Jellis Craig - Monash Reviews 124

TrustScore 3.5 out of 5

3.3

280 Stephensons Road, 3149 Mount Waverley, VIC, AU


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Rated 1 out of 5 stars

Costa was more concerned about his own agenda, and everything that we put forward over the campaign was slowly whittled away. He didn't even consult us on the day of the auction what was going to happ... See more

Rated 1 out of 5 stars

Absolutely appalling. The worst real estate agent there is Jellis Craig Mt Waverley. Extremely unprofessional. All they care about is money and don’t care if you live in a house that’s not to Australi... See more

Rated 1 out of 5 stars

Unfortunately for me the experience with the purchase was really lousy, for some reason agent was exerting pressure when it’s not necessary, it made the whole experience very bad.

Company replied

Rated 5 out of 5 stars

We purchased our first property through Jellis Craig - Monash. Stan was an absolute pleasure to deal with and his attention to detail and work ethic was unmatched with previous agents we had deal... See more


Company details

  1. Real Estate Agency
  2. Real Estate Agents
  3. Real Estate Appraiser

About Jellis Craig - Monash

Information provided by various external sources

Established in 1991, the Jellis Craig network is a business based on ethics, integrity and personal service. With a commitment to progressive thinking, Jellis Craig has continually evolved and grown to become one of Melbourne’s leading real estate groups. Jellis Craig’s network of strategically located offices are positioned across Melbourne’s most sought-after suburbs and reach into local, interstate and international markets. Click here for a property appraisal

Contact info

  • 280 Stephensons Road, 3149, Mount Waverley, VIC, Australia

  • (03) 8849 8088

3.3

Average

TrustScore 3.5 out of 5

124 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had a great experience with Jane Yuan…

I had a great experience with Jane Yuan from Jellis Craig Mount Waverley. She is very professional, friendly, and flexible, and was supportive throughout my tenancy in Mount Waverley.

Especially during my lease break period, Jane was extremely helpful and made the process smooth and stress-free. I really appreciate her support and clear communication. Highly recommended!

October 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Costa very unprofessional

Costa was more concerned about his own agenda, and everything that we put forward over the campaign was slowly whittled away. He didn't even consult us on the day of the auction what was going to happen and what price he would start the auction. (Costa was too busy worrying about another auction that he had to go too straight after) Didn't even have the courtesy to congratulate us after the auction. Very poor experience and I will tell anyone I know not to use Jellis Craig Monash. Left a very sour taste in my mouth.

April 12, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling. The worst real estate agent there is Jellis Craig Mt Waverley. Extremely unprofessional. All they care about is money and don’t care if you live in a house that’s not to Australian standards. They lie and never give you any answers. They have been nothing but stressful and a massive headache. And I still get no where with them to this day. Do not go with this real estate agent at all. They don’t even deserve 1 star! The property manager even lies to be the other staff just so they don’t find out. Terrible! So many red flags with this agent and we are still currently in a house that is so unhygienic and no repairs done! It happens all the time.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Top marks Costa and Ben from Jellis Craig!

Costa and Ben from Jellis Craig, Monash, we’re terrific to deal with. They both went above and beyond to get the best price for our beloved home. Finding people who are direct in their communication and upfront about cost is hard enough but add to that that I’m female with a significant mobility disability, and it’s nigh on impossible! Ben and Costa were both respectful and empathetic without being condescending; gave us clear and concise details of what services they were offering; communicated immediately and directly after open homes and made themselves available whenever we had questions. We cannot recommend them highly enough.

September 13, 2021
Rated 5 out of 5 stars

Paul Polychroniadis (Jellis Craig Monash)

There are too many estate agents in Mount Waverley which makes picking a good one hard. I picked a good one - Paul Polychroniadis (Jellis Craig).
He was very good. Very hard working. Very professional. Got the deal done.
Opens for inspection were numerous and well staffed. Marketing materials were good. Photography was great. Paul was able to think on his feet.
I'd use him again. I have already referred a neighbour to him.

September 6, 2021
Unprompted review
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Rated 5 out of 5 stars

Jellis Craig - Monash

We purchased our first property through Jellis Craig - Monash.

Stan was an absolute pleasure to deal with and his attention to detail and work ethic was unmatched with previous agents we had dealt with around Melbourne. He worked late and was in constant communication to secure our purchase.

Couldn't recommend the team any more.

