I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning! Lovely slippers, just had to order a size larger than usual as my normal... See more
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Sandals are very comfortable and easy to wear. Although I asked for express delivery Post Office delivery did not delivery until the next day........not Jo & Joe's fault but post office, cannot rely o... See more
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I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more
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Company details
Written by the company
At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.
Contact info
Bacup Road, BB4 7HB, Rossendale, United Kingdom
- 01706 231074
- info@joandjoecollection.com
- joandjoecollection.co.uk
4.6
Excellent
142 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered two pairs of shoes on the…
I ordered two pairs of shoes on the Tuesday afternoon and they had arrived by Wednesday lunchtime.
Shoes are a gorgeous fit and extremely good quality, that is always the case with this company.
Highly recommend.
April 30, 2026
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Reply from The Jo & Joe Collection
Thank you for your lovely review! We’re so pleased to hear your parcel arrived within 24 hours and that the fit was perfect. We really appreciate your support and hope you enjoy your purchase!
Excellent service
Excellent service: fast delivery, great communication. Sadly the size was wrong so I had to return the shoes.
April 27, 2026
Reply from The Jo & Joe Collection
Thank you for your kind words about our fast delivery and communication. We’re sorry to hear the shoes weren’t the right size, but we appreciate you giving us the chance to put things right with the return. We hope to welcome you back again soon and help you find the perfect fit next time!
Excellent company and shoes
April 28, 2026
Reply from The Jo & Joe Collection
Thank you so much for your kind words! We’re really pleased to hear you’re happy with both our service and your shoes. We truly appreciate your support and hope you enjoy wearing them!
Reply from The Jo & Joe Collection
Thank you for your kind feedback! We're so pleased to hear that you found the ordering process easy and delivery quick. We really appreciate you taking the time to share your experience, and we hope you enjoy your purchase!
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Very quick delivery
I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning!
Lovely slippers, just had to order a size larger than usual as my normal size was too small.
Excellent service, would definitely use again. Thank you
April 30, 2026
Unprompted review
Reply from The Jo & Joe Collection
Thank you so much for your kind review!
We’re delighted to hear that your Veronica touch fastening slippers arrived so quickly and that you’re pleased with them. It’s really helpful to know about the sizing too—your feedback will assist other customers when choosing their perfect fit.
We truly appreciate your lovely comments about our service and look forward to helping you again in the future.
Thanks again for your support!
I ordered sandals which were delivered…
I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their warehouse to establish whether there was another pair. She rang me straight back to confirm that another pair would be sent, and sent e mails confirming the arrangements. I also had an email from Karen too. Impressed with the organisation. Very impressed with their staff. Courteous, efficient, nothing too much trouble. Wouldn’t hesitate to recommend. Carol J
April 20, 2026
Unprompted review
Reply from The Jo & Joe Collection
Thank you so much for your wonderful review — we really appreciate you taking the time to share your experience.
We’re delighted to hear your order arrived quickly and that you loved the sandals. It’s especially great to know that Deborah and Karen were able to help resolve the sizing issue so efficiently, even with the system down — we’ll be sure to pass on your kind words to them.
Providing helpful, responsive service is something we take great pride in, so your feedback means a lot to the whole team.
Thank you again for your recommendation — we hope to see you again soon!
Great experience
Great experience. Shoes delivered within two days. Only reason for 4 stars and not 5 was a slight mark on the upper body of the pink trainer. Apart from that shoes were a lovely fit.
April 13, 2026
Reply from The Jo & Joe Collection
Thank you for your review — we’re really glad to hear your shoes arrived quickly and that you’re happy with the fit!
We’re sorry to hear about the mark on the pink trainer, that’s certainly not the standard we aim for. Please feel free to reach out to customer services info@joandjoecollection.co.uk where we can investigate further.
We really appreciate your feedback and hope to deliver a full 5-star experience next time!
Love this product
Love this product. Been buying the loafers for years. Good VFM and delivery very efficient.
