Been a customer for years,I think that says it all.Well made , thoughtful products that provide results.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service! We had an issue with a product we purchased several months ago and they replaced it - no questions asked! Validated another reason why we continue to do business with Jimmy... See more
I have replaced our Jimmy Jane Deimos because my wife bugged my brains out to get her a new one, we just wore the other one out. She loves this vibrator it really makes her climax explosive. It provi... See more
I love this company. Long lasting products that pack a punch and really have blown me away. They ship fast and discreetly too, which is nice. I have purchased $1000’s of dollars of toys over the years... See more
Company details
- #112 of 125 best companies in Online Marketplace
- #20 of 22 best companies in Sex Toy Store
Written by the company
JimmyJane is founded on the inclusive principle that everyone deserves to experience shame-free, sex-positive pleasure to empower their overall well-being. Through our commitment to quality, safety and luxury materials, our toys invite exploration and pleasure without compromising style or performance. Browse through our collection of innovative products ranging from our award-winning vibrators to our decadent massage candles, premium lubricants and our iconic Form 2 vibrator.
Contact info
8501 Fallbrook Ave., Suite #370, 91304, West Hills, United States
- customerservice@jimmyjane.com
- jimmyjane.com
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor Customer Service
I received and was charged for three items but I ordered one item. There is no way to cancel an order or return for a refund. Terrible service.
December 26, 2023
Reply from JimmyJane
Hello, thank you for sharing your feedback, a customer service representative is already in contact with you.
Defective vibrator and customer service…
Defective vibrator and customer service slow to respond to email
December 26, 2023
Reply from JimmyJane
Thank you, your ticket has been solved
Great and timely!
November 27, 2023
Excellent job
Excellent job, not only did they quickly fill my order, they also gave huge bonus with another item, plus a candle. Thank you so much, excellent customer service!!!!
November 27, 2023
I love my product I had one and someone…
I love my product I had one and someone that's no longer in my life took it... don't ask but yeah I'm excited that it's purple...I will always be a customer cuz it's a great toy
November 27, 2023
Super fast shipping!!
November 27, 2023
Professional level service
Professional level service, packaging and a quick delivery
November 27, 2023
I had high hopes, but…
The device doesn’t stay in the preferred position and is actually a nuisance. It kept moving around and hitting me in the wrong spot, so it really didn’t live up to expectations. We didn’t enjoy it.
November 27, 2023
Received a product that was defective
Received a product that was defective, left multiple emails, no response
November 27, 2023
Website is easy to use.
November 8, 2023
My order was defective
My order was defective. I sent an email right away and bought the exact same thing and asked if the second purchased could be the exchange of the faulty product. I was told it could not. It also takes days to get a response.
November 8, 2023
Very confusing button
Very confusing operation, thought it was broken first few times I used. Instructions were lacking, and not present on website.
November 8, 2023
Great price on sale even better product.
Great price on sale. Fast shipping and a great product. This is a replacement for an original form that was about 10yrs old but a trusted go to favorite toy.
November 8, 2023
I never received the shipment
I never received the shipment. Ups returned it to you. Please send a replacement item or a refund
November 7, 2023
I placed my order 11 days ago and no product
I placed my order 11 days ago. I’ve yet to receive it. the tracking number, which I had to write into to get shows no movement.
November 7, 2023
My wife uses it all the time. After work,morning,couples play and shower. Always has in her hand,big orgasm every time ! ❤️👀
Great product and customer service
November 7, 2023
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