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Review summary

Created with AI, based on recent reviews

Considering 2,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, often describing them as soft, cuddly, and well-made, with a wide variety of adorable and charming designs. Many people appreciate the fast delivery service, noting that orders arrive quickly and are often well-packaged. The overall shopping experience is frequently highlighted as easy and enjoyable. However, some people were dissatisfied with aspects of the customer service, mentioning issues with order cancellations or updates, and occasional difficulties with tracking information. There were also instances where orders were delivered to incorrect addresses or arrived with quality issues such as flattened heads or loose seams.

What people talk about most

Product

Customers had positive experiences with product, praising the softness, cuteness, and high quality of the... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of products, describing them as... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering and... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely great experience every time. Easy to order and see when items are in stock. The perks as you get higher are brilliant and love the fact you get slightly earlier access. Also my latest exp... See more

Rated 5 out of 5 stars

Ordered a gift for my niece, which was despatched quickly by jellycat. However when with royal mail, we had an email saying that it had been delivered, when it hadn't. The 'proof of delivery' photo wa... See more

Rated 5 out of 5 stars

I ordered two jellycats from the website & they were despatched the next day. They were delivered to the Royal Mail hub the next day but not delivered so I contacted jellycat customer service on 5th A... See more

Rated 5 out of 5 stars

Absolutely love the Jellycats I’ve bought, they are truly excellent in every way. Each one is such a cute and adorable little character, full of charm and personality. They’re unbelievably soft, pe... See more


Company details

  1. Toy Manufacturer

Written by the company

Creating original and innovative soft toys in London since 1999, Jellycat continues to combine luxurious fabrics with designs that are sometimes quirky, sometimes cute but always with a little something different that makes them stand out from the crowd! The name Jellycat was dreamt up by a child who loved jellies and cats and giggled at the thought of the two together. The silliness of the name was a great reflection of the design and so it stuck!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I got a Jellycat 4 my friends birthday…

I got a Jellycat 4 my friends birthday nd it said it came yesterday when it didn’t… I booked a re delivery just for when the days meant to come I’ve gotten no updates..

May 1, 2026
Unprompted review
Jellycat logo

Reply from Jellycat

Hello,

We’re really sorry to hear about this and know how concerning it can be when delivery updates aren’t clear, especially when you’re waiting on a birthday gift.

We’d love to look into this for you and see what’s happened. Please could you get in touch with us at hello@jellycat.com with your order number, and our Customer Care team will be happy to investigate and assist further.

Kind regards,
The Jellycat Team

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Rated 1 out of 5 stars

My parcel was not delivered

My parcel was not delivered
Sooooooo disappointed
Received a message it was returned to sender!!!!!!!!!!’!!!!!!!!!
What went wrong???!!!!!
It was meant as a bday gift
Sooooooo saf

May 1, 2026
Unprompted review
Jellycat logo

Reply from Jellycat

Hello,

We’re so sorry to hear how disappointing this must have been especially when the order was meant as a birthday gift. We completely understand how upsetting it is to see a parcel marked as returned to sender without a clear explanation.

We’d really like to look into what’s gone wrong and see how we can help. Please contact us at hello@jellycat.com with your order number, and our Customer Care team will be happy to investigate this further for you.

Kind regards,
The Jellycat Team

Rated 5 out of 5 stars

Worth the buy

Was waiting for a smudge to come back in stock, so I jumped on it. Jellycat is a fun, interactive company. The order comes quickly & the whole experience is easy. I do think they are a tad expensive, but they are so well made & beautiful that I don’t mind.

April 29, 2026
Unprompted review
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Rated 1 out of 5 stars

I was very disappointed that the card…

I was very disappointed that the card you sent me was BLANK. I spent a lot of time thinking of a message with 70 letters and the card came empty. Very, very disappointing!
P.S. Thank you for the response. I will contact you by email at the address you provided.

April 29, 2026
Unprompted review
Jellycat logo

Reply from Jellycat

Hello,

We’re very sorry to hear how disappointing this was, especially after taking the time to write a thoughtful message for a special occasion.

Unfortunately, we’re not able to send gift cards separately once an order has been dispatched. That said, we’d really like to look into what may have happened here. Please contact us at hello@jellycat.com with your order number and an image of the blank gift card, and our Customer Care team will be happy to review this further with you.

Kind regards,
The Jellycat Team

Rated 1 out of 5 stars

I Ordered next day delivery on a…

I Ordered next day delivery on a Friday paid £9 states on website if ordered Monday to Friday before 2pm arrives next day . It didn’t arrive until the Monday , customer service was terrible . No refund for the delivery . First order and will certainly be my last one .

April 17, 2026
Unprompted review
Jellycat logo

Reply from Jellycat

Hello,

We’re sorry to hear about your disappointment with the delivery of your order and appreciate you taking the time to share your experience.

While Royal Mail can deliver on a Saturday, this can vary depending on your location and local delivery routes, particularly outside of major towns and cities. Our Frequently Asked Questions page and checkout information do explain that orders placed before 2pm on a Friday are dispatched that day for delivery on the next working day, which is Monday. This is also why our delivery timings are referred to as working days during checkout.

We understand how frustrating this would have been, especially when next day delivery was expected, and we’re sorry that this wasn’t clearer at the time and that your experience with Customer Care didn’t meet your expectations.

Thank you for your feedback as we continue to look at how we communicate delivery information more clearly.

Kind regards,
The Jellycat Team

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Rated 5 out of 5 stars

The absolute best shopping experience

The absolute best shopping experience! Ordered a last minute personalised puppy jellycat for my Grandaughter. Wasn’t too hopeful of getting it quickly as I could see I’d have to allow a little longer for the personalisation but what a great team you must have as it arrived this morning - less than 2 days after ordering. Royal Mail deserve a shout too as they were so quick. The jellycat is really well packaged too. Cheers!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely great experience every time

Absolutely great experience every time. Easy to order and see when items are in stock. The perks as you get higher are brilliant and love the fact you get slightly earlier access. Also my latest experience was prompted by an back in stock notification. Purchased that day and arrived the day after - sooner than even jellycats 48 hour posting rule. Would highly recommend
Love jellycat have been a collector for 7 years and they just get better with time

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Love this!

This brand is so so amazing! And my peanut came home in super good quality! Will definitely be buying more jelly cats soon!

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Jellycats Amuseables marshmallows and toilet roll

I have recently bought the Amuseables marshmallows and toilet roll for my daughter for her birthday, they are incredibly cute and I can not wait to give them to her! She has been wanting them a while, but they have been out of stock and I missed the restock of the toilet roll once - they sold out very quickly, so jumped on it when both were in stock.

April 25, 2026
Unprompted review
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