JOE & THE JUICE Reviews 

5,948
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,295 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and courteous, making interactions pleasant. Many people also highlight the exceptional customer service, noting quick, proactive, and professional support from team members who resolve issues efficiently. Consumers frequently enjoy the delicious and fresh food, including a variety of sandwiches, juices, and coffee, often prepared with quality ingredients. However, some customers also noted concerns regarding service speed, experiencing long wait times for orders. A few other people also felt that some beverages were not cold enough or that extra ingredients were wasted due to container size. Additionally, a minority of people were dissatisfied with staff interactions, describing some employees as rude or unhelpful, and suggesting a need for improved training.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, friendliness, and... See more

Product

Reviewers highlight ambiguous aspects of product, with many praising the fresh sandwiches, juices, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the fresh ingredients,... See more

Service

Consumers find service to be ambiguous, with some reviewers reporting positive experiences, praising quick... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi! I recently visited Joe & the Juice in Winter Park, Florida and want to provide some feedback. I visited for the first time and had a good experience with the food and service. The food and dri... See more

Company replied

Rated 4 out of 5 stars

Good and expedient service and friendly staff at Joe and Juice in City 2. Always fresh made sandwiches and well-made coffee. The background music is always at a moderate level thus being able to have... See more

Company replied

Rated 5 out of 5 stars

Vee never gave up. I misplaced my receipt and needed it for my expense report. I gave Vee the wrong amount by accident but she replied and asked me to check my details. The way she responded was en... See more

Company replied

Rated 5 out of 5 stars

Really friendly staff in Greenwich who are always happy to give my dog some water when it's hot, he's even been offered a piece of chicken so he now likes to drag me inside! I usually order ahead on t... See more

Company replied


Company details

  1. Juice Shop
  2. Coffee Store
  3. Health Food Restaurant
  4. Take Away Service
  5. Vegan Restaurant

Written by the company

JOE & THE JUICE is a Danish food & beverage company founded in central Copenhagen in 2002 by Kaspar Basse. Using high-quality, natural, and organic ingredients, JOE & THE JUICE offers freshly prepared juices, shakes, coffee, and sandwiches. By also leveraging its strong tech processes, which includes a commitment to internal IT development, JOE & THE JUICE has been able to develop a strong global presence with more than 300 stores in 16 countries. The company has a growing presence in Europe, Asia and is expanding heavily in the US market.

JOE & THE JUICE - Coffee, Juice and Much More

Written by the company

A juicer is not a machine!
We strive to provide all guests with a personal and inclusive experience. Good vibes and nutritious products are at the core of our brand ethos. A healthy lifestyle does not have to be boring or trivial!

Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

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4.1

All reviews

(5,948)

1,909 reviews in the last 12 months

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Rated 5 out of 5 stars

I always have very good experiences

I always have very good experiences and when it’s not the best they always fix it so I totally recommended a visit to everyone .
My fav products are the sandwich joe spicy ceaser and the muscle up smoothie

June 21, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Thanks for your feedback! 💛 If you feel like it tell us what you loved most at JOE & THE JUICE!

Rated 5 out of 5 stars

I ordered a drink twice by accident…

I ordered a drink twice by accident because of an issue with the wifi and I sent an email to the customer service. It took them just a few hours to answer, fix it and make me a refund. Thanks a lot

June 23, 2026
Unprompted review
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Reply from JOE & THE JUICE

Amazing thank you for your review! 🔥 The team at JOE & THE JUICE really appreciates it.

Rated 1 out of 5 stars

Was 1 of 2 customers and still took 10…

Was 1 of 2 customers and still took 10 minutes. The other customer was also fed up. I was staying in buy still got a paper cup. Hardly any chairs to sit. Paying top price for a very poor service. Won't be visiting again.

June 23, 2026
Unprompted review
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Reply from JOE & THE JUICE

We're sorry your experience didn't go as expected. Please get in touch at care@joejuice.com so we can help. Please mention your review reference Ahgs11 in your message so we can locate it easily. Thanks in advance !

Rated 5 out of 5 stars

Antonio is great

Antonio is great! Asset to your company

June 23, 2026
Unprompted review
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Reply from JOE & THE JUICE

Thanks for your message! ⭐️ We'd love to hear what you enjoyed most at JOE & THE JUICE!

Rated 1 out of 5 stars

Completely ignored for ages

Completely ignored for ages. Miserable staff barely audible just about grunting.

Shame, used to be a good place.

June 22, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Sorry your visit didn't go the way it should have. Please email care@joejuice.com so we can help. If you contact us, please make sure to include the reference 0acjcn for this review. Thanks !

Rated 5 out of 5 stars

I had a disappointing experience at one…

I had a disappointing experience at one of the stores, as both the product quality and customer service fell below expectations. However, I was pleasantly surprised by how seriously Customer Care took my feedback. They responded promptly, showed genuine understanding and took steps to address the issue with the store. Great customer support can make all the difference, and I truly appreciate their professionalism.

June 19, 2026
Unprompted review
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Reply from JOE & THE JUICE

Thanks for your feedback! 💛 If you feel like it tell us what you loved most at JOE & THE JUICE!

Rated 5 out of 5 stars

Customer service

Really fast customer service, when i got some problem with an order. Got a new item card wich i can use for the next purchase.

June 22, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Thanks for sharing your experience with us! 😊 We're glad you enjoyed JOE & THE JUICE. Thank you for coming!

Rated 4 out of 5 stars

Overall

Overall, very good juices and toast. High-quality ingredients. The only thing that could be criticized is often the lemon juice, which is different from the recipes. Sometimes the toast is burnt.

April 10, 2026
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Thanks a lot for your feedback! 🙏 Thank you for visiting JOE & THE JUICE!

Rated 5 out of 5 stars

Great 👍 experience

Great 👍 experience

June 20, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Big thanks for your review! 🙌 Your support means a lot to the whole JOE & THE JUICE team.

Rated 5 out of 5 stars

The taste of the smoothies and…

The taste of the smoothies and sandwiches are too good.

June 19, 2026
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Thanks for your message! ⭐️ We'd love to hear what you enjoyed most at JOE & THE JUICE!

Rated 5 out of 5 stars

This is re the 17th st store in Costa…

This is re the 17th st store in Costa Mesa, ca. The mgr Kailey (sp) is amazing! She let me know about the app. Love the app! So beneficial! The entire crew at this store has such good vibes! Good energy! Zimmie was so helpful! Adorable! The entire staff is amazing! Thanks to Kailey (sp) I am there daily! She made me a fan! And it all started out with a sample of the Power Shake! The entire crew is amazing!!

June 18, 2026
JOE & THE JUICE logo

Reply from JOE & THE JUICE

So happy you stopped by JOE & THE JUICE! ✨ Thank you for coming!

Rated 5 out of 5 stars

Nat was really helpful and fixed my…

Nat was really helpful and fixed my issued with the app immediately! Thank you

June 19, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Thanks for your message! ⭐️ We'd love to hear what you enjoyed most at JOE & THE JUICE!

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