John Doe Carpets and Furniture Ltd Reviews 

Scott and Simon were extremely professional and friendly. They had my stressless chair set up really quickly. It was a pleasure to deal with such polite young men. Thank you.

We honestly can't recommend John Doe of Diss highly enough.

From the moment you walk in, it's a gorgeous store with so much to look at. It's spacious, spotless, well laid out and has a large area dedicated to discounted products, making it easy to browse without feeling overwhelmed.

What really stood out to us, though, was the staff. Every single member of the team we dealt with – from reception, sales assistants on the shop floor, cafe staff and the workmen – were an absolute pleasure. Whether we spoke to them over the phone with questions or face to face, everyone was friendly, approachable, knowledgeable and genuinely happy to help. There was never any pressure to buy; we were able to take our time looking around, and staff were always nearby to answer questions when we needed them.

We originally went in to look at carpets and ended up leaving with an appointment for a home measure, a new office chair and an absolutely delicious lunch from the in-store café, Angela's - the goat's cheese panini is to die for! ... In fact, we've since driven the 45 minutes back several times just for brunch because it's that good!

The flooring department has an incredible range of carpets and flooring to choose from. Being able to take large samples to take home made such a difference, especially for someone as indecisive as me! Seeing them in our own home and in different lighting really helped us make the right decision.

A special mention also goes to the flooring team (sorry I haven't got your names!), Danny, who carried out the home measure, and to Simon E. and Prez, who fitted our carpets. They were all fantastic – professional, friendly, punctual and clearly took pride in their work. The fitting was completed to a really high standard, and we're absolutely delighted with the finished result.

Overall, excellent customer service from start to finish, fantastic products, a brilliant café and a team that genuinely seems to enjoy what they do. We couldn't be happier with our carpets and can't wait to enjoy them in our new home. We'd happily recommend John Doe - they make you feel like a valued customer rather than just another sale. Thanks all!

Excellent service. Friendly, courteous and helpful staff. Simon, Scott and Lucas were thoughtful, removing their shoes to protect carpets, put the furniture where asked and showed great care in moving it in. Cheerful to boot. A great advertisement for John Doe.

Simon, Scott and Lucas were super efficient and professional. Everything in its place and took all the packaging away. Another great experience with John Does

Simon and Scott absolutely so helpful today. Wonderful all round experience from John Doe from start to finish.
Thank you

Stuart was very helpful and polite and helped us with our purchase
The cafe Angela’s is also a nice place to visit while in the store for a loverly meal or just a coffee.

Excellent delivery from Simon and Scott.
They phoned ahead to advise their arrival time and were very careful and considerate when bringing the corner settee suite into the house. Assembled and removed all packaging and positioned settee exactly where we wanted it. Great service from a great team.

I purchased a unit from John Doe.
The gentleman serving was very polite.
Our delivery men Scott and Simon this morning were very polite and helpful.
They called me prior the delivery explaining their arrival time.
They carried the unit in for me and placed it into position.
I will highly recommend.😀

Really helpful and friendly staff
Well laid out store

The John Doe team were excellent from start to finish from a very knowledgeable Simon in the Flooring department who spent a long time with us to get the right carpet for our needs to Damon in the office who kept us informed about our order to James and Freddie who fitted the carpet with great professionalism. Will definitely recommend to our friends and family. It’s so nice to have a real family firm to deal with in these days of multi national companies.

Scot and Simon were in and out in 10 minutes, brilliant service

The shop is beautiful. The staff are extremely helpful and are always jolly and accommodating, patient too as I never feel rushed into making a purchase, especially as it takes me several visits to make a decision.

Salesman was knowledgeable but not "pushy". Made the choice of product entirely ours. A nice experience.

Disappointed that I was told the delivery time for the mattress would be about a week and when I called after a week, it's still two weeks away. I was told if they don't have many things to deliver to the Diss store they just wait until there is more. I bought a sofa that is probably still sat on the shop floor, to be delivered at the same time. If they had been honest and said the mattress would be three weeks I wouldn't have bought it - which is exactly why they weren't honest. So I'm still waiting... No offer of the sofa being delivered while we wait. I wouldn't shop here again

Delivery was on time. Simon and Scott were polite, worked very quickly and check as all the chairs over. All rubbish was taken away.
Definitely recommend John Doe as a company to anyone

Kept informed on delivery date and time.
Simon & Scott phoned me before they arrived to tell me they were on their way.
Unloaded everything, then set to work putting the beds together.
There was a problem with a mattress being slightly too deep for the trundle bed. But immediately got on the phone to store, reassured me it would be sorted. They removed all packaging. Highly recommend bothe delivery men and John Doe for excellent customer service.

Great service, very good customer care,

Delivery today of our king-size bed by Simon and Scott of John Doe’s. Very friendly pair, very efficient and bed completely assembled within half an hour of the guys getting here.
Great job. Cheers

Prompt, friendly, efficient

All round customer care Susan Simon and Scott could not fault service received in any way Definitely will be back for future purchase. John Bartholomew