Before the Christmas after Melissa my family couldn't get the money I sent on their kobey transfer card I found it frustrating when she was told it was my side in the UK I found this frustrating u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be able to send money to family members from the comfort of my home and not having to find a shop to do this is a bonus. Maybe look at more locations across the UK for those who are not yet doing... See more
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The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... See more
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I am having trouble adding a second debit card to my profile. In the past I used to have two cards on my profile. However, a few weeks ago the JN Money Online system went down, and when it returned... See more
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Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
United Kingdom
- 888-991-4065
- jnmtonline@jngroup.com
- jnmoneyonline.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are pleased to hear about your positive experience. We appreciate your business and look forward to the opportunity to serve you again soon.
I dislike the fact that they have a…
I dislike the fact that they have a limit as to how I can send to my account , on a daily and monthly basis
March 10, 2026
Reply from JN Money
Dear valued customer, thanks for your feedback, we understand how frustrating those daily and monthly limits can be. They’re in place for security and regulatory reasons, but we appreciate you sharing your experience and will pass it along for review.
One of the worst services I've used…
JN Money Online - not the branch which was fine. One of the worst services I've dealt with, unreliable, constant errors, still not clear if money has arrived. disapointing.
March 17, 2026
Reply from JN Money
Dear valued customer, we’re sorry to hear about your experience with JN Money Online, that’s not the level of reliability we aim to provide. We understand how concerning it is not knowing if your money has arrived, but we can confirm that the transaction was successfully credited to your recipient’s account. Please feel free to reach out to our support team at jnmtonline@jngroup.com if you need any further assistance.
…Witholding customer money
The money was withheld on the day it was send and released the following day but JN Money didn't let sender or recipient know they withheld the cash, This is a BIG issue and they didn't give a reason, in most cases people have to travel miles to collect the money from the agent, having to make 2 trips at a cost, JN MONEY is ok for paying your bills but if you have to send money urgently to your family I would suggest using another service just incase they withheld your cash and induce another disappointment for you and your recipient. A company that provides such an important service should not take customers for granted.
March 12, 2026
Reply from JN Money
Dear valued customer, thank you for your feedback, and we’re truly sorry for the inconvenience you experienced. The transaction was temporarily suspended for additional review by our compliance team, which was completed the following day, allowing the funds to be released.
We understand how frustrating it must have been not to receive timely communication, especially given the need to travel. Your concerns about notification and transparency are valid, and we are actively working to improve how we keep both senders and recipients informed during such situations. We appreciate you raising this and thank you for your patience.
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are pleased to hear about your positive experience. We appreciate your business and look forward to the opportunity to serve you again soon.
Very easy and quick to use
March 12, 2026
Reply from JN Money
Dear Valued Customer, thanks for the 5-star review, we appreciate your business and look forward to the opportunity to serve you again soon.
Reply from JN Money
Dear Valued customer, thanks for the positive review, we appreciate your business and look forward to the opportunity to serve you again soon.
The website and app won't let me log…
The website and app won't let me log in. I've downloaded tap tap as a substitute and the rates are better.
March 11, 2026
Unprompted review
Reply from JN Money
Dear valued customer, we’re sorry to hear you had trouble logging in to the website and app. That’s not the experience we want for our customers. Please reach out to our support team at jnmtonline@jngroup.com so we can assist and look into the issue.
I can't log in!
I can't log in on the website or the app. I am trying to send money now now now and it won't even let me sign in.
I looked at other 1 and 2 star reviews and the problem is not new.
I downloaded tap tap instead to send money to my JNBS account. Their rate was even better than JN Money. Joke ting.
March 11, 2026
Unprompted review
Reply from JN Money
Dear valued customer, we're sorry to hear you had trouble signing in, especially when you needed to send money urgently. That’s definitely not the experience we want for our customers. Please reach out to us at jnmtonline@jngroup.com and a member from the support team can assist you and look into what went wrong. Your feedback is important to us, and we appreciate you bringing this to our attention.
Reply from JN Money
Dear valued customer, thanks for your feedback. We’re sorry your experience felt very slow, that’s definitely not the standard we aim for. We appreciate you letting us know and will work on improving our speed to serve you better next time.
Great easy to send money online process…
Great easy to send money online process was easy.
February 27, 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We're glad to hear the online money transfer process was easy and convenient for you. We appreciate your support!
Service is user friendly (online)
I use the service to transfer money and I find the site easy to use. Transfer thend to go through quckly and confirmation of transaction sent to my email.
February 27, 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We're glad to hear you find the site easy to use and that your transfers go through quickly with helpful email confirmations. We appreciate your support! 😊
I send money on 2 occasions
I send money on 2 occasions. The 1st time took 7day business days. Which is understood. The 2nd time I send money and its been 5business days thus far and the money have yet to reach my bank account. The funds were sent to the same account and same bank on both transfers. Its said on the 2nd transfer the transfer time would be less than the 1st transfer time.
February 28, 2026
Unprompted review
Reply from JN Money
Dear valued customer, thank you for sharing your experience. We apologize for the delay with your second transfer. We will reach out to you via email to confirm whether the funds have been received and assist you further. We appreciate your patience.
The transaction was quick and efficient.
February 26, 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We're glad to hear your transaction was quick and efficient. We appreciate your support!
Excellent money transfer service.
Excellent money transfer service.
You can do everything online and the money hits your account instantly. Very impressive! Keep up the good work
December 4, 2025
Reply from JN Money
Dear valued customer, thank you for your kind words! We're thrilled to hear that you found the service fast and convenient. Your support means a lot to us, and we’ll keep working hard to provide the best experience possible.
Reply from JN Money
Dear Valued customer, thanks for the positive review, we appreciate your business and look forward to the opportunity to serve you again soon.
To be able to send money to family…
To be able to send money to family members from the comfort of my home and not having to find a shop to do this is a bonus.
Maybe look at more locations across the UK for those who are not yet doing online banking so they don’t have to travel too far to send money to their loved ones.
February 20, 2026
Reply from JN Money
Dear Valued Customer, Thank you for the positive feedback. We are pleased to know that you are enjoying the service we provide, we appreciate your business and look forward to serving you again soon.
Option to see password
It would be extremely useful to have the option to see you password when signing in to do a money transfer. Instead of making errors. It would make the process more easier
February 27, 2026
Reply from JN Money
Dear Valued Customer, Thanks for taking the time to share your feedback and suggestions for improvement. Your comments will be forwarded to our Online Team for review and appropriate action. We appreciate your continued support and thank you for helping us enhance our service experience.
Reply from JN Money
Dear Valued Customer, Thank you for the positive feedback. We are pleased to know that you are enjoying the service we provide, we appreciate your business and look forward to serving you again soon .
Sending money JN money APP is very user…
Sending money JN money APP is very user friendly and straightforward to use can't really fault it
February 19, 2026
Reply from JN Money
Dear Valued Customer, Thank you for the positive feedback. We are pleased to know that you are enjoying the service we provide, we appreciate your business and look forward to serving you again soon.
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