and not true to size at all. Won’t be purchasing ever again from here.
Return policy is unreasonable bought a jumper for my daughter and missed the 30 day return. It was an itchy jumper. Bought a second d jumper and returned it for a store credit. Asking me to pay another shipping fee to return the first jumper as they can’t hold it until I use the store credit. Won’t be buying from these guys again. Products average quality service woeful .
Reply from Jean Jail
Hi,
We’re sorry to hear this and appreciate you taking the time to share your feedback. Our returns policy allows 30 days for change-of-mind exchanges, and while we do our best to make this clear on our website, we completely understand how easy it can be to miss that window.
In terms of shipping, we do offer free shipping on Australian orders over $80 at the time of purchase. Return shipping, however, is at the customer’s expense, which helps us keep our product pricing fair for all. We do offer a returns portal with a discounted shipping rate to help you out with this.
We’re also sorry to hear the jumper wasn’t quite right. We aim to offer quality pieces our customers love, and it's disappointing to hear we missed the mark for you. Our team is always happy to offer tailored recommendations — feel free to reach out via our live chat if we can help you find something more suitable.
Kindest regards,
JNJL Customer Service
Completely disappointed. Do not buy from this brand and certainly dont be fooled by the colorful marketing. Dress was not true to size, nor was the product flexible, my usual size 8 and this just would not fit. Paid express post for an urgent function, would not even think of a refund even tho no other size available and nothing else i liked on the website.
Disgraceful and Un Australian.
There goes $110 to Jean's bank account!
Reply from Jean Jail
Hi,
We’re sorry to only be replying now after seeing your review. We always appreciate feedback, even from earlier purchases. We’re sorry to hear the dress didn’t meet your expectations and completely understand how disappointing that would’ve been, especially for an important occasion.
While we do outline our return policy and sizing info online, we’re always here to offer personalised fit advice before you buy and we’re continuing to improve based on feedback like yours.
If there’s ever anything we can help with in the future, our team would love to assist.
Kindest,
JNJL Customer Service
Very outdated Return policy they do not offer your money back and basically you have to read the fine print!!! please before you order think twice as they were only offer a store credit
If you are confident in your ability to deny people their money back put it in bold words before someone actually orders pretty sneaky and shameful from your part
Reply from Jean Jail
Hi,
Thank you for your feedback, and we’re sorry to hear you were disappointed with our returns policy.
We do outline our store credit policy on our website, including in our returns section, but we understand how frustrating it can be when expectations don’t match. While we don’t offer refunds for change-of-mind purchases, we’re always working to make our policies as clear as possible before purchase and truly value feedback like yours.
If you’d like to discuss anything further, our customer care team is always happy to help.
Kindest regards,
JNJL Customer Service
Order two pairs of jeans, one was great and one didn’t fit. Unfortunately I did not read the returns policy before buying and could only return for a store credit. Any store that doesn’t offer a refund on FULL PRICE items is automatically 1 star. Wouldn’t shop again from them now as to nervous the item won’t fit.
Reply from Jean Jail
Hi,
Thanks so much for your feedback. We’re really glad to hear one of the pairs worked well, but we’re sorry the other wasn’t the right fit.
Our returns policy is outlined on our website, but we completely understand how it can be missed. While we don’t offer refunds for change-of-mind purchases, we do provide store credit, and we’re always here to help make the experience smoother.
If you’re ever unsure about fit or style, our live chat team is available on-site and more than happy to assist before you order. We’re here to help you feel confident in your purchase.
We appreciate you taking the time to share your thoughts.
Kindest regards,
JNJL Customer Service
Unfortunately I didn't read the reviews before I purchased, I hope you don't make the same mistake.
The 3x items I purchased are really poor quality (I've received better from Shein honestly) and very ill-fitting. The shorts are the ugliest fit I've ever encountered.
This company don't do refunds and are really unhelpful. Don't waste your time and money, much better online stores with nicer quality for the same point and actually care about their customers.
Reply from Jean Jail
Hi,
Thanks for sharing your thoughts. We’re sorry to hear the fit and quality weren’t what you expected.
We take pride in the care and detail that goes into our products, but we know sizing can be tricky sometimes. Our team is always happy to help with sizing or style advice if you want to reach out.
Regarding returns we don’t offer refunds for change-of-mind, but we do provide store credit so you have some flexibility.
We’re sorry you felt unsupported, please know our customer service team is here to help whenever you need.
Thanks again for your feedback.
Best,
JNJL Customer Service
Reply from Jean Jail
Hey,
Thank you so much for your kind words! We’re really happy to hear you had a great experience with our customer service. It means a lot to us! If you ever need anything else, please don't hesitate to get in contact!
Warm regards,
JNJL Customer Service
Sizing is completely wrong.
Paid over $100 for a size 10 jacket that would fit size 16 plus. Waste of money and company refusing refund or credit. Butter beware!
Reply from Jean Jail
Hi,
Thanks for your feedback. While we’re not sure which item you’re referring to, we understand how frustrating sizing issues can be.
Some of our pieces are designed with an oversized fit, which is a current trend, so sizing can vary from standard measurements. We always encourage customers to check our sizing guide and reach out to our live chat team for personalised advice before ordering to help find the perfect fit.
As noted in our returns policy on our website, we don’t offer refunds for change-of-mind but do provide store credit where possible.
Kind regards,
JNJL Customer Service
This company is great at marketing items to appear different to how they present in real life. In the current year, I’m accustomed to online businesses providing a thorough refund policy however this business refuses refunds despite the goods they are selling being grossly misrepresented. I see ads often and felt that I could trust my first purchase to be a pleasant experience. Unfortunately that was not the case as the item I received was significantly different in its appearance and shape and not suitable for use. The company advised me that the sizing of items will vary the shape, and offered a credit note to swap out the item at the purchasers expense of return postage. I advised I was happy to cover postage but a refund continued to be denied, which I now see is a regular experience others encounter. This feels like a redundant business practice, particularly in the age of e-commerce and I am left feeling deceived by this business and that this is an intentional business procedure to maximise their profits by way of gross misrepresentation of goods and then denying customers a right to return and obtain a refund. A form of consumer entrapment.
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