I was after a particular cable and found Joe Audio had one in their clearance section and a very advantageous price. I purchased late evening and the cable came to me with two days, well packaged.
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Review summary
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Overall a good experience. Ordered 2 pairs by mistake and Mindy ( customer service ) cancelled and informed PayPal too. Product came within the 5 days. Very happy.
Excellent service and prompt delivery of item. Ordered 1, received 2, waiting on email response on what to do.
Great communication with Mindy and a swift delivery !! An excellent service with a no quibble upgrade because the ordered item was unavailable.
Company details
Contact info
Block A, 105 Eade Road, N4 1TJ, London, United Kingdom
- 020 8066 1611
- sales@joeaudio.co.uk
- joeaudio.co.uk
4.2
Great
647 reviews
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Hasn’t replied to negative reviews
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Fast delivery
Wow! Super fast delivery and fantastic price. Really happy with my first purchase for here and will definitely buy again.
January 30, 2024
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Good price and service.
January 30, 2024
very good would use them again
January 18, 2024
Amazingly quick service
January 28, 2024
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Good Company
Good Company.
I would definitely use then again.
Those Grado headphones are brilliant for the price.
I would definitely recommend this company to the general public
January 26, 2024
Quality Product and fast delivery
The item I ordered was promptly despatched and of high quality. I was kept informed of progress from despatch to delivery.
A great find.
January 26, 2024
Brilliant price and service
Wasn’t easy to get through on the phone so I left an email and the owner rang me shortly afterwards. I asked him about HDMI cables and was able to negotiate a great deal for two Chord cables.
Better still, they were delivered the next day for free, so very happy with that.
January 26, 2024
Top quality product
Top quality product, constant communication. Extremely quick delivery
January 25, 2024
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Great experience
Great experience. Website set out well and easy to use. Loyalty points is fun and a brilliant way to get discounts and save money. I purchased the Ortofon 2m blue pre mounted cartridge and couldn't be more happy with the purchase. Fast shipping as well.
January 24, 2024
The lead I bought is one foot long too…
The lead I bought is one foot long too short for my needs
So i think i have been conned
A metre is what i Wanted it was a dear lead I could have got a lot cheaper that would have done the job
January 22, 2024
speedy service at great prices
Thank You Joe Audio! ordered two cables at very competetive price which arrived a couple of days later, very good service.
January 20, 2024
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The worst customer support I have ever…
The worst customer support I have ever received
January 22, 2024
Reply from JoeAudio.co.uk
Thank you for your feedback on Trustpilot and also for your explanation on our call to understand where we need to improve within our customer service team, we are taking the necessary steps to improve our services, and would like to to serve you again soon.
KInd regards
Joe
Ordered an Ortofon cartridge online…
Ordered an Ortofon cartridge online from Joe Audio. Still had received nothing three weeks later. The package was tracked but just said pending on the app. Tried to contact someone at Joe Audio to chase it up via email with no response whatsoever. Made several phone calls. After a few attempts someone did eventually call me back to explain the package was being held due to a surcharge fee needed to be paid because under payment for postage. They paid this and I received it a few days later.
The cartridge is great.
Just a shame their customer service wasn’t a little more proactive.
January 7, 2024
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Personable service
Personable, responsive service, Joe genuinely cares about his customers.
January 10, 2024
What a great first experience
What a great first experience. The website is easy to use and nicely laid out. Shipping was extremely fast and the points system is a brilliant idea. Will definitely be buying from here again.
January 24, 2024
Unprompted review
Super Joe :)
Very nice service. I ordered the wrong item, and it was changed without any stress and extra payments. Really recommend this store. Joe called me asking for all my concerns on my order. That's mean the clients are important for him, what we all look this days :) .
Definitely this will be the store I will need something related to audio system.
Thank you, Joe.
January 6, 2024
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