To be able to send money to family members from the comfort of my home and not having to find a shop to do this is a bonus. Maybe look at more locations across the UK for those who are not yet doing... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Before the Christmas after Melissa my family couldn't get the money I sent on their kobey transfer card I found it frustrating when she was told it was my side in the UK I found this frustrating u... See more
Company replied
The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... See more
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I am having trouble adding a second debit card to my profile. In the past I used to have two cards on my profile. However, a few weeks ago the JN Money Online system went down, and when it returned... See more
Company replied
Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
United Kingdom
- 888-991-4065
- jnmtonline@jngroup.com
- jnmoneyonline.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from JN Money
Dear valued customer, thank you for your feedback! We're pleased to hear that you appreciated our communication. We value your support and look forward to continuing to provide excellent service.
Reply from JN Money
Dear valued customer, thank you for your kind words! We're delighted to hear that you had a great experience with our service. We appreciate your support and look forward to serving you again.
Ease of doing the transaction
June 13, 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We're glad to hear that you found the transaction process easy and convenient. We appreciate your support and look forward to serving you again.
I love online services it’s easier and…
I love online services it’s easier and faster than going into a branch.
June 12, 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We're delighted to hear that you love our online services. We appreciate your support and look forward to continuing to serve you conveniently!
Easy to use no problem I love it money…
Easy to use no problem I love it money go in my account in minutes
June 5, 2026
Reply from JN Money
Dear Valued Customer, Thanks for your positive feedback. We are happy to hear that you find our services reliable and that our team has been available to support you when needed. We value your business and hope to serve you again soon.
The transfer process was quick and easy…
The transfer process was quick and easy toto navigate.
June 10, 2026
Reply from JN Money
Dear Valued Customer, Dear Customer, thanks for your positive feedback. We are happy to hear that you found our service to be an easy and convenient way to send money. Thanks for the continued support.
Because the Service is so quick and…
Because the Service is so quick and very convenient
June 9, 2026
Reply from JN Money
Dear Valued Customer, Dear Customer, thanks for your positive feedback. We are happy to hear that you found our service to be an easy and convenient way to send money. Thanks for the continued support.
There was a lot of back and forth in…
There was a lot of back and forth in get signed up ; sending the funds the process was just difficult for me. In comparison to Western Union.
June 1, 2026
Reply from JN Money
Dear Valued Customer, Thank you for your feedback. We are happy to see that you were ultimately able to complete your transfer successfully. We sincerely apologize for the challenges you experienced during the registration process, the safety and security of the website is very important to us, and we will continue to monitor and improve the customer onboarding experience.
Reply from JN Money
Dear Valued Customer, Dear Customer, thanks for your positive feedback. We are happy to hear that you found our service to be an easy and convenient way to send money from the USA directly to your account in Jamaica. Thanks for the continued support.
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. Providing our customers with a fast, secure and reliable remittance experience is one of our top priorities. We can value your business and can't wait to serve you again soon.
Reply from JN Money
Dear Valued Customer, Dear Customer, thanks for your positive feedback. We are happy to hear that you found our service to be an easy and convenient way to send money. Thanks for the continued support.
Reply from JN Money
Dear Valued Customer, we are sorry to hear that you found the signup and verification process complicated. We aim for our customers to have a simple and seamless and secure experience. Thank you again for your valuable feedback and for choosing our service.
The site is very slow to load pages and…
The site is very slow to load pages and often times out or sometimes I cannot even log into it
June 5, 2026
Reply from JN Money
Dear Valued Customer, thanks for bringing this matter to our attention. We apologize for the inconvenience you have experienced while using the site.
To assist with our investigation, could you please provide additional details, including the date and time the issue occurred and any error messages you may have received? Our team will review the information provided and work to identify the cause of the slow performance and login difficulties you are experiencing
Easier to use now… still need a bit to…
Easier to use now… still need a bit to delete old contacts
June 5, 2026
Reply from JN Money
Dear Valued Customer, Dear Customer, thanks for your positive feedback. We are happy to hear that you found our service to be an easy and convenient way to send money. Thanks for the continued support.
Reply from JN Money
Dear valued customer, thank you for your feedback! We're glad you've had an excellent experience with our service. We also appreciate your comment and are continuously working to improve system reliability to provide a consistently smooth experience.
FEE TO SEND SHOWS 0 DOLLARS FEE AND TRANSACTION FAILS
THE SYSTEM SOMETIMES SHOW THE FEE AS 00 DOLLARS AND THE TRANSACTION FAILED > THEN YOU KEEP DOING IT OVER AND OVER THEN GTHE FEE POPS UP ! > THAT SYSTEM ERROR NEEDS TO BE FIXED LIKE RIGHT AWAY
June 4, 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We're happy to hear you've had a great experience with our service. We appreciate your patience and are continually working to improve reliability and performance.
Convenient Processing
My processing time was very fast without any complications. It was very convenient for me to send money while at home without going to a place of business where my processing fee would be greater.
June 4, 2026
Reply from JN Money
Dear valued customer, thank you for your review! We're pleased to hear your transaction was processed quickly and without complications. It's great to know you enjoyed the convenience and savings of sending money from home. We appreciate your support and look forward to serving you again.
The process of registering is too long…
The process of registering is too long and complicated.
May 27, 2026
Reply from JN Money
Dear valued customer, thank you for your feedback. We understand that the registration process may feel lengthy, and we appreciate your input. We're always looking for ways to make the experience simpler and more user-friendly while maintaining security requirements.
The instructions were clear and easy to…
The instructions were clear and easy to follow. The xchange rate was very reasonable.
June 2, 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We're glad to hear the instructions were clear and easy to follow, and that you found our exchange rate to be very reasonable. We appreciate your support and look forward to serving you again.
Reply from JN Money
Dear valued customer, thank you for your feedback! We're glad to hear you found our service quick and efficient. We appreciate your support and look forward to serving you again.
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