JERSEY LOCO Reviews 491

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 280 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the quality of the products, often highlighting the authentic feel, durable stitching, and accurate colors and logos. Many find the jerseys to be of high quality, comparable to official merchandise, and appreciate the variety of options available, including retro and mystery jerseys. However, some people were dissatisfied with various aspects of their experience. Issues with order fulfillment, such as missing items or incorrect sizes, were reported. Delivery times were a common concern, with some customers experiencing significant delays and unreliable tracking information. A number of reviewers also expressed frustration with customer service, citing slow responses, unhelpful interactions, and difficulties in obtaining refunds for unreceived or damaged items. Additionally, some customers noted inconsistencies in sizing, recommending ordering larger sizes than usual.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing. Many customers praise the excellent... See more

Order

Users describe ambiguous interactions with order. While some customers report positive experiences, such as... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of the jerseys,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised fast shipping, with some... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers express significant frustration,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Very pleased with the jerseys and shorts we ordered for our two boys. Fantastic value for the price. The reason for 3 stars is the larger kit was accidentally delivered with size small socks. We att... See more

Company replied

Rated 3 out of 5 stars

The tracking isn’t the best, i ordered 2 shirts and only 1 came in and the other is missing. I’ve tried contacting them through they’re “customer service” but it’s no use if no one responds back but a... See more

Company replied

Rated 3 out of 5 stars

Replicas/knock offs/fakes, but you know when you’re buying because it’s too cheap to be real. The quality isn’t great for the price. I’d expect s fake shirt costing $60 to still be of a decent quali... See more

Company replied

Rated 4 out of 5 stars

I like the prices it’s a solid bang for your buck. I have purchased 8 jerseys here, and only one of them had a quality issue (the collar was skewed to the right and then looked bigger than the left si... See more

Company replied


Company details

  1. Sportswear Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Soccer Store
  5. Sporting Goods Store
  6. Women's Clothing Store

Written by the company

Jersey Loco Soccer Shop delivers the jerseys and experience needed to take committed players, teams and fans to the next level. Our brand represents the sheer passion and love for soccer shared by our fans and partners. We carry all of soccer's best brands and beat the competition in offering our fans the best prices! Use promo code PILOT10 to get 10% OFF your first order with us!


Contact info

3.6

Average

TrustScore 3.5 out of 5

491 reviews

5-star
4-star
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2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Received jerseys quickly and they’re in…

Received jerseys quickly and they’re in great condition just like they looked on the site.

May 11, 2026
Unprompted review
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Reply from JERSEY LOCO

Hi Eli, thank you for the kind review! It is always our goal for the jerseys to look good. Enjoy them and see you next time!

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Rated 1 out of 5 stars

Only received half my order.

Ordered 2 jerseys for $130. 1 Madrid 1 Mexico, only received Madrid. No notification of item being out of stock and only received 1 tracking number. Order status states order was completed but only received half of my order. Reached out to team via website and email but yet to receive a response. Please make this right, thank you.

Update: Team reached out the following day and requested order info to make this right. Sent over requested information and awaiting response. Team seemed to genuinely want to make this right, hoping to get a response soon on whether I will be sent 2nd jersey or refunded 2nd half of order. I will update as soon as I receive a response, so far so good. Thank you for reaching out quickly.

May 10, 2026
Unprompted review
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Reply from JERSEY LOCO

Hi Nathaniel, thank you for reaching out and we are so sorry for the mix up with your order. Receiving only one of the two jerseys you paid for is definitely not the experience we want for any of our customers, and it sounds like the Mexico jersey may have shipped separately or run into a stock issue that should have been communicated to you. Please send us a quick message with your order number and we will track down what happened with the second jersey and make this right as quickly as possible.

If you could kindly respond to our request for order information sent by trustpilot to your email, it will help us identify your order sooner.

Thanks for your patience and for giving us the chance to fix this.

Rated 5 out of 5 stars

Received jersey very quickly

Received jersey very quickly! Good quality

May 12, 2026
Unprompted review
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Reply from JERSEY LOCO

Hi Dustin, thank you for the great feedback! Glad it landed on your doorstep quickly and that the quality is on point. Appreciate you choosing us!

Rated 5 out of 5 stars

The kit came and my boy loves it.Great…

The kit came and my boy loves it.Great quality and great service.

