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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their high quality, luxurious feel, and stylish designs that make them feel confident and empowered. Many appreciate the accurate sizing, ensuring a perfect fit, and the wide range of fashionable items available, from everyday wear to special occasion pieces. The delivery service is frequently described as fast and reliable, with orders often arriving sooner than expected. However, some customers have experienced issues with orders, such as receiving incomplete shipments. A few people also encountered difficulties with returns, finding the process challenging for items that didn't fit. Additionally, a small number of reviewers reported negative customer service experiences, citing a lack of accountability and unhelpful support for delayed orders.

What people talk about most

Product

People report positive experiences with product, consistently praising the quality, style, and fit of the... See more

Quality

Consumers generally express high satisfaction with the quality of products, often describing them as... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction with the... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love JLUXLABEL. JLUXLABEL has truly become my ultimate favorite clothing line. The style feels completely me now, and I’ve built such a strong collection that I honestly wouldn’t go anywh... See more

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Rated 5 out of 5 stars

I absolutely love everything about JLUXLABEL—from their clothing to their shoes and jewelry. Everything is so fashionable and truly makes a woman feel her best when wearing it. Beyond the style, I rea... See more

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Rated 5 out of 5 stars

JLUXLABEL doesn’t just make clothes—they create a feeling. Every time I put on one of their pieces, I feel like I’ve tapped into a superpower. The confidence is instant, the fit is flawless, and the e... See more

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Rated 5 out of 5 stars

I’ve been ordering from jluxlabel for nearly 10 years. By far my favorite brand. Their style and size offerings are vast and the color selections are so feminine and upscale. My entire wardrobe is fro... See more

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Rated 5 out of 5 stars

I’ve been ordering from JLUXLABEL for years and they have never missed. I shop here constantly because everything is always true to size, the quality is top tier, and the styles are unmatched. Every t... See more

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Rated 5 out of 5 stars

Jlux clothing and accessories are high quality, true to picture, beautiful pieces! Worth every penny, but honestly not that expensive at all. Their customer service may be the best ive ever experience... See more

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Rated 5 out of 5 stars

I absolutely love jluxlabel.com apparel! So glad I discovered their clothing. The dresses have elevated my date night and party wear. The casual and resort wear sexified my life!!! I must also add th... See more

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Rated 5 out of 5 stars

As a full bodied woman, let me tell you it’s all about the cut and the material, baby. And this one? Whew. The fabric is top-tier, soft but structured, and the cut is giving body while still leaving j... See more

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Rated 5 out of 5 stars

I absolutely LOVE JLUXLABEL. I have ordered several pieces each one has an elegance and a classy sophistication that makes you absolutely stand out on any occasion! I live in Orange County whe... See more

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Rated 5 out of 5 stars

After receiving my sexy new sweater dress and matching cardigan, I couldn’t resist ordering another dress with the thank you code they added in the box! The shipping is so fast you’d think they’ve go... See more

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Rated 5 out of 5 stars

JLuxeLabel has quickly become one of my favorite brands! Their clothing is not only stylish and trendy but also super comfortable and high-quality. Every piece I’ve tried fits perfectly, feels durab... See more

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Rated 5 out of 5 stars

JLUX has been wonderful. Ive been a customer for a long time & every outfit has been amazing and customer service is phenomenal. I wish they gave more reviews on their website cause sometimes im not s... See more

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Rated 5 out of 5 stars

I’m a huge fan of jluxlabel! The medium fits me perfectly and i always know the quality will be better than anticipated. They have quick delivery, and make the return process easy for exchanges. i lov... See more

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Rated 5 out of 5 stars

I first ordered from JLUXLABEL about 4 years ago. I still have and wear the items I purchased then, clearly a sign of great quality. I just ordered another dress, it arrived quickly and fits beautiful... See more

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Rated 5 out of 5 stars

I’ve consistently had a great experience with JLuxLabel. The quality is always solid, shipping is reliable, and 9 out of 10 times the clothes fit perfectly, which I really appreciate when ordering onl... See more

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Rated 5 out of 5 stars

Customer service has always been insanely helpful and fast whenever I needed to reach out to them. I'm beyond appreciative of their willingness to go above and beyond when they don't necessarily have... See more

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Rated 5 out of 5 stars

🌟🌟🌟🌟🌟. Definitely a five star service that’s worthy to talk about. This was a very quick turn around that I am appreciative of. An order was placed, that was not authorized, I sent the email in t... See more

