Jaguar Land Rover Reviews 346

BE CAREFUL !! Land Rover Discovery Sport Ingenium engines pre 2019 have a timing chain fault that results in catastrophic engine failure costing thousands to repair !! Land Rover won’t help with the cost and you are left with a £5-£10K bill or no car !!!

PLEASE SIGN THIS PETITION TO MAKE LAND ROVER RECALL AND PUT RIGHT THIS CATASTROPHIC MANUFACTURING FAULT AND PASS ON IF YOU CAN !!!

ITS ON THE change.org website - make-jaguar-land-rover-recall-vehicles-with-potential-timing-chain-issues

My Rover Discover taken into Synter Coverntry 19th August still there 5 weeks later,awaiting some special oil. Took 2 weeks to get a courtesy car. I have had the car 18months and done 30,000 miles. This is not wear and tear but poor manufactruing. Service and communication non exisitent both with JLR and Sytner.

If i can give zero stars i would , i have a very expensive Car with this brand, i had a check engine light go on in Feb and i brought the car in , they didnt even check they said the car was good and said i can go home. 4 months later the car was not driving well and i took it back to them, they informed we need a part and it will be ready in 3-4 days, in 3-4 days i contacted them and they said its not ready , in a week or 10 days later they call and said we need a new engine, and they asked if we got an oil change and we said yes at a reputable shop in monmouth, and we used the exact oil that was designed for the car. They submitted our receipt to the warranty of JLR , and they denied it, they said it was handwritten, it turns our JLR monmouth didnt even check the engine on the first time in February and in June. We called corporate and they said the receipt was hand written and we needed a typed up one. we went back to the shop and they supplied this and they denied it again " for being outside the guidelines " which has no definition , just a statement. Now they want me to pay 38k for a new engine for a 2 year old vehicle , that is probably a Lemon and they are letting me hang out to dry, rule to all...NEVER EVER GET A LAND ROVER, and NEVER EVER USE JLR of Monmouth!!!!!!

Complained to them about a new car I purchased from a dealership and after weeks and weeks, they reply with ' We cannot help you, its up to the dealer'!
An absolute disgrace of a company. They rely on their brand name but actually are the worst car company on the planet.

It was an MOT and set service indicator which was not done on service two months prior.

You tried to scam me saying engine light was on until I challenged it, offering a £200 plus diagnostic, I refused. Then wonder if wonders this was done free and said it was a comms problem and they ‘reflashed’ the software and all was ok. If you think I believe that you are on another planet.

So disappointed I never expected JLR service to be sales orientated and try to con customers to spend on items not needed trying to put ‘fear’ factor in place.

We may be able to afford your cars but we do not expect your service team to scam and con customers.

JLR Milton Keynes

Selling faulty cars without the parts to support them. Bought a new Range Rover sport P440e. Got home and noticed the cameras were not working. Called up the retail garage to be told no service appintments for 2 months. Managed to get an appointment in Newbury 4 weeks later (soonest in the UK). Newbury diagnosed a fault with an electrical module. Part was on backorder - no idea or date when it would be available. 5 months later the module supposedly arrives. Car taken to Oxford, and then told that Newbury misdiagnised and it is actually a manufacturing wiring fault. Again, no parts, no idea when the parts will arrive. Had a brand new car for over 6 months and JLR & their dealers can't fix it. SHOCKING - LET THIS BE A WARNING TO EVERYONE. To make matters worse, in the last week the car won't charge; it gets stuck on initialising. Next available appointment........2 months. JLR are selling and launching new vehicles without the ability to support them and provide parts! I am told there are many owners in this situation. It's a scandal. UPDATE After 6 weeks Land Rover are not sure what the charging problem is and yet again - NO PARTS, NO IDEA WHEN THEY WILL GET THEM! You would have to be barking mad to buy a Land Rover product right now. Rejecting the car is a nightmare too. Nobody taking responsibility. Land Rover blame the dealers - the Dealer blames Land Rover. etc etc. Ignoring the customer. I know this is not an isolated experience. Many others in the same boat. Land Rover AND the dealers are doing severe damage to the brand.