May 12, 2026
Unprompted review
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Reply from JERSEY LOCO

Hi Jamie, thank you so much for taking the time to leave us a review! It honestly made our day to hear that your boy loves his new kit. We put a lot of care into the quality of every jersey we ship out, so knowing it landed well with you means a lot. Hope he gets loads of wear out of it. Cheers from all of us at Jersey Loco.

Rated 1 out of 5 stars

Horrible shipping delays

Horrible shipping delays

May 12, 2026
Unprompted review
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Reply from JERSEY LOCO

Hi David,

Thank you for taking the time to share your feedback, and we're sorry to hear that your experience didn't meet your expectations.

After reviewing your order, we can confirm that it was delivered to your desired address in Pasadena, MD 21122, and that the delivery arrived within the timeframe outlined for the shipping option selected at checkout. Estimated delivery windows for each shipping method are listed on the product page and at checkout, and your package arrived within that window.

That said, we completely understand that waiting for a jersey you're excited about can feel like a long time, and we appreciate you letting us know how it felt on your end. If you'd like a faster experience on a future order, we'd be happy to recommend one of our expedited shipping options (availability depends on location).

If there is anything else about your order we can help with, please reach out to our support team and we'll be glad to assist.

Thanks again,

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Rated 4 out of 5 stars

Jersey Loco delivers the services on…

Jersey Loco delivers the services on time and the Jersey are good quality. I’ll recommend my friends and family to them.

May 11, 2026
Unprompted review
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Reply from JERSEY LOCO

Hi Jean, thanks a ton for taking the time to leave us a review! We are so glad the jersey arrived on time and that the quality matched what you were hoping for. Recommendations to friends and family genuinely mean the world to a small team like ours, so thank you for that. Looking forward to having you back at Jersey Loco soon.

Rated 5 out of 5 stars

The delivery is spot on.

The delivery is spot on. The quality of the products is impeccable.

May 11, 2026
Unprompted review
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Reply from JERSEY LOCO

Hi Mackens, thanks so much for the kind words! We always try our best to get orders out the door quickly, so it is great to hear the delivery hit the mark. And we are really glad the quality lived up to expectations too. Thanks for choosing Jersey Loco, we appreciate you.

Rated 1 out of 5 stars

Missing Jersey

I recently ordered two Argentina jerseys for my boys but when I received the package it only had 1 of the 2 jerseys that I ordered. I have reached out multiple times through multiple platforms to ask someone to check on this and still haven’t heard from anyone. Very disappointing!!!

Update: As requested I sent an email with my order number. When should I expect to receive a new tracking number?

May 6, 2026
Unprompted review
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Reply from JERSEY LOCO

Hi, we are really sorry that only one of the two Argentina jerseys arrived. We completely understand how disappointing this is, especially for your boys. Please reach out to service@jerseyloco.com with your order number and we will get the missing jersey sent out to you right away.

Rated 1 out of 5 stars

I ordered two jerseys missing one

I ordered two jerseys. Got one but not the other. I’ve been sending them messages and have even tried calling them. They texted me but when I ask for the status of the 2nd jersey, no one replies. I’m beyond frustrated and sad that they don’t care about their customer. If you buy please beware and cross your fingers you actually get what you order.

May 4, 2026
Unprompted review
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Reply from JERSEY LOCO

Hi Rosa, we are very sorry that one of your jerseys is missing and that your messages have gone unanswered. That is not the experience we want you to have. Please email service@jerseyloco.com with your order number and we will personally follow up to resolve this for you as quickly as possible.

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Rated 5 out of 5 stars

Jerseys were exactly as…

Jerseys were exactly as pictured/ordered, and arrived on time. We love them!

May 8, 2026
Unprompted review
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Reply from JERSEY LOCO

Hi Ariane, thank you for the lovely review! We are so happy the jerseys turned up just as you imagined and got there when you needed them. Knowing you love them is honestly the best feedback we could ask for. Enjoy wearing them and thanks again for shopping with Jersey Loco!

Rated 4 out of 5 stars

The kit was great

The kit was great, right size, good quality. The shipping was slow, as was the response when I reached out to check on the status.

May 7, 2026
Unprompted review
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Reply from JERSEY LOCO

Hi Cindy, thank you so much for the honest feedback! Really happy to hear the kit fit well and that the quality met the mark. That said, we are genuinely sorry about the slow shipping and the delay in getting back to you when you reached out. That is not the experience we want for any customer and we are actively working on speeding up both our turnaround times and our reply times. We really appreciate you flagging it for us and hope we get the chance to do better next time around.

