Jewlr Reviews 

6,583
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 845 reviews, reviewers had a great experience with this company. Customers frequently mention how easy it is to navigate the online store and design custom jewelry. People love the stunning final results, noting that the craftsmanship exceeds expectations and matches online previews. Shoppers also appreciate the quick shipping times, especially considering many items are custom made. Some reviewers were not happy with the durability, explaining that stones fell out or clasps broke shortly after arrival. Consumers also noted that certain items were smaller or thinner than anticipated. A few buyers experienced delivery delays or issues with sizing that affected their satisfaction.

What people talk about most

Product

Consumers express great satisfaction with the product, frequently highlighting the excellent quality and... See more

Quality

Customers had positive experiences with quality, often highlighting exceptional workmanship, beautiful... See more

Order

Users describe positive interactions with order, highlighting a simple online process and timely delivery of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the site is user... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased and my wife likes her birthstone ring. Instead of surprising her, I went over in detail as to what she wanted. Good thing, we upgraded to gold and got a few extras she wanted. Being detai... See more

Rated 5 out of 5 stars

I love the pieces I have received and keep buying more. I have bought 5 others of these in yellow gold and I wear them almost daily as they are in memoriam of my previous pets. My only criticism is th... See more

Rated 5 out of 5 stars

Love that this is a Canadian company offering good quality Jewlery, at reasonable prices. I bought matching friendship rings, which arrived super quick and made the occasion extra special! Thank you s... See more

Rated 5 out of 5 stars

Website is easy to navigate. The quality of the materials seems very high grade. The pricing is great. Making and shipping out the product didnt take too long. Will definitely be making more purchases... See more


Company details

  1. Jewelry Store
  2. also in
  3. Clothing Store

Written by the company

Jewlr is a leading online retailer of personalized jewelry. With Jewlr, you choose the style, metal, engravings and stones to create that unique piece of jewelry. Every Jewlr item is made to order in North America and shipped directly to the customers in the USA, Canada, United Kingdom and Australia. Nothing says it like personalized jewelry, and there is no place better than Jewlr to personalize your unique gift.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(6,583)

839 reviews in the last 12 months

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Rated 5 out of 5 stars

it was a great experience

it was a great experience. The only problem I experienced was finding where to load the photos but that was more a user error than anything. The necklace arrived in a timely matter and was beautiful! It was a very quick turnaround and the quality and workmanship was beautiful.

June 18, 2026
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Rated 1 out of 5 stars

Jewelry Jewel ( fell out of her ring …

Jewelry Jewel ( fell out of her ring on june 8th and we received the ring may 28th . Not even 2 weeks of having the ring

June 8, 2026
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Reply from Jewlr

Hi Leilani,

Thank you for your feedback. We are sorry to hear that a stone fell out of your ring so shortly after receiving it.

Please reach out to our Customer Experience Team at support@jewlr.com with your order details, and we will be happy to review the issue and assist you further.

Kind regards,

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Rated 3 out of 5 stars

Great service but disappointed in quality

The online ordering process was simple and fast. The delivery was quick especially considering that the bracelet I ordered was custom made. When it came however, I was a bit disappointed. The silver parts where the names are engraved are so small that you can hardly read the names. The bracelet itself is extremely thin and also very short. I was disappointed in the quality considering the price that I paid for it.

June 15, 2026

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