Ordered from John Henric on the 9th Feb and the overall purchasing process was great, having received them by the 13th Feb. HOWEVER, I am very very disappointed with their returns process. I returned... See more
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BE ADVISED BEFORE YOU BUY FROM JOHN HENRIC. If you buy an item and it is not suitable you will not be able to return it easily. I couldn't use their portal as i didn't have the tracking and order numb... See more
Company replied
I live in Sweden, after reading the reviews I got scared I wouldn’t receive my order since it had been 6 business days and there was no update in tracking, however it came to my door on day 7. Quality... See more
Company replied
Really awful way to treat your customers. Bought a blue polo, really nice fit. However after one wash, despite following the instructions on the label, it had shrunk from a medium to an extra small at... See more
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Company details
Written by the company
John Henric - Välkommen till vår värld av accessoarer och kläder för män.
Contact info
Hyllie Boulevard 40, 215 35, Malmö, Sweden
- customercare@johnhenric.com
- johnhenric.com
2.2
Poor
1K reviews
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am writing to express my deep…
I am writing to express my deep frustration with your delivery service via UPS. I placed an order for a white tuxedo shirt over a week in advance, expecting it to arrive on time. However, the delivery has been delayed by more than three days.
I have a wedding tomorrow and, due to this unacceptable delay, I will not have the appropriate attire for the event. This situation has severely impacted my trust in your company. I sincerely hope you address this issue moving forward, as it is causing serious damage to your brand reputation.
I feel compelled to share my negative experience with both UPS and your company through reviews, in hopes of preventing others from facing the same issues.com
September 20, 2024
Unprompted review
Reply from John Henric
Hi Henry,
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience caused by the delay in your delivery. We completely understand how important timely service is, especially when it involves such an important event as a wedding.
Unfortunately, UPS has been experiencing severe delays recently, and we are working closely with them to address these issues. However, we understand that this does not resolve the impact it has had on your plans, and for that, we are truly sorry.
Best regards,
John Henric Team
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Damaged Item and discriminatory Returns process
Awful company. Item arrived damaged, and they think it fair to ask a disabled and currently socially isolated person who does not own a printer to travel around the county looking to borrow one in order to print their shipping label.
Zero flexibility delivered through "have a great day!" messaging. I should have read the reviews of this company before purchasing.
August 14, 2024
Unprompted review
Reply from John Henric
Dear Jess,
Thank you for your feedback. We're very sorry to hear about your experience. We strive to provide the best possible service to all our customers, and we apologize if we fell short in your case. We understand the frustration caused by the damaged item and the difficulty with the return process.
We recognize that our standard return process may not be convenient for everyone as a return label must be printed to send the item back in return.
Regards,
John Henric Team
I ordered described-as-silk suspenders…
I ordered described-as-silk suspenders and they were $90 Canadian. Then I had to pay $28.47 in import duties from UPS. When I opened the package the suspenders were cheap woven elastic. Very shady.
August 13, 2024
Unprompted review
Reply from John Henric
Dear Marlon.
Thank you for your feedback. We’re sorry to hear that the suspenders did not meet your expectations. The suspenders you ordered are made from high-quality materials, including elastic for durability, but we understand that they may not have matched your expectations for silk. We strive for transparency in our product descriptions.
Regarding the import duties, those are unfortunately outside of our control and depend on the regulations in the destination country. We have information regarding the possible customs and VAT fees that may occur both at our website and also in check-out.
If you’re unsatisfied with your purchase, please reach out to our customer service team, and we’ll do our best to assist you further.
Regards,
John Henric Team
AVOID AVOID AVOID
Faulty item received and "customer service" then made a mistake in how they planned to handle the refund. They then refused to accept my faulty item instead advising me to donate it to a charity shop with me £70 out of pocket.
Avoid this company if you want to be able to get your money back
July 23, 2024
Unprompted review
Reply from John Henric
Hi Tom,
Thank you for your review, and I'm sorry to hear about your experience. We take all feedback seriously and aim to handle every situation with care.
After reviewing your case, I can confirm that it was processed according to our guidelines. However, I understand that the outcome wasn’t what you were hoping for, and I apologize if our communication left you feeling dissatisfied.
Regards,
John Henric Team.
Really awful way to treat your…
Really awful way to treat your customers. Bought a blue polo, really nice fit. However after one wash, despite following the instructions on the label, it had shrunk from a medium to an extra small at best. Totally unusable. Customer service response was that this was outside their policy despite admitting that shrinking the shirt was hard to avoid. Why sell clothing that is so delicate it can only be used once?! £65 down the drain and no offer of a refund, voucher or replacement
July 12, 2024
Unprompted review
Reply from John Henric
Hi Tom,
Thank you for sharing your feedback, and I'm sorry to hear about your experience with the polo shirt.
If you have any other questions or need further assistance, please don't hesitate to reach out to our customer service team again.
Regards,
John Henric Team
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Terrible
Terrible.
Shirt came with a hole on it so I returned.
Still haven’t received my money back after almost 2 weeks now.