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Rated 5 out of 5 stars

I’ve purchased multiple items from JLUXLABEL, including dresses, sweaters, and pants, and I’ve been impressed every time. Everything was true to size and the quality exceeded my expectations. The exch... See more

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Rated 5 out of 5 stars

I have been shopping at JKUXLABEL for more than 3 years now. My experience has been nothing but great! From the materials to the personnel aspect. Great customer service and most importantly fast resp... See more

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Rated 5 out of 5 stars

I love all of my items I've purchased from Jlux over the years. Their clothing is excellent quality at reasonable prices. However their pants and some dresses are for tall women so I often have to get... See more

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Rated 5 out of 5 stars

Absolutely been a pleasure. I ordered to package from JLUXLABEL 5 days apart. I tracked and followed the items is it was for a wedding. When getting to the Uk ROYALMAIL delivered the item to Wolver... See more

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Rated 5 out of 5 stars

Classy, chic, stylish and great quality clothing, fast shipping. One tip: Be careful washing, some of the clothing is very delicate. Suggest dry cleaning or handwashing. DO NOT PUT IN DRYER!

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Rated 5 out of 5 stars

I’ve been ordering from Jlux for quite some time now, and I genuinely love everything about the brand. The quality of the materials is amazing, and the coats are absolutely gorgeous. They truly... See more

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Rated 5 out of 5 stars

I’m pretty much addicted to JLUXLABEL their styles are unmatched , delivery is quick and customer service is excellent. Whenever I’m looking for something new for an event or travel . They have become... See more

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Rated 5 out of 5 stars

I've always received my orders quickly and clothing items have alwaya been well made. I'm super impressed with the style and trends that Jluxlabel carries. Some of my favorite pieces are from Jlux!

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Rated 5 out of 5 stars

I am one of Jehovah’s witnesses, and as a witness we have to present ourselves in a way that honors the God that we serve. This is where Jluxlabel comes in, because this company’s outfits shows c... See more

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Rated 5 out of 5 stars

Their customer service is top top believe me I don’t what others have experienced seriously but they do take good care of me no one’s pay me to leave this review I do it from the bottom of my heart. T... See more

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Rated 5 out of 5 stars

I am overwhelmed of so many lovely pieces in your collection, the material and style perfectly fits and shapes my body. I get a lot of compliments from the different garment's . The company does very... See more

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Rated 1 out of 5 stars

They were a hassle to work with when they told the shipper to cancel my product. No compensation, no customer service, no accommodation

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Rated 5 out of 5 stars

I placed an order and received it. Didn’t realize the return window was 14 (I presumed 30 days) . Reached out and explained I was traveling and working crazy hours. They made the one time exception fo... See more

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Rated 5 out of 5 stars

Their products are of high quality all the time. True fit, awesome fit, and delivery is always on time. Will continue ordering from them and recommend JLuxlabel to everyone. I always feel chic when I... See more

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Rated 5 out of 5 stars

The website is extremely easy to navigate. It seems as if every clothing piece is designed to make you want to purchase them all.lol Then, once you do make a purchase, the items arrive on time and th... See more

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Rated 5 out of 5 stars

I have been a customer for maybe 2 years now and I itnis my pleasure to leave this review today. The clothing is impeccable quality, delivery on time you name it. Within these years I had 1 return.... See more

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Rated 5 out of 5 stars

I was very impressed by the customer service. They responded to my question after business hours and were quick to follow through with an error that I made. In this day and age when things are so auto... See more

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Rated 5 out of 5 stars

Love JLUXLABEL. Their shipping is always super fast and recently called customer service and was greeted by a live agent an not a robot. Customer support was so easy and helpful.

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Rated 5 out of 5 stars

I absolutely love the set that I ordered from the site. It fit perfectly and was very different than any other design. I find that a lot of fashion websites copy one another and I can tell this websit... See more

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Rated 1 out of 5 stars

I ordered a skirt which was too small & couldn't return it to you. Who wants a website that would make you pay for something you can't wear..I will not order anything else from your website & I tell m... See more

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Rated 5 out of 5 stars

I’ve been a JLux customer for years now and they’ve only gotten better with time. Always my go-to for date night dresses and resort wear. You can’t beat their super fast shipping and I love that they... See more

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Rated 5 out of 5 stars

My experience with JLUXLABEL is always a pleasant one. I have updated my wardrobe with quite a few pieces and get comments every time I wear a Jlux piece. The quality and the look are amazing. Thank y... See more