Tried to update my maps took 18 hours then timed out. Phoned the dealer I bought the car from in Solihull and got an abusive receptionist who was no help at all. When I did manage to speak to a technician he was very helpful and said to go the dealer and they would sort it. Having been a Jaguar customer for more than 20 years I was very disappointed and if anyone wants to update their maps don’t bother as it didn’t work for me. Just to let you know I dont normally write these reviews but in this case I felt obliged to do so as I was so dissatisfied with what I consider a premium brand.

They advertised a job - "no experience needed". Had an interview and got invited to an assessment center. They pull out a stopwatch and give you 5 minutes to fit a clutch pedal without making any mistakes. Fail and they kick you out.

They don't care about giving normal people a real chance or training them up. I see them regularly recruiting and sacking workers. They just want mechanics to make cars as fast as possible and that certainly explains why their vehicles are notoriously unreliable.

26.000 miles on clock.
Range Rover Westminster broke down in Cornwall early June. Paid myself (AA were useless) for transportation back home. Waited until June 22nd for Inchcape Guildford to take in for repair.
Early July informed that it need a complete new engine.
JLR s recommended extended warranty people refused claim, as they said it was ‘a common fault’
JLR are paying for repair, and a hire car for us until it is fixed. There is still no sign of a replacement engine, and nobody knows how long this will be,
I agree with previous complaint that if they cannot fix your car within a month, they should offer a like for like replacement car.

Booked car for diagnostic for £150, only to discover afterwards if they can't find your fault within an hour, you then have to book it in again and pay again!! Wasn't told this to start with! I complained, which resulted in an unpleasant telephone conversation, telling me that although the problem was diagnosed and repaired by a national company and not them, that they would be surprised if the fault didn't occur again within a couple of months, because they suspected it was something else but didn't tell us what was suspected at the time! Awful service and arrogant staff!

I have recently acquired 2 jlr vehicles
1 Range Rover SV
1 defender carpathian
In both vehicles are Meridian stereos
I don’t believe we listen to any different music to any body else. The sound in both cars is sub standard. Doors rattle and speakers crackle. Both systems have sub woofers that you can’t even turn on because the system can’t handle it (which I would have paid for)
When listening to the system it is completely obvious to anybody, irrelevant of their own expectations,that this just does not work.
To then be told by 2 separate dealers that this is fine and just how they are, is just embarrassing.
I have requested a call from Landrover care and have yet to hear anything.
To rectify this myself will cost ££££££
Combined cost of these cars was £300k, JLR do not make a better version of either car, and to be told that they cannot do anything is so disappointing.
Having driven lots of high end vehicles - predominantly German manufactured, none have been as poor or service been as irresponsible.

I’ll start by saying this isn’t a service complaint.

I have been disgusted by the behaviour of employees of the Jag LandRover site in Swadlincote. They frequent a local restaurant - Appleby Inn Hotel (where I am also a regular patron) - on a Friday, still in their uniforms with the JLR logo on and are not the most well behaved, many of them drinking far too much before getting behind the wheel let alone their general behaviour. What they do is up to them but what I saw last Friday was disgraceful. On top of their normal behaviour, they also vandalised an outside table on the premises with a sharpie, scribbling all over it and then left whilst laughing at the poor staff, from their cars whilst driving off, who had come out to deal with it. These are full grown adults. It’s disgusting. I get people wanting to socialise after work especially at the weekend but this behaviour is just disgraceful. And to vandalise a business property in your uniform as well is just the height of stupidity. They clearly have no respect for either their employer or the local businesses they frequent. The poor staff. Disgraceful.