Rated 5 out of 5 stars

Brasil Jerseys

Good quality, delivery as promise

May 9, 2026
Unprompted review
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Reply from JERSEY LOCO

Thanks so much for the kind words, Boris! Really glad the Brasil jersey met your expectations and that everything arrived on time. We appreciate you choosing us and hope to see you again soon.

Rated 2 out of 5 stars
JERSEY LOCO logo

Reply from JERSEY LOCO

Hi Luisa, we are sorry to hear the shirt came in a slimmer cut rather than the sizing you expected. There are no "slim" versions but we can always exchange to a size that better suits you. That should have been clearer on our end. Please reach out to our email with your order number and we will sort out a solution for you as soon as possible.

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Rated 1 out of 5 stars

This place is a borderline scam

This place is a borderline scam. Ordered X2 shirts. X1 Mexico and x1 mystery. Mexico shirt arrived, mystery did not. Have tried multiple times to contact them to get an update. No reply. Nothing. You have been warned!

May 8, 2026
Unprompted review
JERSEY LOCO logo

Reply from JERSEY LOCO

Hi Andrew, we are truly sorry for the experience you had with your order. This is far from the service we aim to provide. Please email service@jerseyloco.com with your order number so we can investigate the missing mystery shirt and find a fair resolution for you.

Rated 1 out of 5 stars

One shirt came but the other didn’t

One shirt came but the other didn’t

May 8, 2026
Unprompted review
JERSEY LOCO logo

Reply from JERSEY LOCO

Hi Mike, we are sorry that only one of your shirts arrived. Please email us at service@jerseyloco.com with your order number and we will track down the missing item and get it shipped to you as soon as possible.

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. Great transparency with sales and shipping process.

May 10, 2026
Unprompted review
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Reply from JERSEY LOCO

Thank you for the wonderful feedback, Brus! We work hard to keep our customers informed throughout the whole process, so it means a lot to hear that came through for you. Hope you enjoy your purchase and we look forward to serving you again.

Rated 4 out of 5 stars

Good bang for your buck

I like the prices it’s a solid bang for your buck. I have purchased 8 jerseys here, and only one of them had a quality issue (the collar was skewed to the right and then looked bigger than the left side, it wasn’t even on both sides of the neck as it is supposed to be) but overall it’s good! For the prices I think it’s worth checking it out and trying it for yourself.

May 8, 2026
Unprompted review
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Reply from JERSEY LOCO

Thank you so much for the review and for being such a loyal customer, eight jerseys is no small thing and we truly appreciate the support! It is great to hear the pricing feels worth it and that overall the kits have been a good experience for you. Really sorry though about that one jersey with the skewed collar, that should never have made it out the door and we would love the chance to make it right. If you can send us a quick note through our contact page with your order details, we will sort out a replacement or a refund for that piece. Thanks again for trusting us!

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Rated 5 out of 5 stars

I ordered 6 jerseys for the 2026 World…

I ordered 6 jerseys for the 2026 World Cup. They all came within the timeframe and are great quality.

May 6, 2026
Unprompted review
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Reply from JERSEY LOCO

Thanks so much, Sasha! 6 jerseys is no small order so we're really glad they all made it to you on time and you're happy with the quality. Hope you have a blast wearing them during the World Cup!

Rated 5 out of 5 stars

Jerseyloco the best

Customer service is top notch, best quality jerseys. Amazing!

May 10, 2026
Unprompted review
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Reply from JERSEY LOCO

Appreciate the kind words, Adrian! Our team works hard behind the scenes so it means a lot to hear the service hit the mark for you. Enjoy the jerseys!

Rated 5 out of 5 stars

Super Quality

I was very in doubt about the quality of the jersey as I’m used to originality. When I received my order, I was stunned how authentic my jersey appeared with the mystery jersey that came along with it. I am so impressed with the quality and the fabric just like straight from the club website of Chelsea FC. I’ll recommend to anyone who is in doubt of the quality. You won’t regret it.

May 10, 2026
Unprompted review
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Reply from JERSEY LOCO

Thanks for giving us a shot, Stino! We totally get the hesitation, so it's awesome to hear the Chelsea jersey blew you away once it arrived. Glad the mystery jersey was a nice bonus too. Welcome to the Jersey Loco family!

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