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Review summary

Created with AI, based on recent reviews

Evaluating 238 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the customer service, noting that the support team is often swift, helpful, and responsive in addressing various issues. Many found the service great, with agents assisting with exchanges, replacements, and tracking problems, making the overall experience positive despite initial hiccups. However, some people were dissatisfied with product quality, reporting items that were fake, faulty, or not true to size, with issues like logos peeling off after washing. Delivery service also received mixed feedback, with some experiencing significant delays, inaccurate tracking information, and orders not arriving as expected. Additionally, some customers found the product descriptions misleading, especially regarding the origin of items and sizing accuracy.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality. Many reviewers express... See more

Order

Reviewers highlight ambiguous aspects of order experiences. While some customers report positive... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express significant disappointment, citing issues... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers experienced significant delays,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was a better experience once I got support involved. Hopefully order is shipping today as expected. I would have preferred to exchange the shirt that did not fit back but the alternative of getting a... See more

Rated 3 out of 5 stars

The order seemed to take a long time to arrive. Indeed after a while I began to check tracking which didn't seem to be working. Eventually I emailed to say there seemed to be a problem, but as it happ... See more

Rated 5 out of 5 stars

I recently purchased three jerseys and unfortunately two were a bit tight. I contacted the store and they replied that they would replace them with larger size if I paid packing and shipping costs and... See more

Rated 5 out of 5 stars

I originally ordered a Man U black football shirt for my husbands Christmas present, however the sizing came up very small. After contacting the support team, they arranged to send the correct size... See more


Company details

  1. Outdoor Sports Store

Written by the company

Your trusted store for all things Football (Soccer) merchandise.


Contact info

3.6

Average

TrustScore 3.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The shirts are fake

The shirts are fake.
The website says authentic.
When you get the shirts and complain, they tell you they are UA - unauthorised authentic!
I bought shirts to get printed in our club shop, but they told me they were fake and couldn’t print on them.

July 8, 2025
Rated 5 out of 5 stars

Wonderful customer service

I wasn't able to track my order through the link available on the Web page so I emailed the company. Someone got back to me the same day with an update.
The item arrived but it had a mark on it.
Again, I emailed the company with this information (pictures of the item) asking their advice on washing it or returning it. They replied within the day again, offering to send me a new top and said to just keep the damaged item to save me the hassle of returning it.
Very pleased with their customer service.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great selection and offers

I came across the site whilst looking for my club's football shirt, Jersey d'Or had a buy 2 get 1 free deal on and the prices were reasonable. Put my order and the shirts were duly delivered in the timescale indicated at the time of order. The shirts were all fine and having worn and washed them are very comfortable. Not sure when I will be back it took me 20 years to get a new shirt (bought my last in 2005).

July 21, 2025
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Rated 1 out of 5 stars

Scammers

Scammers! Beware, stay clear!

They don't tell you that they are an international outfit and your order will take 14 days to arrive

September 6, 2025
Unprompted review
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Rated 1 out of 5 stars

I am beyond disappointed use this company at your peril

I am beyond disappointed with my experience with this company. I received an incorrect-sized jersey and have now sent FOUR separate emails over the past few weeks without a single reply. To make matters worse, I even contacted them via their website chat, where I was told that “someone will reply to your email by the next working day.” That was two weeks ago, and I am still waiting.
The most frustrating part? They somehow had the time to send me an automated email asking for feedback on my “experience” – while completely ignoring the actual problem I’ve been trying to get resolved.
This level of disregard for customers is unacceptable. If you value good customer service or expect a company to stand behind its products, I strongly recommend avoiding them.

August 14, 2025
Unprompted review
Rated 4 out of 5 stars

Positive Experience

I found that the tracking system didn’t work at all, but my shirt arrived in good time and I was happy with the quality and the service that the team provided.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Don't answer, dont send right item

Contacted me to say my order was not in stock, offered me to choose an alternative. I requested a refund instead, and never received any reply. Then they sent a random shirt which I hadn't ordered.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

These jerseys are knock offs!

These jerseys are knock offs! Badge was wonky, name on the shirt had pink lettering. Customer service is a waste of time as they are rude, hard to get hold of (support email non existant) and delivery took forever after me paying extra for fast delivery (3 weeks). please do not buy from here, you will be sorry!

July 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Total scam – avoid at all costs

(Order #JD251704)
I’m deeply disappointed and feel completely cheated by Jersey d'Or. I ordered what was advertised as genuine LFC shirts, but what I received were clearly fake knock-offs. They mislead customers by pretending to sell authentic merchandise. I contacted them requesting a refund, but they completely ignored my email — no response, no support. They just took my money and ran. This site is a total rip-off. Stay away!

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

ook a while, but worth it

Bought the new England and Germany kits and used the Buy 2 Get 1 Free offer — ended up getting a Spain jersey for free! Shipping to Ireland took just over 2 weeks, but the deal was too good to pass up.

April 15, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers .... Avoid at all costs…

Do not purchase from this company as the items are fake. My husband ordered a Liverpool 24/25 top as it was the only site that had my size and it arrived after two weeks. My husband has a genuine top purchased at the Liverpool store and the comparison is startling. I have emailed the company with photos outlining my evidence of a fake product asking to return for a refund and they have not replied. This company is a scam, avoid at all costs.

July 17, 2025
Unprompted review

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