Let down again by vurtu bolton! My range rover sport was booked in for the second recall this year (22 Plate)
Booked first week june said they could not do it till 25 Aug!!!!!!!! Recall is N765. Recall Consequence's on the NHTSA Web site Coolant Leaking into the turbocharger heat shield inside the engine compartment can increase the risk of a fire! and the can not do the job for 10 weeks. i booked in the day before the car was due to go in same old same old as before i get a phone call 3 pm ish on the 3 rd Aug car due to go in 8 am 4 August. Service depatment phone and said we can't do your car as we do not have the part it's on back order! (You can't wright this stuff) i asked when can you do it? girl on phone said when we get the part i will phone you and book it in! When will that be be i asked Great answer Don't Know. This is the second time they have let me down. My wife will not use the car as it's got a chance of setting on fire and my grand kids use to go in this car. Warning to vurtu motors i did phone JR Head office so think very carefully what you are going to tell me. depending on the phone call i get i will be putting this in the hands of my solicitor.

Worst customer service I dealt with ever no regard to and client satisfaction or assistance

Owned 7 Land Rovers - 6 in the UAE would never have been treated they way Land Rover treat their clients

no loyality to clients who make them millions

pathetic company never buying a LR again

I’ve been to several Jaguar/Land Rover dealerships throughout the US due to moving a lot. I have never been able to get an appointment for any service within a 2-month time period. There is always a few months long wait for anything and then they take all day while I’m waiting because they never have loaners. My most recent experience, I need to get my brakes done (it’s July) and they don’t have anything available at any of the dealerships near me until October. It’s crazy! I absolutely love my F-pace but it is now time to switch to a different vehicle.

I’ve also experienced a power steering failure in a 2017 RR sports with just 26,000 miles on the car. Luckily I wasn’t on a motorway, but on an A road and just exiting a round about, therefore at slow speed. The steering suddenly stiffened and my first thoughts was that I’d suffered a puncture. The message on the dash told me that it was a failure of the EPAS (power assisted steering). There was much hooting behind me from some clown who was probably too close and too fast anyway, and almost ran up the rear.
I shut down the engine and restarted it, the EPAS was restored but failed again about two miles down the road.
I continued on to pre booked accommodation and really struggled to get the car through the gateway.
I decided to deliver the car to a dealership the following morning (Sunday) before my wife and I continued on by train.
When I started the car on Sunday morning the EPAS worked again, but only for about 5 minutes. I drove the car about 30 miles to the dealership without power steering.
The dealership were very good, I received a call from the service manager the following day and continued to have good communications with him throughout the time I was abroad with my wife.
The problem was diagnosed and the solution was to replaced the steering rack at the cost of £3500.
I’m shocked that JLR can design and build a vehicle, basing their reputation on a ‘go anywhere, rough, tough off road capability’ and yet have components included in such an important system as steering that can fail at such low mileages.
Although the dealership managed to effect the repair while I was abroad so that I could pick it up on the way back, the response from JLR itself has been arrogant and dismissive.
They say that manufacturers cannot guarantee against failure of components, but I maintain, if that is the case then those components have no business being included in a system integral to the safe operation of the car. You could suffer a lamp failure, or a/c failure and it may be inconvenient or uncomfortable, but a steering failure could kill you, as well as other road users.
I’ve turned the matter over to the motor ombudsman as JLR have dismissed my concerns and claim twice.

It's been 3 months since my 40k miles run RR Sports broke down. I was told the engine has to be replaced due to a crankshaft fault (JLR will pay for this, which is great), a known RR issue for which they don't even have backup parts on standby. I have been waiting for the components for a long time, with no update on when they will be sent. They say it is in critical order - which means nothing to me now, as this has been in critical order for a long time.
JLR - If your cars are faulty and cannot be fixed within a month, replace the car with a new one, as we as customers have paid a lot of money.
Own your mistakes!

Had a vehicle check and Michelle was so helpful with everything as always, nothing is too much from booking to collection of my car etc. 5 star service

Amazing helpful im deal with Haidi Maloney spicer and she was knowledgeable and helped me from start to finish,highly recommended

Car taken in fir accident damage nearly four weeks ago.
Been told parts on back order with No delivery date available spoke to customer services who are really no help asked if parts could be taken from assembly line as they seem to have parts to build new cars
But just getting nowhere so affectively jaguar have left me without a vehicle and I’m still paying for the privilege each month and there seem to be no curtesy cars available either why would I by another new jaguar after this fiasco terrible customer services