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Rated 5 out of 5 stars

I love Jluxlabel, I’ve been a fan since they were Jade clothing. It’s literally 90 percent of my closet. Everything from the materials to the designs and knowing how it will fit is top tier for me. Th... See more

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Rated 5 out of 5 stars

JLUXLABEL screams luxury through and through! It is absolutely a lifestyle. The products are excellent quality and the customer service is great. I highly recommend signing up for their rewards progra... See more

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Rated 5 out of 5 stars

First of all 90% of my closet is from Jluxlabel. I love love the quality, I always look very different from every one. I will continue to buy from this site. Delivery is always fast. I have never retu... See more

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Rated 5 out of 5 stars

I’ve been buying from JLUXLABEL since they started their online presence I’ve watched them grow. I’ve never had any complaints about any of their clothing and will continue to be a regular customer.

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Rated 5 out of 5 stars

I love this brand. Nowadays you’re not always sure if you’re going to get what you ordered, but every single time I open my orders I’m pleasantly surprised at the quality of each item. I love that the... See more

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Rated 5 out of 5 stars

One of my favorite things about the app/website is how the product description and model’s measurements are displayed. It really helps me make the correct decision the first time around and alleviates... See more

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Rated 5 out of 5 stars

JLUXLABEL offers only the finest quality of dresses, coats and all things clothing. Their designs are always different and top tier. Also the sizing is true to size, you can’t wrong with JLUXLABEL!

Company replied

Rated 5 out of 5 stars

All I ever got was punctuality, quick to respond to your issues, clothes are of good quality and look the same in the pictures as in real life. Quick and fast shipping, good customer care.

Company replied

Rated 5 out of 5 stars

Hi! I’ve been a customer for 10 years with over 30 orders. Most of my wardrobe is from JLUX. Thank you for creating timeless pieces that demonstrate class and sexiness. What I also love is this brand... See more

Company replied

Rated 5 out of 5 stars

I love the quality of all clothes, they are unique and make me look very confident. I like different stuff and these are it, materials are beautiful, fitting is right, I just love it!!

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Rated 1 out of 5 stars

This has been, without question, the worst customer service experience I have ever had. I emailed this company over five times. Each response was the same scripted apology claiming my package... See more

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Rated 5 out of 5 stars

I got engaged in a JLUXLABEL dress , all my special events outfits are from you guys . I love the quality of the cloths and how they make me feel absolutely beautiful ! JLUXLABEL have not let me down... See more

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4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

WORST CUSTOMER SERVICE

This has been, without question, the worst customer service experience I have ever had.

I emailed this company over five times. Each response was the same scripted apology claiming my package was delayed and that delivery was attempted. That is completely false. I was home on both alleged delivery days. No one came, and no delivery notice was left.

My order is now two months late. They have refused to resolve the issue, refused to issue a refund, and refused to provide a replacement. There is no accountability and no real customer support.

Speaking to a representative was useless. “James” in particular was shockingly unhelpful, dismissive, and offered zero solutions. If this reflects the company’s standards, that alone says everything.

If you value your time, money, or sanity, beware. This company does not stand behind its customers or its promises.

December 29, 2025
Unprompted review
JLUXLABEL logo

Reply from JLUXLABEL

Thank you for bringing this to our attention. We’re genuinely sorry for the prolonged delay, the confusion surrounding delivery attempts, and the lack of resolution you experienced. We understand how frustrating this must have been and apologize that our communication did not meet expectations.

We’re unable to locate your order details based on the information available. We’ve requested more information here on Trustpilot so we can look into the matter further. As soon as we receive these details, a member of our team will review the case and reach out to you directly to resolve this matter for you. We look forward to assisting you!

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Rated 3 out of 5 stars

Recently purchased beach knit wear for…

Recently purchased beach knit wear for my vacation. One of the pants that I had never worn before completely unraveled the first day I wore it. It was that cheaply made. Yet I paid over $100 for the pants. It’s not easy finding a way to reach out and connect with customer service either. Very frustrating.

November 17, 2025
Unprompted review
JLUXLABEL logo

Reply from JLUXLABEL

Hi Felice! We’re very sorry to hear about your experience and the quality issue you encountered. This certainly isn’t what we want for our customers, and we understand your frustration.

We’d like the chance to look into this and help resolve it. Please send us an email with images to info@jluxlabel.com, along with your order information, and our team will be happy to assist you!