August 26, 2021
Rated 5 out of 5 stars

The service was very professional and…

The service was very professional and transparent

June 21, 2021
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Reply from Jellis Craig - Monash

Hi Monika
Thanks for taking the time to leave your review & congratulations on your 'off market' sale. As one of our Company's key focuses is to be transparent in our dealings, we are really pleased that you found Stephen to be just that.
Best wishes for the future
Jellis Craig Monash Client Services

Rated 5 out of 5 stars

Stephen and JJ were fantastic so…

Stephen and JJ were fantastic so organised and helpful.

June 16, 2021
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Reply from Jellis Craig - Monash

Hi Tekah
Congratulations on your purchase. We are pleased that Stephen & JJ were helpful to you throughout the process of buying your new home. Best wishes for the future.
Regards
Jellis Craig Monash Client Services

Rated 5 out of 5 stars

Buyer of a family home

Stan is a professional, honest, and sincere agent who assisted us greatly with our purchase. He is quick to respond to queries, and from my experience, provides the utmost customer care. He works quickly and efficiently which my husband and I really appreciated. I would definitely recommend using the services of Stan and Jellis Craig - Mount Waverely.

June 16, 2021
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Reply from Jellis Craig - Monash

Hi Kirti
Thank you for taking the time to leave such a lovely review for Stan. We pride ourselves on delivering exceptional customer care and we are pleased that you found Stan lived up to this.
Congratulations on your purchase and best wishes for the future.
Regards
Jellis Craig Monash Client Services

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Rated 5 out of 5 stars

Stan has been the best Agent. Very happy with him

Stan has been the most thorough, knowledgeable and helpful. His extensive knowledge about property market has helped us to find the right property. I would highly recommend him, going forward.

June 16, 2021
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Reply from Jellis Craig - Monash

Hi Kaumil
Congratulations on the purchase of your new home. We are glad that Stan was able to help you find the right property.
Thanks for taking the time to leave such a glowing review for Stan.
Best wishes for the future.
Regards
Jellis Craig Monash Client Services

Rated 5 out of 5 stars

Paul was kind and patient with us and…

Paul was kind and patient with us and made sure we got the price we wanted. The team at Jellis Craig where always professional and on time.
Highly recommend.

June 6, 2021
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Reply from Jellis Craig - Monash

Hi Eva
Thanks for taking the time to leave your review. We are pleased that you found Paul and our team to be professional and that you were happy with the price you achieved.
Best wishes for the future
Regards
Jellis Craig Monash Client Services

Rated 1 out of 5 stars

Absolutely terrible experience, hostile, and arrogant.

Jellis Craig Mount Waverley turned what should have been an exciting time into a hostile, stressful and far more difficult purchase than it ever should have been for me and my family.

I gave both the Director of the Mount Waverley office and the CEO of Jellis Craig Corporate the opportunity to respond to my experience prior to posting this review, and both of them ignored that opportunity, and refused to reply to my email. I did not want to provide the review without trying to resolve it with them first - but the two most people senior people representing this brand felt comfortable enough with my experience to let me proceed with this review.

Everything was fine until I signed the contract - and then the truth came out. Incredibly unpleasant experience, with absolutely zero interest in trying to appease a clearly disappointed purchaser. If you have the choice to avoid them, do so.

After signing the purchase contract for the agreed price, I was encouraged to take up the cooling off option, was told a debatable story about my deposit that has still not proven to be true, and told that the office was 'too busy' to sell my own property. Agents cancelled meetings without explanation, and submitted a lazy cut and paste proposal with a $500,000 difference in the estimated price range. Questions were not answered when seeking clarification.

Plenty of other agents in the area are hungrier, more professional and showed the appropriate respect.

Avoid Jellis Craig if you can.

May 23, 2021
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Reply from Jellis Craig - Monash

Thank you for your feedback Craig. We are very disappointed with this kind of feedback as we do focus, as a business, on delivering exceptional customer service to all of our clients and are proud of the 4.8 star rating we maintain. We have brought this to the attention of our Directors and shall investigate this matter further. We do appreciate the opportunity we had to help you purchase your new home and hope you and your family enjoy it for many years.
Regards
Jellis Craig Monash Client Services

Rated 5 out of 5 stars

Calvin Huang was very professional

Calvin Huang was very professional, respectful and obtained a great result for me with the sale of my home recently, he kept me very well informed of the interest in my home and I would thoroughly recommend him to anyone thinking of putting their home on the market.

