JFM Block & Estate Management  Reviews 

Great service from Adrian!

Thank you, Desere, for always being so helpful and kind, and for providing all the information required and for always responding so swiftly. It’s always a pleasure liaising with you. Much appreciated! You’re an asset to JFM :-) Best regards

I would like to say thank you very much and sorting out my management pack so quickly and very efficiently you kept to your word thank you so much.

I have lived where I live for the past three years and in that period Nathaniel has been a great help. He has grown into his role over that period and his experience goes beyond just practicalities and extends to knowledge of various broad leasehold matters.

For the past two years, JFM Management has gone above and beyond by organising a collection to deliver Christmas presents to the children in Wandsworth Primary Deaf & Hearing support Centre.

Karim’s and Jamesie’s kindness and effort, which are at the heart of this initiative, have made such a meaningful difference to our pupils — the children were absolutely delighted.

As Teachers of the Deaf, we felt incredibly lucky to have been chosen and truly touched that JFM Management wanted to give something back to local communities in Wandsworth in such a thoughtful and inclusive way. It genuinely brought a lot of joy and excitement at a very special time of year.

Thank you to JFM Management and the Battersea Reach Residents for your generosity and for helping to create such wonderful Christmas memories for Wandsworth Deaf Children.

Sabrina

Wandsworth Sensory Support would like to extend to Carlene, Karim and Jamesie for facilitating a generous donation of Christmas gifts for the Wandsworth children with hearing and vision needs who are supported by our team.

The fantastic gifts and care and attention given to wrapping them is much appreciated.

This has made a big difference for families in need and those who have received gifts have expressed enormous gratitude.

Thank you and Happy New Year!

Tim Meaden
Team Leader - Deaf and Hearing Support (Peripatetic Team)

I am very disappointed with my experience of this property management company.

As a leaseholder, I have found the overall approach to be lacking in transparency, with limited clarity around decision-making and key information. Communication has often been poor, with queries taking a long time to be addressed and responses frequently feeling dismissive rather than constructive.

I also feel that interactions are conducted in a way that suggests a sense of superiority over leaseholders, rather than a collaborative or service-oriented relationship. This has made it difficult to raise concerns openly or feel that my views are genuinely considered.

Most importantly, I do not feel that the company represents my best interests as a leaseholder. There appears to be little effort to balance the needs and concerns of residents with the company’s own position, which has resulted in a lack of trust.

I share this feedback in the hope that it will be taken constructively and lead to improvements in transparency, communication, and a more respectful and resident-focused approach.

JFM may have gone into liquidation so be careful before paying for a management pack or giving them any money for service charge etc. I am selling my property and they have not responded to any questions for 2 weeks. I phone every day but get nowhere and today their phones cut off after a long time on hold which is a new and worrying problem so they are uncontactable! I have several hundred thousand pounds at risk so am having sleepless nights

I am a resident in Battersea Reach. I’ve had nothing but issues with them. Extortionate service charge, Very poor management and servide. Would absolutely not recommend

If negative number could be given, 1 - star is already too much for JFM! The worst ever management company I dealt with - messy and unjustified service charge budget rocketly rise, always threatening letters/emails to lease holders, late replies if not purposely avoid answering, bad solving any issues raised.

Door inspection, Adrian was very polite and diligent

Good service

Talked a good talk and started out well, but the service is declining and they no longer appear interested in engaging with leaseholders. Need a change of approach if they wish to improve their rating. In particular, they need to act in the way promised when they were selected. Some staff need moving on.

My feedback is for Chantel in the Lease Compliance team, who assisted me pull together all required details across internal teams to provide me with the information related to my property preparing for a sale. This could be a stressful process, but Chantel went out of her way to make this as smooth as possible in a timely manner.

Don't trust these reviews. Their main focus is to keep their reviews up.

- They ruined our development
- They came up with wrong reports after the fire door inspection and made people pay enormous amount of money for unnecessary works
- Their main focus is to please the freeholders, they do nothing for the leaseholders
- Since they took over our complex, the services have become very poor but they kept increasing the service charge for things they don't do.
- They increased the service charge for the staff while they fired a lot of people with the explanation they want to cut costs.
- The list would be way longer, everyone is disgusted by their services and behaviour
- Avoid this company!

Lauren Leigh in Purchase ledger is a lovely lady.

Always helpful and responds to my emails quickly and in a friendly manner.

Lauren Leigh is always a pleasure to speak with on the phone as well.

Adrian was super polite, friendly and very efficient!

I used to have a very positive experience with JFM when Clive was managing the property — he was extremely helpful, responsive, and proactive in resolving any issues.
Unfortunately, since his retirement, communication has become very difficult. The new property manager, Emma-Jayne, has not responded to my solicitor’s enquiries for 25 days despite multiple chasers and phone calls. These are time-sensitive building-level matters affecting my flat sale, and the ongoing lack of response has caused unnecessary delays and stress.
I truly hope JFM can restore the level of professionalism and responsiveness that Clive always demonstrated.

very polite, courteous and straightforward. thorough and without fuss.