Rated 5 out of 5 stars

Quality service and clothing

I have been a customer for maybe 2 years now and I itnis my pleasure to leave this review today.
The clothing is impeccable quality, delivery on time you name it.
Within these years I had 1 return. My refund was processed immediately and of recent, my package was bot received. I sent an email and within hours layer, I received a response. Jocelyn was more than courteous and professional very helpful and considerate making my experience very smooth. I highly recommend this brand and the fabric, fit and customer service is exceptional.
Thank you team JLUXLABEL!

December 15, 2025
Unprompted review
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Reply from JLUXLABEL

Hi Nyva! Thank you so much for your continued support over the past two years and for taking the time to share such a thoughtful review! Providing exceptional customer service is always our goal, and feedback like yours means everything to our team! 🤍

Rated 5 out of 5 stars

I just received top-notch customer…

I just received top-notch customer service from a representative named “Bernice” at JLUXLABEL. She quickly and patiently resolved an issue that I had with an order. She is definitely an asset to the company. I will be a repeat customer due to the superb communication with processing my refund and also because of the quality clothing. Thanks Bernice!

December 22, 2025
Unprompted review
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Reply from JLUXLABEL

Hi Carol! Thank you so much for taking the time to share your feedback! We’re love to hear that Bernice provided top-notch service and was able to quickly resolve your order issue. We’ll be sure to pass along your kind words to her!

Rated 5 out of 5 stars

Excellent site that made my birthday…

Excellent site that made my birthday memorable. Overcame cold-weather shopping with a stylish, warm outfit that drew many compliments. My new preferred destination for clothing. Highly recommend.

November 12, 2025
Unprompted review
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Reply from JLUXLABEL

Hi Leah! Thank you so much for your kind words! We’re beyond happy to hear that we could help make your special day memorable!✨🤍

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Rated 5 out of 5 stars

Great experience with customer service

There was a glitch on the website, or perhaps a slip of my hand somehow, but I was sent an extra small instead of a medium for the dress I ordered to attend a holiday. I was in a tight spot. The dress was amazing but It was just too small for me - I needed a medium. I was afraid I wouldn't receive the correct size in time for my party. I spoke to SJ and they understood the predicament I was in and they made sure I received the correct size before my party. It was a great customer service experience for me and the dress is gorgeous!

December 1, 2025
Unprompted review
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Reply from JLUXLABEL

Hi Sam! Thank you so much for taking the time to share your experience! We're truly sorry for the mix-up with the size, but we’re delighted to hear that SJ was able to step in and get everything sorted in time for your event. We appreciate you leaving a review and are here to help anytime you need!

Rated 5 out of 5 stars

Outstanding Customer Service

I have purchased several items from JLUXLABEL, but this is my first attempt at returning anything! I didn’t return it due to there being a problem with the item. I returned it because I purchased the item and before I even received my item it went on sale! I called and spoke to JLUXLABEL representative SJ and she knew exactly what to do, she took care of my issue and I will continue to be a faithful customer to JLUXLABEL because of SJ. It is refreshing to know that knowledgeable Customer Service is not a thing of the past!

November 27, 2025
Unprompted review
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Reply from JLUXLABEL

Hi Maureen, thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're delighted to hear that SJ was able to assist you quickly and make your return process smooth!

Rated 5 out of 5 stars

I’m obsessed with JLuxlabel

I’m obsessed with JLuxlabel. I think the closer fantastic quality and a reasonable price point.

November 10, 2025
Unprompted review
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Reply from JLUXLABEL

Hi Danielle! Thank you so much for taking the time to share your feedback and leave a review!

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Rated 5 out of 5 stars

I love JLUX

I love JLUX, it’s definitely helping me up level my style. Good quality pieces for attainable prices. Thank you JLUX!

November 13, 2025
Unprompted review
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Reply from JLUXLABEL

Thank you for shopping with us and sharing your feedback, Katie!

Rated 5 out of 5 stars

I shop at JLUX Label all the time

I shop at JLUX Label all the time, and they have never disappointed me. The quality is always on point, the styles are beautiful, and everything fits just the way I want. Their customer service is great and my orders always come in perfect condition. JLX Label stays consistent, and that’s why I keep coming back. Definitely one of my favorite places to shop!

November 16, 2025
Unprompted review
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Reply from JLUXLABEL

Your feedback means everything to us, Mahumudije! Thank you so much for your continued support in shopping with us and for sharing your experience with others! ✨

Rated 5 out of 5 stars

As a full bodied woman

As a full bodied woman, let me tell you it’s all about the cut and the material, baby. And this one? Whew. The fabric is top-tier, soft but structured, and the cut is giving body while still leaving just enough mystery to keep them guessing. I felt confident, comfortable, and low-key unstoppable. This was a tester but definitely buying again!

