J.ING  Reviews 795

Order placed March 24th 2023, no products received and I am not able to get in touch with them. I had no idea this is coming from China.

It is the third time that I ordered from Jing, The first two times my experience was good but this time, I didn't receive my order after over two months, and when I sent emails I got no answers and they blocked me. I am really disappointed !!

This company is a scam. Their clothes have poor quality. If you ask for a return they would pay you back.There customer care email blocks you and number doesn’t work. DONT BUYYYYY

They used to have good customer service and I liked their products, so I decided to order twice again recently. But now they just stopped shipping orders altogether and I even followed up via email, and I still haven’t gotten my order. It’s been a month and a half since I ordered them. I tried emailing them again and they blocked my email twice. HORRIBLE SERVICE DO NOT BUY YOU WILL BE SCAMMED OUT OF YOUR MONEY. There goes my $200 down the drain. They used to be trustworthy but now they’re straight up scammers.

The worst experience i have ever had shopping for clothes online. Took over 2 months to get here and when they did, most of mg items were damaged! I reached out to the customer service email and the email was blocked! I wish i read reviews before buying this place is such a scam.

Agency changed I was a loyal customer for over 4 years and suddenly they stop shipping orders and their customer service turned terrible.
On their instagram they also hid all comments on their posts with many clients repeating the same experience.
If you see a positive comment rest assured it’s very likely a bot.
Their terms and conditions have changed as well so it makes it harder to file a complaint.
I was lucky enough to have gone through Klarna they helped me open a dispute but don’t support this buisness!

Did not receive my order after 2 months. Do not buy!

DO NOT ORDER. This is a fake/scam website. I placed my order March 6 ‘23 and have never gotten it. Emailed customer service plus sent messages on IG and it was a standard reply- that I will soon receive a tracking number.
Don’t waste your time.

I’ll start by saying that the clothing from J.ING is trendy and up-to-date. The quality is passable and the shipping was fairly quick. That’s pretty much where my good experience ends.

After my second purchase with J.ING, I needed to exchange two items for a different size and started the return policy. I proceeded to be ghosted. I contacted their customer service on four different occasions, just to get someone to speak to me and heard nothing. So I’m left with items that I can’t fit, but really wanted to exchange because I genuinely liked them.

I’m completely turned off from buying from them in the future because of this experience. What if I need to make another return? Sometimes it’s hard to tell what size I’ll need, even after looking at the sizing chart. It’s extremely unprofessional behavior and felt very rude.

Just be aware that if you purchase something at the wrong time, ie. during a sale or holiday, and you need to make a return, you might get ghosted.

DO NOT BUY FROM THIS SITE!!! THEY’RE SCAMMERS! I purchased some items and I got the items on December 2022 and it’s May 2023 now. I asked them for a refund because I’ve never heard of shipping taking this long in my entire life. Also, they have the worst customer service, I reached out to them via social media and also via email. They responded to both but after a longggg time!! They take forever to respond and finally I got an email saying “we’ve refunded your item and it would take about 7-10 business days” it’s been way past 10 days. It’s been 15 or 16 days and I still haven’t received my refund. I emailed them again to make sure I get my refund and after I sent it I got a notification that I was blocked by the company. I hope no one goes through what I went through. Please do not buy anything from them. They will STEAL from you.

They dont ship their orders, they don’t reply to their emails or any text or any call nothing. Its been two months they didnt shipped my order. This company is a SCAM

They still have my money from last year, yes, April 2022! The products are not the right size, so they convinced me to return for store credit, then, they do not ship the new order and no response to numerous emails. They drag it out so you cannot dispute the credit card charge! Scam! Don't buy from this site!

This company is fraudulent and you will never receive your items.

Company don’t supply any products you have paid for. Order never gets shipped. Customer service also useless and don’t care to help. They tell you it will ship soon and then you ask them again 5 months later multiple times and they never respond.

If I could give a negative star review…I placed my order on Feb 2nd and it’s now May and still nothing. I understand I need to wait if it’s pre-order items, so I contacted costumer service to inquire about my status if they will be sent out anytime soon. I emailed the first time in early March and they told me it will be shipped within a week and will prioritize my order, and I believe them, wanted to give them some more time and since they’ve said that. Then another few weeks passed by, still NOTHING! I was extremely frustrated and asked them to cancel my order for over 5 times in April and May. Till now, they did nothing about it and each time all they replied the exact same responses “We are truly sorry for the delay!
we've received a large number of orders, so your shipment may take longer than usual.
We understand it is a long wait, do you still want to keep this item?
We will give you the priority of shipment. Thank you.” I replied NO! NO! NO! And guess what? STILL NOTHING DONE! The worse online shopping experience ever. Never buying anything from them ever again

If anyone is also experiencing trouble, I emailed them on instagram @j.ing_official and asked for a refund and they gave me one after a few days

I ordered multiple items 3 MONTHS AGO and never received anything. It says it’s still awaiting shipment if I look at my order confirmation. I tried contacting customer care twice and no reply whatsoever. So unprofessional and such a waste of my money.

Avoid if you can. 3 months since my order and contacted customer service numerous times - no refund, no shipment. Total Scam.

I placed my order in January and now it’s almost May, still nothing received. I have emailed every possible email I can find and no response after 10+ emails. Save your money and don’t order from this SCAM company!!!!