Jebwa Reviews 

94
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Exceptional seller and amazing selection! I have purchased many luxury items from Jebwa -All were packaged with care, shipped quickly and arrived in amazing condition! Trusted seller-everything is 100... See more

Company replied

Rated 5 out of 5 stars

My “new” LV arrived quickly and exactly as described. The price was so good that I was very cautious. However, no caution required…no surprises, it’s beautiful!! This is my 4th LV from JEBWA and I lov... See more

Company replied

Rated 1 out of 5 stars

Horrible buyers experience.. .. I will not get into the full details.Because I don't know how I will be proceeding accordingly. You sent the card two months after the fact. Bag is not as described. P... See more

Company replied

Rated 5 out of 5 stars

Beautiful bag in great condition & amazing price! Jebwa always does a great job of taking photos and describing the bags so I knew exactly what I was getting. It’s even more stunning in person! I’ve p... See more

Company details

  1. Handbags Shop
  2. also in
  3. Fashion Accessories Store

Written by the company

Pre-owned authentic luxury products, handbags, watches and jewelry.


Contact info

3.6

Average

TrustScore 3.5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(94)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Exceptional Seller!

Exceptional seller and amazing selection! I have purchased many luxury items from Jebwa -All were packaged with care, shipped quickly and arrived in amazing condition! Trusted seller-everything is 100% authentic and callouts are always elevated to the buyer. Thank you Jebwa! Sarah

July 21, 2026
Jebwa logo

Reply from Jebwa

Thank you for the 5-start review Sarah!
- Team Jebwa

Rated 1 out of 5 stars

Buyer beware

Buyer beware, sales driven on hyped up value. Their definition of comp is a listing versus historical sales. Hyped up value and hidden flaws. Items are often damaged and ripped. Dealing with Jebwa is a nightmare as they have zero class and/or customer service skills. You kiss your mommy with that mouth?

I don't blame the sales team as they are part of a toxic sales culture cultivated by their leadership. Greed pure greed to sell trash on hyped up values. They should be ashamed of themselves. Beware of the smoke and mirrors, if they sell you something listed as $299, it's probably worth $50 and they make you feel like you got one over on them if you pay under $150. Trust me, $65 you still overpaid. You like old vintage and smelly bags? Jebwa is the place for you. You like to light your money on fire? Jebwa is the place for you. You like to be mistreated as a consumer? Jebwa is the place for you.

March 19, 2026
Unprompted review
Jebwa logo

Reply from Jebwa

Hi Piotr,

Thank you for taking the time to write this — and I'm sorry your experience with us fell so far short of what it should have been. The way you describe being treated isn't the standard we hold ourselves to, and I'd like to look into it directly.

On the valuation question: our comparisons are drawn from current market listings, and I understand that can read very differently from recent sold prices. That's fair feedback, and it's something we're reviewing in how we present value to customers. On condition — every item should be described accurately, flaws included. If what you received didn't match its listing, that's on us to put right.

Please get in touch with our team and reference this review, and we'll make sure someone senior takes a look at your order and works with you on a resolution.

— The Jebwa Team

Advertisement
Rated 1 out of 5 stars

Horrible buyers experience.

Horrible buyers experience.. .. I will not get into the full details.Because I don't know how I will be proceeding accordingly. You sent the card two months after the fact. Bag is not as described. Per your communication, Please send the correct return label with the correct insurance on bag so all these months later it can be returned. Please finally honor what you communicated to me and put the insurance on the return label for protection.
I sent you an email which you never responded to.

February 7, 2026
Jebwa logo

Reply from Jebwa

Thank you for your feedback, Michele. We take all buyer experiences seriously and want to share the documented record for transparency.

We processed your return for Order #3933 (Louis Vuitton Crossbody) and issued a full $1,500 refund the same day it was received — January 29th. You confirmed receipt of those funds.

For Order #3936 (Chanel), we located the original authentication card and shipped it to you with tracking confirmation on February 11th.

We worked diligently to resolve every concern raised and communicated with you throughout. We are sorry to hear the experience did not meet your expectations despite these efforts.

If there is still something outstanding we can address, please reach out directly at our support team.

— Jebwa

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

They are truly nasty

They are truly nasty. I purchased a lot from them this past month and was sent broken items. Then when I pleaded for them to fix it they told me they weren’t. What type of respectful company treats there customers this way it’s truly disgusting. They are just greedy and only care about money. The only way they will be kind to you is if you spend hundreds of thousands, then you get a very different treatment. If your a person who only buys from them once or twice then good luck getting them to fix anything you have to be a jebwa favorite. It’s sad that posh allows them to do this to people and even more sadder that they do this! Terrible company! Can’t wait to share with my 2 mill followers. They got the right one this time 😘

June 14, 2025
Unprompted review
Jebwa logo

Reply from Jebwa

Hi Ashly,

We're truly sorry to hear about your experience, and we appreciate you sharing your concerns.

We stand behind the quality of every item we sell and take condition issues seriously. If you received items that were damaged, we want to make it right. Our policies apply equally to every customer—your satisfaction matters to us regardless of purchase history.

We'd like to look into your orders directly. Please reach out to our team at cs@jebwa.com with your order details, and we'll personally review your case.

Thank you for giving us the opportunity to address this.
Warm regards,
Jebwa Customer Support

Rated 1 out of 5 stars

If I could leave 0 stars

If I could leave 0 stars, I would. I purchased a Chanel from Jebwa during one of the live auctions. Not only was the bag selected (Chanel Chic Country Bowling Bag) a far lesser value that what I paid - purchased for $1.9K, currently reselling for $1.04K - it was received with GIANT RED X THROUGH THE CHANEL LOGO. My fault for purchasing through them - do your research folks!

September 18, 2024
Unprompted review
Advertisement
Rated 4 out of 5 stars

UPDATE Order placed, charged and no response

Update: I got the bag which was in good shape. It did take a while for me to hear anything from vendor but I did get the bag.

Order placed, charged and no response from merchant. I ordered a bag and asked for a condition report before processing. Charge went through but no response. I have requested to cancel order. I have had no response. Online, the site looked legit so I didn't check reviews. I see this is a repeat issue now.

September 11, 2024
Unprompted review
Rated 1 out of 5 stars

gaslighted.

Those show bags on live and the way the light hits the back and the angles that they show make the bags/wallets to appear in better condition than they are. Also no returns. So I am stuck with a bag and wallet that are in far worse condition than stated and can’t resell them for the price I paid. Be weary.

February 1, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

I bought 2 unbranded chains

I bought 2 unbranded chains, 2 LV lock and key. Both chains pealed and started to tarnish with in 2 times wearing. Never in water and wiped with microfiber and stored in jewelry box. I emailed both emails addresses for Jebwa with invoice and pictures. I received 1 response asking for invoice and that was it. Very disappointed.

September 22, 2023
Rated 1 out of 5 stars

I would never buy from them again

I would never buy from them again. The LV bag I received is in a very bad shape and I have to bring it to an LV store to change the handles and Leather trim. It would have been OK if the condition of the bag was honestly described during the Poshmark show but it was not. Basically a rip off and I don't advise anyone to buy from Jebwa.

February 2, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Buy somewhere else

Their items are actually higher then most stores. I was new when I purchased from them and thought I got a good deal but it was actually a rip. But that was a rookie mistake on my part. However, what frustrates me even more is that I’ve been asking for the COA for 2 months already and they still haven’t given it to me. Now they are not even responding anymore.

May 23, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look