November 16, 2025
Unprompted review
JLUXLABEL logo

Reply from JLUXLABEL

Thank you for taking the time to share your experience shopping with us! We love hearing our pieces add a layer of confidence. We hope you enjoy all your new looks!

Rated 5 out of 5 stars

I love Jlux clothes

I love Jlux clothes. I always get compliments when I wear them and am usually the hottest in the room.

November 16, 2025
Unprompted review
JLUXLABEL logo

Reply from JLUXLABEL

Hi Diva, your feedback means everything to us! We are so pleased to hear you are satisfied with your purchases. Thank you for shopping with us and taking the time to leave a review!

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Rated 5 out of 5 stars

Shipping came so fast

Shipping came so fast. Products were exactly as described. I’ve purchased numerous times from JLUXLABEL and they never disappoint. Not to mention the items look so good on me!

November 12, 2025
Unprompted review
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Reply from JLUXLABEL

Hi Tiff, your feedback means everything to us! We cannot thank you enough for taking the time to leave a review!

Rated 5 out of 5 stars

Thank you for making me feel my best <3

ive been purchasing items from jlux since the beginning and they continue to provide product with unique silhouettes, quality textiles, and versatile styles. To add, these last three orders have arrived within days of ordering and i’ve always had a wonderful experience—- thank you for creating pieces that make me feel my best <3

November 16, 2025
Unprompted review
JLUXLABEL logo

Reply from JLUXLABEL

Hi Paola, thank you for taking the time to share your experience shopping with us! We are excited to hear you have received your recent orders so quickly and hope you enjoy all your new looks!

Rated 5 out of 5 stars

Day 1.

They’ve been my staple since day 1. Wear them over other brands anyday. Fits every body and instantly makes a woman feel good about how she looks. I always get compliments. I don’t even go out that much but when I do, I’m stepping out in JluxLabel. The work crew don’t want me coming out of scrubs because if I have to dress up for work, imma slay too hard for any of these ladies.

November 14, 2025
Unprompted review
JLUXLABEL logo

Reply from JLUXLABEL

Hi Kathleen, your feedback means everything to us! We are so happy to hear our pieces add a layer of confidence. Thank you so much for your continued support in shopping with us!

Rated 5 out of 5 stars

I’m a huge fan of jluxlabel

I’m a huge fan of jluxlabel! The medium fits me perfectly and i always know the quality will be better than anticipated. They have quick delivery, and make the return process easy for exchanges. i love the incentive perk of additional funds back for exchanges when needed. and the points are great for regular shoppers. always get compliments on my outfits and look forward to the next drop. thank you:)

November 16, 2025
Unprompted review
JLUXLABEL logo

Reply from JLUXLABEL

Hi Grey, thank you for taking the time to share your experience shopping with us! We are excited to hear you receive your orders in a timely manner and that you find our exchange process easy. Thank you for your continued support shopping with us!

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Rated 5 out of 5 stars

I really love the clothes

I really love the clothes, it fits well on me, and it is of good quality. I had received clothes that were entirely to big and as soon as I contacted customer service, they had sent me a label to send it back or to choose if I want to replace it. I’m always skeptical about buying online because I get disappointed when they don’t fit or don’t look nice to wear. I wear the clothes to work which is business casual and I receive lots of compliments when I wear them. You won’t regret it if you choose to try it!

November 16, 2025
Unprompted review
JLUXLABEL logo

Reply from JLUXLABEL

Hi Johanna, your feedback means everything to us! We are so pleased to hear you are satisfied with your purchases, and that our team was helpful with your return. Thank you for shopping with us and taking the time to leave a review!

Rated 5 out of 5 stars

Returning Costumer

I enjoy the various selection of clothing that Jluxlabel offered. It’s sophisticated, sexy and grown. I am always getting compliments on my clothing whenever I wear a Jluxlabel.

November 12, 2025
Unprompted review
JLUXLABEL logo

Reply from JLUXLABEL

Your feedback means everything to us, Sabrina! Thank you so much for your continued support in shopping with us and for sharing your experience with others!

Rated 5 out of 5 stars

Lux at first sight

Love my new ivory duster sweater! It’s luxurious and warm. I can’t wait to wear it.

November 12, 2025
Unprompted review
JLUXLABEL logo

Reply from JLUXLABEL

Thank you for sharing your feedback,Natasha! We are so happy you love the Upstate Cable Knit Cardigan, as much as we do!

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