The Tappit Hen Reviews 

8
TrustScore 4.5 out of 5

4.3

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4.3

Excellent

TrustScore 4.5 out of 5

8 reviews

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4.3

All reviews

(8)

1 review in the last 12 months

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Rated 5 out of 5 stars

Best customer service by far!

The customer service received from the Tappit Hen was second to none! Our custom wedding rings were made at very short notice, they are beautiful, we love them. Jane went above and beyond to ensure we had our rings for our special day, we cannot thank her enough.
I would definitely recommend The Tappit Hen to anyone seeking bespoke, top quality jewellery.

November 3, 2025
Unprompted review
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Reply from The Tappit Hen

Hi Barbara,
We are so grateful that you would take the time to review us. It was great to work with you to create your bespoke wedding rings. It was also so lovely to meet you all in the shop, including your dog Timothy, who stole the show! Hope to meet you again the next time you visit Edinburgh.
Very best wishes,
Jane.
Tappit Hen Gallery Head Jewellery Designer.

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Rated 5 out of 5 stars

New wedding rings

I had the misfortune to lose my wedding ring some months ago and my husband and I were looking for new, matching rings that honoured the design of our original ring and reflected our love of Scotland. We couldn't be happier with our experience. Jane took time to show fully understand what we were looking for. We were able to try out a range of designs and variations until we found something that suited us perfectly. The rings are even more beautiful than we had envisaged. Jane is an incredibly gifted designer and clearly cares immensely about getting it right for her clients. Recommended wholeheartedly.

June 7, 2025
Unprompted review
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Reply from The Tappit Hen

Hi Claire,
Thank you so much for taking precious time out to write us a lovely review! We sincerely appreciate it. It was such a pleasure to assist both of you with choosing the perfect rings. Glad you both found the right designs to celebrate your life together. It is a privilege to create something so special and meaningful. Many blessings to both of you in the future!
Best wishes,
Jane and the team. x

Rated 5 out of 5 stars

I wish I could leave 6 out of 5 stars

I wish I could leave 6 out of 5 stars! Everything about my experience was just lovely. Living in the U.S., I sought out a piece of jewelry from Edinburgh after my father, who was from Scotland, passed away. After visiting the Tappit Hen’s web site, I knew I had discovered right place, as the variety of stunningly unique and beautiful jewelry left me feeling like I’d never need to visit another jewelry shop again! When I reached out to Jane, the designer and owner, to ask if she would be able to accommodate some slight modifications of a piece, I realized it should have come as no surprise that the creative force at the helm of this studio should be just as lovely as the pieces of jewelry she creates! As for the necklace I ordered, it is beautiful and worthy of joining that small collection of pieces that are truly special. If jewelry can tell a story, it seems as if Jane’s pieces do so, and in a way that leaves you wondering what might have happened next :)

March 5, 2025
Unprompted review
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Reply from The Tappit Hen

Hi Carrie,
Thank you so much for your kind words and for sharing your experience! It was so nice to meet you and communicate with you via e-mail. I hope that your Necklace brings you comfort everyday. It was a real privilege to make it for you. I hope we connect again in the future. Come visit us in our wee Edinburgh shop, if you visit the city at any point in the future.
Very best wishes,
Jane and the team. x

Rated 5 out of 5 stars

Amazing Customer Services

Amazing Customer Services

Following an issue with my order, I was so impressed by the customer service from Jane and how quickly things were resolved. Tappit Hen went over and above with a kind gift to make up for the issue. I wouldn't hesitate to order from them in the future as it is clear that their unique jewellery is of a high standard

November 12, 2024
Unprompted review
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Reply from The Tappit Hen

Hello SD,
Thank you so much for taking the time to review us. Glad we managed to get things sorted with your order. It was so nice of you to take time out to post feedback about your experience, we sincerely appreciate it! Hope to see you again in the near future.
Very best wishes,
Jane and the team.

Rated 5 out of 5 stars

Expert quality service and beautiful necklace

I ordered a gold Scottish Infinity necklace with blue sapphires for my daughter from this company. I dealt with a very kind and helpful lady named Jane. Jane has gone above and beyond in making my necklace and helping me purchase and send it abroad with no fuss or bother from my end. My daughter loves the necklace and it's of extremely high quality. I have and will keep using and recommending this company to my family and friends.
Thank you so much for everything.
I will be back.

August 2, 2024
Unprompted review
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Reply from The Tappit Hen

Hi Andy,
Thank you so much! It was great to work with you to create something bespoke for your daughter, it is always special. Glad the Necklace was so well received and that it arrived safe and sound. It was lovely of you to post nice feedback about your experience, it is so greatly appreciated.
Very best wishes,
Jane and the team.

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Rated 5 out of 5 stars

I recently bought an engagement ring…

I recently bought an engagement ring from Jane at the Tappit Hen Gallery. I had something specific in mind and from start to finish, Jane couldn't have been more helpful. The product, service and location are all fantastic, and Jane's knowledge and attention to detail are second to none. My fiancé absolutely loves the finished product, we could not recommend this place enough! Thank you for all the help and hard work!

August 24, 2023
Unprompted review
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Reply from The Tappit Hen

Hi Will,
We sincerely appreciate your lovely review, it is so appreciated. I will always remember our fun process in guessing the size and re-making your ring:) We are also so grateful that you came back to us for Wedding Rings. Great to meet both of you and wishing you all the best on your big day!
Best wishes,
Jane and the team.

Rated 5 out of 5 stars

Bespoke, wonderful jewellery made with skill & love.

We arranged a visit on arrival in Edinburgh, after seeing a wedding ring online. The fabulous Jane helped me decide on a design, different to the one I originally went in for. Bespoke, wonderful jewellery made with skill & love. Can’t recommend enough.

January 18, 2023
Unprompted review
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Reply from The Tappit Hen

Hi KSM,
Such beautiful kind words and feedback, we really appreciate it, thank you.
It was a pleasure to assist you with your rings. Seeing rings in real life and trying them on does make a difference. Glad you managed to select the rings that were right for you in the end.
Wishing you all the best,
Jane and the team.

Rated 5 out of 5 stars

The jewellery is first class

The jewellery is first class. There was a problem with earrings ordered for a Christmas gift but the company responded on Christmas morning and went above and beyond to rectify it. I can’t recommend Tappit Hen enough. Amazing customer service.

February 8, 2022
Unprompted review
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Reply from The Tappit Hen

Hi Lynn,
Thank you so much for writing us a review, that is really kind. Yup, we do work on Christmas, if we are required:) Glad, we got that sorted for you and that you are happy with your Earrings. Hopefully see if you get up to Bonnie Scotland one day.
Best wishes,
Jane and the team.

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