JF Law Limited Reviews 

1,030
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, empathy, and helpfulness, ensuring pleasant and supportive interactions. Many people highlight the exceptional customer service, noting prompt responses, clear communication, and successful outcomes for their claims. However, some customers also noted dissatisfaction with slow communication, reporting delays in replies and a lack of updates regarding their cases. A few other people also felt that their cases were mishandled or unexpectedly closed, with some being informed they could not proceed under a Conditional Fee Agreement after initial acceptance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and responsiveness of the... See more

Claim

Reviewers mention positive feedback about claim, with many expressing satisfaction with the successful... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Response time

Customers had positive experiences with response times, with many reporting quick and thorough communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zozan was amazing! Sent query in and was called within the hour. I sent all information requested for review through to them and received a call back to discuss in more detail. She was empathetic to m... See more

Rated 5 out of 5 stars

I recently had a data breach claim settled through JF law, my solicitor Bethan Simons had very clear communication, was responsive and informative and gave me confidence that my claim was being han... See more

Rated 5 out of 5 stars

I can’t rate JF Law highly enough especially Tracy Chick who managed my case through to closure. Her advice and management of my case were second to none and she successfully negotiated my claim throu... See more

Rated 5 out of 5 stars

Gemma who assisted my autistic son was fantastic always following up on e mails and explaining so he could understand. Gemma was always quick to respond and nothing was too much. Great service.... See more


Company details

  1. Law Firm
  2. Personal Injury Attorney

Written by the company

JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,030)

261 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently worked with JF Law and had…

I recently worked with JF Law and had the pleasure of being assisted by Kerrie. From start to finish, the communication was seamless and highly professional. Kerrie made the process feel straightforward and kept me updated every step of the way. If you’re looking for a firm that delivers results with a personal touch, I highly recommend them

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

JF Law

Would like to thank JF Law Limited for their help with my claim. Was simple easy and they had me in the loop with every piece of information they received. Quick and easy and I would highly reccomend! Special mention to Tracy Chick who was amazing throughout, you were amazing!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

The service I received was outstanding

The service I received was outstanding. Gemma Shields went above and beyond to ensure my accident claim was handled quickly and fairly. They were always available to answer my questions and genuinely cared about my wellbeing. I highly recommend them to anyone needing expert legal help after an accident.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Very rubbish lawyer firm …

Very rubbish lawyer firm never reply on time very slow I logged my incident in 2021 got dealt with in 2026..very useless....the guy I had was very rude would never ever recommend this solicitors to anyone...if I could give 0 stars I would 😆

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

We used JF Law after going through a…

We used JF Law after going through a horrendous time when renting a property and the home being filled with mould. We have rented homes for around 15 years and have never experienced this, the landlord/housing association made us feel that it was our doing, throughout the three years renting there, we were becoming increasingly unwell and having children and one with an autoimmune disease it was hell. We reached out to JF Law as we knew that it was down to the housing associations negligence and not rectifying this and we didn’t want another family to go through the same ordeal we did. JF law were happy to take on our case, were great with communication and helped us win this case! I would not hesitate to recommend them to anyone in the future.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great firm made the claim easy and…

Great firm made the claim easy and stress free and within 12 months I was represented by PAUL BURGESS who gave great advice during the claim process wich I took on-board and agreed with highly recommended 100 percent

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had Tracy handle my claim

I had Tracy handle my claim. I was extremely nervous as I have never been through something like this before. There was alot of emotional and physical trauma related to the accident. Tracy and team guided me all the way through, it was a seamless experience from start to finish. Although there were many medical check ups and appointments I had to go to each time I was feeling down or confused Tracy would be there to help me feel more confident and give me the support I needed and correct professional guidance to give me a better understanding of the stages the claim was in. She was always just a phone call away no matter how many questions I had and continued to make me feel comfortable enough to approach them with anything I was unsure about (even questions you may feel silly to ask). They were patient and caring all the way through. And I am so pleased with the outcome. I couldn't recommend and thank JF law and Tracy Chik enough.

You have been amazing! Thanks you!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Would Highly Recommend!

I had a very complicated and unique case where I did not think I would receive anything, however Christopher .W. had worked extremely hard over the past year negotiating back-and-forth to ensure that I would win my case. I did win my case and was kept updated along the way with good communication and great customer service! I would highly recommend going with JFLaw for any claims and would specifically request Christopher .W. as his perseverance in any case is fantastic! Thank you!

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Criminal Compesation :

Criminal Compesation :

My complaint is that they failed to provide me with a satisfactory service from November 2018 until now February 2023 since J.F. Law took my claim to complete.

Jane D. ( my case worker ) J.F. Law took 8 (eight ) months to change my address from CICA ( which is criminal compensation department) doesn't now give me any updates regarding my claim , doesn't not returning my calls and when I've try to make an complaint the secretary hang up on me.

Excuses from the office when I've try to contact the J.F Law are:

your case worker is not available for the moment he will return your call ( never)
you case worker is in holiday
your case worker is in annual leave ( he had an emergency )
has an personal Illness
out for lunch

Really not happy with the services and I will not recommend J.F. Law ltd. to anyone.

February 23, 2025
Unprompted review
Rated 1 out of 5 stars

I approached this team about a personal…

I approached this team about a personal issue on a no win no fee
The claim was dealt with poorly and I was told if I was not under a psychiatrist I would not be able to claim for mental trauma
The CICA made a offer within a few months
However it did not take into account my mental health because it was not addressed
On top of that they then took 25% plus fees which is a maximum charge for complex cases
Which this was not
I feel like I have lost a lot of compensation due to there assessment and the hefty fees
I have asked to speak to there complaints handler
Avoid at all cost

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Gemma shield I truly appreciate the…

Gemma shield I truly appreciate the time, effort, and care you have shown in handling my case. Your guidance has made a very stressful situation much easier for me to navigate.

February 20, 2026
Unprompted review

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