JG Wentworth Reviews 

28,566
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 9,411 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable throughout the entire debt relief process. Consumers note that representatives explain options clearly and make the overall user experience remarkably smooth and stress-free. Many people feel relieved and well-supported as they navigate complex financial decisions with professional guidance. Some people were dissatisfied with payment handling, mentioning unexpected account debits and delayed creditor negotiations. Reviewers also noted challenges with communication when trying to reach support or getting timely assistance after enrollment. A few reviewers experienced frustrations regarding unresolved account issues and unreturned phone calls from representatives.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and clear... See more

Customer service

Consumers find customer service to be positive, highlighting how helpful and understanding representatives... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful, informative,... See more

Service

Clients share positive opinions on service, describing staff as informative, professional, and understanding.... See more

Payment

Customers had ambiguous experiences with payment, reflecting a split in opinions. While some reviewers felt a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Herb to resolve my issues and he was extremely helpful. I'm currently going through some rough times financially and Herb was extremely understanding and helped me tremendously. It makes... See more

Company replied

Rated 5 out of 5 stars

Representative I talked to was excellent. He made me feel at ease and you could tell he had a great attitude even though you couldn't see his face. He spoke to where I could understand what he was... See more

Company replied

Rated 5 out of 5 stars

My person was very helpful, explained the process well, and answered all my questions with out making me feel like there was judgement for my situation. I think the hardest part of the call is the gu... See more

Company replied

Rated 5 out of 5 stars

Nate was prompt with his calls and very clear about the program. Communication was easy to schedule, and the expectations and requirements were laid out in ways that were easy to understand. All in al... See more

Company replied


Company details

  1. #5 of 32 best companies in Debt Relief Service
  2. #41 of 190 best companies in Financial Consultant
  3. #47 of 251 best companies in Non-Bank Financial Service

About JG Wentworth

Written by the company

JG Wentworth Logo

For over 30 years, JG Wentworth has served thousands of customers who want to achieve financial freedom. Recognized as USA Today’s Most Trusted Brand (2026) and a USA Today Top Workplace (2024–2026), we’re proud to deliver solutions people can rely on. Whether you owe money or are owed money, we can help you meet your financial goals.


If you’re owed money

You may know about our structured settlement program from our famous, operatic jingle—but did you know that in addition to buying structured settlement payment streams in exchange for lump sums, we also purchase annuity payments, lottery prizes, and casino winnings?


At JG Wentworth, we believe that you should be able to access the money owed to you now, not later, and we have a solution for anyone who wants to receive their payments upfront. If you have a payment stream, we’ll purchase some or all of your future payments for the best price, guaranteed. In return, you’ll receive a lump sum payment when you need it—instead of getting it on someone else’s schedule. We make the process as simple and stress-free as possible for our customers, offering excellent customer service and answering all your questions as we go.


If you owe money

If you’re feeling overwhelmed by your debt, we can help. JG Wentworth’s debt relief program allows customers to lower their debt while repaying it fast, with many of our customers graduating from the program in just 2-4 years.


Here’s how it works:  when you call us, you’ll speak with one of our certified debt specialists so we can get an idea of what you owe, what type of debt you have, and what your options are. Together, we create a personalized program to repay your debt and help you set aside money each month into a dedicated savings account. Meanwhile, we negotiate with your creditors on your behalf to lessen the total amount of debt you owe, staying connected with you each time we successfully negotiate a lower amount. We treat our debt relief program like a partnership, offering support to all current and graduated clients.


A name you can trust

At JG Wentworth, we value transparency and remain committed to giving each of our customers a great experience. As a USA Today Most Trusted Brand (2026) and Top Workplace (2024–2026), we continue to put our customers first. Money matters can feel overwhelming, but we’re here to help you understand your options and achieve your financial goals.


You know our name—now get to know us! Learn more about our services at jgwentworth.com or give us a call at (866) 930-6480.

JG Wentworth Logo

For assistance in finding a financial solution that fits your life, turn to JG Wentworth - just as thousands of others have for the last 30 years.

Get A Quote

Contact info

4.8

Excellent

TrustScore 5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(28,566)

9,269 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Serivice

The agent Explained my breakdown in detail and took time to answer all my questions and made sure I understood the process.

August 14, 2026
JG Wentworth logo

Reply from JG Wentworth

Thanks again for taking the time to leave such thoughtful feedback.