May 16, 2021
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Reply from Jellis Craig - Monash

Hi Margaret
Thank you for taking the time to leave such a lovely review about Calvin. We are very pleased that you found his actions to be professional and respectful, and are glad that he achieved a great result for you.
Congratulations on your sale and best wishes for the future.
Regards
Jellis Craig Monash Client Services

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Rated 5 out of 5 stars

Thank you Jellis Craig for an amazing…

Thank you Jellis Craig for an amazing result. Especially Joshua Yu for your care & honesty. Such a pleasure to have had you on board to sell our apartment.

Many thanks again
Lynn Cameron

April 26, 2021
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Reply from Jellis Craig - Monash

Hi Lynn
Thanks for taking the time to complete your review. We are glad that you found your experience dealing with Josh was a pleasurable one and that you were amazed by the result we were able to achieve for you.
Congratulations on the sale of your property and best wishes for the future.
Jellis Craig Monash Client Services

Rated 5 out of 5 stars

Exceptional and highly recommended!

Exceptional and highly recommended!
Calvin Huang is very honest, professional, and transparent. He has been a great help in our property search and guided us seamlessly. Very easy to deal with and understands your needs and circumstances. Thanks Calvin!

April 15, 2021
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Reply from Jellis Craig - Monash

Hi Pratik
Thank you for your high recommendation for Calvin. We are very pleased that you found him to be honest in you dealings and that he was able to help you find your new home.
Congratulations on your purchase and best wishes for the future
Regards
Jellis Craig Monash Client Services

Rated 4 out of 5 stars

Fantastic agent & friendly person

The best real estate company I have ever dealt with. Very professional, experienced and helpful agent. Calvin did great help to finding property for us, He was excellent with all approch we did through negitiation. I would highly recommend for anyone else buying a new property. Thank you so much Calvin.

April 15, 2021
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Reply from Jellis Craig - Monash

Hi Brinda
Thanks for your review. We are grateful that you believe our company is the best you have ever dealt with and are glad that Calvin helped you with your purchase. We hope you enjoy your new home.
Regards
Jellis Craig Monash Client Services

Rated 5 out of 5 stars

Josh did a superb job of selling our…

Josh did a superb job of selling our apartment in Notting Hill. We asked him to sell it quickly, with a short contract if possible and for a reasonable amount. He excelled in all of the parameters, Sold in less than 2 weeks, 30 days contract, sold for a lot more $ than any other similar apartments in the complex. We could not be happier, and would definitely get Josh to sell for us again.

April 11, 2021
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Reply from Jellis Craig - Monash

Hi John
Thank you for leaving such a lovely review about Josh. We are pleased that he exceeded your expectations for the sale and are thrilled that you are so pleased with the result he was able to achieve for you.
Best of luck for the future.
Regards
Jellis Craig Monash Client Services

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Rated 5 out of 5 stars

Jellis Craig was very professional

Jellis Craig was very professional, respectful, kept us up to date with what was happening and secured a very good price for our property and sold it in a very short space of time!

April 11, 2021
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Reply from Jellis Craig - Monash

Hi Judith
Thank you for taking the time to leave your review. We are pleased that you found Costa & Ben to be professional in their dealings and kept you up to date throughout the process. Congratulations on your great result & best wishes for the future.
Regards
Jellis Craig Monash Client Services

Rated 5 out of 5 stars

outstanding service

outstanding service. very efficient.

April 11, 2021
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Reply from Jellis Craig - Monash

Hi Zhongshi
Thank you for your review. We are very pleased that you found the service you received from Stephen and Stan to be outstanding.
Congratulations on your purchase and best wishes for the future.
Regards
Jellis Craig Monash Client Services

Rated 5 out of 5 stars

Professional at every level

We purchased a townhouse through jellis craig in Mount Waverley. We dealt with josh. He was very accommodating with finding out additional information on the property. Nothing was too much trouble and he helped us when time was of the essence. Would be happy to recommend them and purchase from again.

April 6, 2021
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Reply from Jellis Craig - Monash

Hi Jenny
Thank you for leaving your review. We are pleased that you found the service you received from Josh was helpful and timely.
Congratulations on your purchase and best wishes for the future.
Regards
Jellis Craig Monash Client Services

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