April 9, 2026
Reply from The Jo & Joe Collection
Thank you for your continued support—we really appreciate you coming back to us over the years. It’s great to hear you’re happy with the loafers and that you’ve found them to be good value for money. We’re also pleased the delivery has met your expectations. Looking forward to serving you again soon!
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Nothing received from them and suspect…
Nothing received from them and suspect a scam site....
April 9, 2026
Reply from The Jo & Joe Collection
Hello, we have made contact you via email and await your reply. Many thanks. JO&JOE Collection.
Reply from The Jo & Joe Collection
Thank you so much for your kind feedback! We’re really glad to hear the product looks great and fits perfectly.
It also means a lot to know you had a positive experience with our customer service — we’ll be sure to pass this on to the team.
We truly appreciate your support and hope to see you again soon!
Speedy delivery and order as requested
April 14, 2026
Reply from The Jo & Joe Collection
Thank you for your feedback! Glad to hear the delivery was quick and everything was just as requested.
Reply from The Jo & Joe Collection
Thank you for your kind review! Glad everything went smoothly and that you were happy with the communication.
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Reply from The Jo & Joe Collection
Thank you so much for your feedback! We're really pleased to hear you found the ordering process easy and delivery quick. We truly appreciate your support and hope you love your purchase.
Very pleased with quality & price of…
Very pleased with quality & price of sandals. Easy to place the order and delivery service kept me informed of date & expected time when parcel would arrive. I was also given the option to choose safe place to leave the item if not at home.
April 10, 2026
Reply from The Jo & Joe Collection
Thank you so much for your lovely feedback! We’re delighted to hear that you’re pleased with the quality and value of your sandals.
It’s great to know that you found the ordering process easy and that our delivery service kept you well informed. We’re especially glad the safe place option was helpful for you—convenience is really important to us.
We truly appreciate your support and hope to see you again soon!
Excellent service and quality of…
Excellent service and quality of products thank you. Delivery Service also good.
April 13, 2026
Reply from The Jo & Joe Collection
Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with both the quality of our products and the service you received.
It’s also great to know that our delivery service met your expectations. We really appreciate you taking the time to share your experience.
We look forward to serving you again soon!
Kind regards,
JO&JOE
Easy to order
Easy to order. Good delivery service.
Bought this style of jo and joe shoes from a retail outlet, and love them, very stylish and very comfy.
April 13, 2026
Reply from The Jo & Joe Collection
Thank you so much for your kind review! We’re really pleased to hear that you found the ordering process easy and our delivery service reliable.
It’s great to know you already loved the Jo & Joe shoes and that they continue to impress with their style and comfort—that’s exactly what we aim for.
We truly appreciate your support and hope you enjoy wearing them!
Kind regards,
JO&JOE
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Reply from The Jo & Joe Collection
Good afternoon,
Thank you for taking the time to leave a review. We truly value customer feedback and were delighted to hear that you are happy with your purchase.
We appreciate your support and thank you for your custom.
Reply from The Jo & Joe Collection
Thank you for your review, we appreciate your feedback. We are really pleased to hear your found your purchase a good fit and value for money. We strive to provide a good service to our customers and are pleased you had a great experience purchasing from JO&JOE.
flimsy trip hazard
comfortable at first but don’t wear very well, i’ve had them for 8 months they’re very worn out and flimsy, they do not provide support for your feet and become a trip hazard. I wouldn’t recommend, my sister has some similar looking ones from a different brand which seem better quality and have lasted longer.
April 9, 2026
Unprompted review
Reply from The Jo & Joe Collection
Hi there, thank you for your feedback — we’re really sorry to hear about your experience.
This isn’t the level of quality we aim to provide, so we’d really like to look into this further for you. Could you please email your purchase details to info@joandjoecollection.co.uk? Our team will review this and investigate the issue with the product quality.
We appreciate you bringing this to our attention and hope to resolve this for you as soon as possible.
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