Rated 5 out of 5 stars

customer service

the costomer service was very professionel and helpful in assisting me with my needs

August 21, 2026
JG Wentworth logo

Reply from JG Wentworth

We’re grateful you shared your experience. Thank you for your review.

Rated 1 out of 5 stars
JG Wentworth logo

Reply from JG Wentworth

Thanks for reaching out. We've reviewed your account and your cancellation request is currently processing. You should receive an email confirming the cancellation shortly, if you haven't already.

Rated 5 out of 5 stars

Excellent customer svc rep

Excellent customer svc rep and very detailed + super patient that answered each question

August 21, 2026
JG Wentworth logo

Reply from JG Wentworth

We sincerely appreciate your comments and your willingness to share them.

Rated 5 out of 5 stars

I worked with Herb to resolve my issues…

I worked with Herb to resolve my issues and he was extremely helpful. I'm currently going through some rough times financially and Herb was extremely understanding and helped me tremendously. It makes me believe there are still good people out there.

August 21, 2026
Unprompted review
JG Wentworth logo

Reply from JG Wentworth

We appreciate you sharing your feedback — thank you for letting us know about your experience.

Rated 5 out of 5 stars

Nadda was very polite and very helpful

Nadda was very polite and very helpful. She listen and had empathy and walked me through the whole experience. I felt comfortable and felt she cared. Very knowledgeable

August 21, 2026
JG Wentworth logo

Reply from JG Wentworth

Thank you for writing such thoughtful feedback. We’re grateful you shared your experience.

Rated 5 out of 5 stars

Ruben was absolutely the best

Ruben was absolutely the best, he answered all of my questions. I felt very confident that Ruben and J G Wentworth could help me.

August 21, 2026
JG Wentworth logo

Reply from JG Wentworth

Thanks for highlighting your experience with us. We truly appreciate it.

Rated 5 out of 5 stars

You did well

You did well

August 14, 2026
JG Wentworth logo

Reply from JG Wentworth

We really appreciate you taking the time to share your experience. Thanks so much for your feedback.

Rated 5 out of 5 stars

The explanations and going through step…

The explanations and going through step by step to help me ensure I was understanding of the process. Answering every question with detail.

August 21, 2026
JG Wentworth logo

Reply from JG Wentworth

We’re so glad you took a moment to leave a review. We appreciate your kind words.

Rated 5 out of 5 stars

Extremely easy and very professional

Extremely easy and very professional, I feel as though I can breath again

August 21, 2026
JG Wentworth logo

Reply from JG Wentworth

It means a lot that you shared your experience. Thanks for taking the time to do so.

Rated 5 out of 5 stars

Due to professionalism

Due to professionalism

August 14, 2026
JG Wentworth logo

Reply from JG Wentworth

We appreciate you sharing your feedback — thank you for letting us know about your experience.

Rated 5 out of 5 stars

Sharleen was extremely helpful and…

Sharleen was extremely helpful and answered all my questions. She made enrolling in the program, easy and seamless.

August 21, 2026
JG Wentworth logo

Reply from JG Wentworth

Thanks for highlighting your experience with us. We truly appreciate it.

Rated 5 out of 5 stars

I would like to thank Matthew Negro on…

I would like to thank Matthew Negro on my debt reductions and looking forward to becoming debt free. He was through in explaining and I felt comfortable in my decision. Very professional and exact in his own words. Also once I’m half way through the program, they offer a loan to not only pay off the debt but to build your credit by paying on a small loan. Awesome suggestion. Thanks Mr. Negro.

August 2, 2026
Unprompted review
JG Wentworth logo

Reply from JG Wentworth

Your feedback doesn’t go unnoticed — thank you for sharing it.

Rated 5 out of 5 stars

Amazing Customer Service

I spoke with Garret Leshko and he was amazing!! He took so much time and extra care going over my finances, options, concerns, and questions, and really made me feel heard and understood throughout the whole process. I could not have asked for a better experience and am looking forward to continuing to work with him! He made what could have been a stressful and overwhelming process feel easy, comfortable, and manageable. I would absolutely recommend Garret to anyone considering working with JG Wentworth!

August 21, 2026
JG Wentworth logo

Reply from JG Wentworth

Thank you for sharing such wonderful feedback. We are so pleased to hear about your positive experience and appreciate you highlighting the excellent support you received.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look