June 29, 2024
Unprompted review
Reply from John Henric
Hi Gabriel,
I'm really sorry to hear about your experience. This is certainly not the standard we aim to provide.
If you experience troubles with your order, we recommend that you contact our customer service team at customercare@johnhenric.com for further assistance in resolving the issue.
Regards,
John Henric Team
Not helpful at all
Ordered item wasn’t delivered, contacted then no help provided
June 24, 2024
Unprompted review
Reply from John Henric
Hi Danny,
Thank you for leaving a review!
I’m sorry to hear about the trouble with your order.
Could you please contact our customer service team with your order number and any other details you might have? They'll look into this right away and do their best to resolve the issue for you.
Regards,
John Henric Team
WATCH OUT FOR THIS COMPANY !!!
WATCH OUT FOR THIS COMPANY !!!
On there website they state that they will refund in "7-10 working days". In reality I am still waiting for 1+ MONTH
June 18, 2024
Unprompted review
Reply from John Henric
Dear Joeri,
Thank you for leaving a review at our site.
We can see that our customer service have been in contact with you and refunded you for the return. If you have any further questions or concerns, please don't hesitate to reach back out to them.
Regards,
John Henric Team
Awful quality
Awful quality. No wonder - made in China. What a joke this brand is. My advise is to stay away from this.
April 3, 2024
Unprompted review
Reply from John Henric
Dear Otto,
Thank you for leaving feedback to us.
We are sorry if you have experienced troubles with your order.
If you have questions or are in need of any help, please contact customercare@johnhenric.com
Regards,
John Henric Team
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Not Worth The Hassle
I ordered a men’s leather and gold Dresden bracelet from John Henric. There is no mention on the website that you are actually ordering from Sweden. Which is not a problem in itself as delivery was very smooth. BUT, it is nigh on impossible to return an item. The bracelet is no way the 20cms advertised. It is more like 18.5/19cms which is too small for my wrist. To return it I am compelled to use UPS and print out a total of 4 pages of A4 (returns label and invoices). Then I am required to arrange for UPS to collect it from me (not an easy process as the UPS website does not allow you to simply enter the tracking number of the returns label) or make a journey to drop the package into a UPS collection point. And I am charged for the privilege of retuning an item which is misrepresented! Frankly it’s not worth the hassle and the bracelet is already up on eBay to sell on. I will definitely not be purchasing from John Henric again.
June 7, 2024
Unprompted review
Reply from John Henric
Hello Steve,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with your recent purchase and return process.
Firstly, we are sorry to hear that the bracelet did not meet your expectations regarding size. We strive to ensure all product descriptions are accurate and will review the measurements listed for the Dresden bracelet to prevent any future discrepancies.
Regarding the return process, we understand your frustration with the requirements and the associated costs. Our intention is to make returns as seamless as possible, and we regret that this was not your experience. We will certainly take your feedback into consideration as we work to improve our return procedures, including providing clearer instructions and exploring more convenient return options.
We value your feedback and hope to have the opportunity to serve you better in the future.
Regards,
John Henric Team
Fit of Soho chino completely changed
Fit of Soho chino has been completely changed (writing May 2024). I've got two pairs with a perfect slim fit purchased in 2022. I bought another pair and they now have a relaxed fit in the thigh and leg. The ankle opening is now nearly 2cm larger and this carries up the entire leg to the crotch. There is no warning of this on the website and the size table with measurements hasn't been updated to reflect the change.
Not only a complete waste of my time but also very disappointing that I have to hunt again for a decent slimmer fitting chino! Most high street chinos have large waists and skinny legs or a tiny seat and excessively skinny legs.
June 3, 2024
Unprompted review
Reply from John Henric
Dear Stephen,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by the recent changes to the fit of our Soho chinos. We understand how important a consistent fit is, especially when you have found a style that works perfectly for you.
Our design team occasionally updates our products to improve comfort and fit based on customer feedback and new trends. We appreciate your feedback on this matter and will work to ensure better transparency in the future.
We regret that the new fit did not meet your expectations.
Regards,
John Henric Team
After one delicate machine wash sever…
After one delicate machine wash sever blue straints appeared on the surface of my woolen sleeve.
The support manager responded within one day saying that this case is outside their policy for an approved complaint as they cannot refer to a production fault as the stains appeared after the garment was machine washed.
Be aware. These crappy clothes are only meant to be worn once, so throw them in the trash as soon as they are worn out.
May 26, 2024
Unprompted review
Reply from John Henric
Dear Customer,
Thank you for taking the time to share your feedback. We're very sorry to hear about the issues you've experienced with your woolen sleeve and the subsequent dissatisfaction with our customer service.
Our aim is to provide high-quality products and excellent customer support, and we regret that we fell short in your case. Regarding the stains on your woolen sleeve, wool is a delicate fabric that requires specific care, and machine washing can sometimes lead to unexpected results. We understand your frustration and apologize for any inconvenience this has caused.
Regards,
John Henric Team
Unexpected Return Cost of 13€ !!!
