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Le site officiel français et européen de Jim Shore, artiste de renommée mondiale, combinant l'art populaire Américain et folklorique avec des couleurs vibrantes. En 2000, Jim a signé un accord de licence avec Enesco pour créer Heartwood Creek, une gamme d'objets de décoration qui lui ont valu une renommée mondiale. En 2005 Jim Shore s'associe avec Disney et ils forment ensemble la collection "Disney Traditions". Son style de conception unique appliqué à des personnages emblématiques de Disney a fait de Disney Traditions l'une des collection de co-branding les plus reconnues. Enesco et Jim Shore collaborent depuis plus de 20 ans pour vous proposer des figurines aux designs inspirants et des partenariats hauts en couleur avec des licences iconiques de la pop culture comme Disney, DC Comics et Looney Tunes !
2426 Route Nationale 7, 06270, Villeneuve-Loubet, France
The figure of Santa Claus kneeling in front of the Holy Infant Jesus is a treasured addition to my home Christmas decorations. I am extremely satisfied. This is not my first Jim Shore aquisition and surely not the last. I will surely not put it away after the Festive Season but put it on permanent display.
Excellent service, accurate on delivery dates, the item was received in perfect condition
Reply from Jim Shore France
Thank you very much for your feedback. We are delighted that both our service and the product met your expectations.
Ordered an ornament that, due to no fault of Jim Shore, arrived broken from transit. They received my email on the 23rd of December which I thought meant no chance of a replacement arriving my Christmas. Jim Shore went out of their way to ensure a new ornament was dispatched immediately on next day service to arrive by 12 noon on Christmas eve. Fantastic service and the ornament looks fantastic. Highly recommend them.
Reply from Jim Shore France
Hello,
Thank you very much for your positive comment!
See you soon.
Enesco France
Very smooth and fast delivery, excellent quality and very beautiful figurines!
Reply from Jim Shore France
Hello,
Thank you so much for your kind words ! We appreciate.
Enesco France
We encountered a problem with one of our orders which was damaged but the company dealt with it in a very professional manner. Their customer service is excellent. We look forward to buying from them again
Reply from Jim Shore France
Hello,
Thank you for your feedback and thank you for your trust !
We appreciate.
Enesco France
Very disappointed with delivery service which appears to be inconsistent. Last order arrived within a few days but this item was sent out on May 7th and today May15th it still has not been delivered. The tracking system is a farce as there seem to be no updates. Star refers to this delivery system on this occasion only. Goods received are usually of great quality & customer service generally is also very good.
Reply from Jim Shore France
Dear customer,
Thank you for your comment and for bringing this to our attention. We sincerely apologize for the inconvenience you're experiencing with your last order.
Please note that 8 and 9 may are public holidays in France. This could partly explain the delivery delay.
Also please note that once the package is shipped, the delivery time depends entirely on the delivery company.
There is nothing we can do, except apologize to you.
We hope that your package will be delivered to you as soon as possible.
We remain at your disposal for anything you may need.
Enesco France
Reply from Jim Shore France
Hello,
Thank you for your feedback!
We appreciate.
Enesco France
No English communication for English speakers. Sent email complaint of non-delivery in English and received email response in French which did not address the issue. Ordered 21/1/2024 but not received yet 30/1/2024. Last tracking info 23/1/2024
Reply from Jim Shore France
02/02/2024 :
Dear Customer,
We have been notified that your package has been well delivered yesterday.
We remain at your disposal for anything you may need.
Kind regards,
Enesco France
---
31/01/2024 :
Dear Customer,
We sincerely apologize for any inconvenience you’ve experienced with your recent order.
We shipped your package on January 22, 1 day after receipt of your order.
Unfortunately, once the package is shipped, we cannot be responsible for the carrier’s delivery time.
We will do everything we can to help you and resolve this issue.
We have initiated an investigation with Colissimo to track the current status of your parcel, as we share your concern regarding the delayed delivery beyond the expected timeframe.
We assure you that we are actively working to resolve this matter promptly.
Our team will keep you informed as soon as we have updates on the progress of the investigation.
Once again, we apologize for any inconvenience caused.
Kind regards,
Enesco France
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