Customer service is difficult to reach on the pone. When they answer they are polite and try to help, but apparently phone doesn't lead to the web-shop.
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See what reviewers are saying
There was a tiny mistake with only one product of an order and their support and return procedure was blazing fast and polite throughout the whole way. Very pleased with both the products and the cu... See more
Don’t use this bike shop! They provide bad service, have a rude attitude, and decline to fulfill bike warranty. Waiver off mechanical problems as lack of maintenance by default. seemingly to avoid to... See more
Great service! Super responsive and helpful. They went out of their way for my case. Really appreciate it! ⭐️⭐️⭐️⭐️⭐️
Company details
Contact info
Vestre Ringgade 27 - 29, 8000, Århus C, Denmark
- 86155599
- info@jensencykler.com
- www.jensencykler.com
3.5
Average
837 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 week
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Customer service is extremely difficult…
Customer service is difficult to reach on the pone. When they answer they are polite and try to help, but apparently phone doesn't lead to the web-shop.
August 5, 2026
Unprompted review
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Great service ⭐️⭐️⭐️⭐️⭐️
Great service! Super responsive and helpful. They went out of their way for my case. Really appreciate it! ⭐️⭐️⭐️⭐️⭐️
July 3, 2026
Unprompted review
Excellent products and customer service
There was a tiny mistake with only one product of an order and their support and return procedure was blazing fast and polite throughout the whole way. Very pleased with both the products and the customer service! Would definitely buy again!
Thank you!
November 13, 2024
Unprompted review
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Quick delivery and good prices
Bought a helmet on their online store and picked it up from store. Quick delivery and good prices.
August 1, 2024
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Fint produkt dog lang leveringstid og…
Fint produkt dog lang leveringstid og umulige at ringe op😡
May 23, 2024
good quality products
good quality products, reasonable prices. Only slight 'irritation' was the time it took to receive what i purchased (explanation given was that it was out of stock despite it still being advertised on their website)
April 19, 2024
God service
March 11, 2024
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God information og hurtig levering.
December 12, 2023
Super god service og hurtig levering!
November 14, 2023
God kvalitet og hurtig levering.
August 23, 2023
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Super service
August 7, 2023
Bought 2 helmets with MIPS
Bought 2 helmets with MIPS. Price and delivery were great. Would recommend Jense Cykler.
July 27, 2023
Open communication about potential…
Open communication about potential delays in delivery, that did not happen. Surprisingly fast delivery.
I have a good feeling and would order here again.
July 10, 2023
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