I was very unhappy with my purchase and wanted to return it but found it very difficult to use the link provided. The website would not recognize my order number and zip code. So, it seems I am stuck... See more
Company replied
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See what reviewers are saying
Katy is the Very Best! I am overly Excited, Happy and Super Satisfied with how She Helped Me with My at first confusing situation that ended up being heartbreaking because the Beautiful items I purch... See more
The product I purchased was smaller than I expected. The box it came was completely broken up. And the screw back was bent before I ever took them off the broken box it came in. I am completely u... See more
Company replied
These people are great!! I’m a repeat customer who will continue using them. First order no issues second order one of the items were out of stock after purchase so they threw in a similar item free o... See more
Company details
About Jewelry Outlet
Written by the company
Jewelry Outlet™ is a premier online jewelry retailer specializing in authentic diamond jewelry at discounted prices.
INSURED SHIPPING
Since we only sell real jewelry, all of our shipments are fully insured to protect our customers against any packages lost during transit.
HASSLE-FREE RETURNS
☑ No Restocking Fees
☑ No Return Shipping Fees
☑ No BS
Return any item within 30 days of your order date for a full refund. No reason needed!
AUTHENTICITY
Jeweler Code: A02443
Every piece of our jewelry comes with a Certificate of Authenticity which can be verified on VerifiedJewelry.com and is honored by Jewelers Mutual Insurance.
Contact info
2451 W Grapevine Mills Cir. #592, 76051, Grapevine, United States
- (844) 568-8538
- jewels.me/support
- jewelry-outlet.com
2.9
Average
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Quality is bad
January 11, 2021
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Outstanding quality and customer service
December 30, 2020
Ordered a pair of princess diamond…
Ordered a pair of princess diamond earrings for my wife and when I had received the earrings, one of the earrings was missing the back fastener
December 23, 2020
Reply from Jewelry Outlet
Hi Rogelio,
Thank you for being our valued customer!
We have been in contact with your wife and we have shipped her the missing screwback for her earring.
We apologize that one of the backs were missing in your shipment in the first place, our shipping staff should have inspected the earrings more thoroughly before shipping them.
Please let us know if we can be of any further assistance.
Warm regards,
Jewelry Outlet Team
The ring is beautiful
The ring is beautiful. The quality is amazing and all for a great price
December 21, 2020
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Great present
Got my boyfriend a pair of earring and he loved it, especially the back piece won't fall out.
December 15, 2020
Y'all did a great job
Y'all did a great job. My ring is beautiful. I would and will recommend you to my family and friends.
December 8, 2020
Great quality item!
Great quality item!! My mom is going to love it! And amazing shipping time, felt like it took a snap of the finger and it was at my door! All around good service!
December 4, 2020
Very straightforward about what you are…
Very straightforward about what you are getting. They shipped my item to me very quickly. They were great at handling my return. My only issue is that i was unable to get my money back for the return, just store credit. To be fair they were very straightforward about that in their faqs on the website if you go searching for it. I suppose I should have before I ordered, not after.
November 16, 2020
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I never received my package and I have…
I never received my package and let me clear the air because someone illegally signed my name and stole my package and I have emails from your fraud department people stating that it was signed for and the fraud department was very rude katy was very helpful and took great care of me the way your fraud department people spoke to me was uncalled for
November 15, 2020
Reply from Jewelry Outlet
Hi Desire,
We shipped your order on November 6, 2020 and it looks like it was delivered on November 10, 2020 and since we only sell real jewelry, we require all USPS and UPS delivery drivers to obtain a signature from the customers before physically handing over the package, they don’t just leave the package in your mailbox or outside your door, you or someone in your household has to signed for it and based on the USPS Proof of Delivery, someone with the same last name as yours signed for this package. USPS Tracking # 420122069302120207600010987229
But, you reached out to us a couple of days ago and you informed us that you never received the package ( and we believe you ) since it is possible that the USPS delivery driver made a mistake. And thankfully, your shipment was insured via Route Shipping Protection and we gave you clear instructions on how you can file a claim and get your refund.
We were also informed by Route Shipping Protection that you just filed your claim (today) and that it is currently ‘In Review’. Please note that giving us a bad review here will not speed up this process, you will be getting the refund via your shipping insurance claim as soon as Route Shipping Protection approves it which usually just takes 1-3 business days.
Warm regards,
Customer Success Team
Jewelry Outlet
It's not the ring size I am talking about
The ring was not the size I seen on jewelry outlet?
November 15, 2020
Reply from Jewelry Outlet
Hi Cavin,
I see that your order is from 6 months ago, did your size change? We shipped your ring on May 6, 2020 in exactly the size that you selected at the time you placed the order. We can only resize a ring for free once before we ship it. We can resize your ring again but the cost will also include shipping charges ( http://jewels.me/resize ). Or, since your ring is made in real white gold, you can also get it resized at any of your local jewelers to avoid any shipping fees.
Warm regards,
Customer Success Team
Jewelry Outlet
Beautiful Earrings
The diamond earrings I received were beautiful. They were a great price too.
November 10, 2020
Item was very small and for this price…
Item was very small and for this price I could of got a larger charm
November 3, 2020
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I ordered 14kt Rose Gold Womens Round…
I ordered 14kt Rose Gold Womens Round Diamond Hoop Earrings 1/10 Cttw. They are on sale now, otherwise I would not buy them because they rae too expensive for me. The cutomer support is really friendly. And my earings were delivered on time.
October 12, 2020
Unprompted review
Great customer service !
Great customer service !!
Great quality jewelry A+ seller
September 28, 2020
Unprompted review
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Good experience guys
August 5, 2020
Unprompted review
Such a great experience from start to…
Such a great experience from start to end! Shipping was timely and communication was just enough and pertinent.
More importantly, the earrings I purchased are PERFECT !
July 27, 2020
Unprompted review
Earrings were not as clear as the…
Earrings were not as clear as the picture looked but they were still nice. Will have to purchase something else for what I was looking for.
July 15, 2020
Unprompted review
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