I had a very disappointing experience with John Henric and want to warn other customers.
I bought a pair of pants that did not fit me well. When I returned them, I found out that in addition to the return shipping cost of €7, John Henric also charged me an additional fee of €6. This means I had to pay €13 just to return an ill-fitting product.
I find it absolutely unacceptable that customers have to bear such high costs for a return. This practice is outrageous and completely unfriendly to customers.
I will definitely never shop at John Henric again and advise everyone else to avoid this store as well. There are many other stores that offer better customer service and do not charge such fees.
May 25, 2024
Unprompted review
Reply from John Henric
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent return.
We understand your concerns regarding the unexpected return cost. To clarify, the total return cost includes both the return shipping fee and the original shipping fee which was added to your order due to it not being eligible of free delivery. .
We are genuinely sorry to hear that this experience has impacted your perception of our brand. If there is anything we can do to assist you further or if you have any other concerns, please do not hesitate to reach out to us directly.
Regards,
John Henric Team
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Yet another Chinese dropshipping…
Yet another Chinese dropshipping company, same shirts as on AliExpress etc, saw that they go for $7 including shipping LOL
Mine shirt lasted 2 full weeks✌️
Stay away and do not buy from here or from Instagram ads
May 19, 2024
Unprompted review
Reply from John Henric
Dear Alex,
Thank you for taking the time to share your feedback. We are sorry to hear that you had a negative experience with your recent purchase.
At John Henric, we take great pride in the quality and design of our products. Our items are crafted with care and attention to detail, and we work closely with our suppliers to ensure high standards are maintained. We are not a dropshipping company, and our products are not sourced from AliExpress or similar platforms.
We are concerned to hear about the issue with your shirt and would like to investigate this matter further. Please contact our customer service team with your order details so we can address your concerns and provide an appropriate solution.
Regards,
John Henric Team
Awful Product Fabrication + Customer Support
I purchased one of their cotton-silk t-shirts (a $70 t-shirt, mind you) and after four wears and flat dries, a sizable hole developed in the fabric. I contacted them to let them know what happened; they said there was no way it could be a fabrication issue, couldn’t provide an exchange/refund, and instead offered me a 20% off coupon (which you can easily get by opting into their e-mail newsletter).
My favorite part? “While our initial offer of a 20% discount was meant to express our goodwill, we understand that it may not fully address your expectations.” Hilarious customer retention strategy on her part, honestly.
No staple item should ever have quality issues this early in its life cycle. They made it seem like it was somehow my fault, and cared more about shutting me up than actually keeping a customer who loves their brand otherwise. I wish I would’ve seen these reviews earlier, especially from those who also had holes develop in the clothes.
May 16, 2024
Unprompted review
Reply from John Henric
Dear Royce,
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with your cotton-silk t-shirt and the disappointment you felt with our customer service response.
Quality is of utmost importance to us, and we are genuinely sorry to hear that the t-shirt did not meet your expectations.
We appreciate your feedback regarding the initial response and the offered discount. Our intention was to provide a gesture of goodwill since your claim was not approved originally, but we understand that this did not adequately address your concerns. We are committed to improving our products and services and will take your feedback seriously.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our brand.
Regards,
John Henric Team
Charges additional handling fees for returns…
In addition to the return costs, the company charges processing fees (approx. €7) for returns, which is not permitted under European law (Directive 2011/83/EU).
May 1, 2024
Unprompted review
Reply from John Henric
Dear Samantha/Markus,
Thank you for sharing your experience.
We are sorry that you weren't satisfied with the response and outcome of your errand. While our support agent has explained the costs for your order thoroughly, we can only refer to the emails sent with all the necessary information. And we ensure you that all of our policies and guidelines are in line with the law, as explained earlier.
Regards,
John Henric Team.
I have ordered 3 pair of Chinos and one…
I have ordered 3 pair of Chinos and one blazer. Good quality for the money, modern look, actual measure, fit great, no need to return anything. Quick delivery and good contact with support, I will definitely come back unless something go totally wrong after first wash/cleaning.
April 13, 2024
Unprompted review
Reply from John Henric
Dear Mladen,
Thank you for leaving a nice review.
We are so glad that you enjoy our products and that you liked it. We are so grateful that you took your time and left the review and will forward this feedback to the right department.
Regards,
John Henric Team
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Don't even give them your contact info!
Shopped there a while ago. I still recieve all their damn junk mail, both texts and email. Had to resort to reporting them as spam because their unsubscribe doesn't do anything. On texts I guess I be getting that for the rest of my damn life.
Never shopping there again in my life.
May 5, 2024
Unprompted review
Reply from John Henric
Dear Lasse,
Thank you for taking the time and share your feedback.
We are very sorry that the unsubscribing haven't been successful. Our customer service team would love to help you unsubscribe. Feel free to contact them at customercare@johnhenric.com, and they will assist you further with this.
Regards,
John Henric Team
No products, useless support and customer care
I do not recommend. 1 week without information about the status of the package (tracking code showing the same status - package not taken by ups). After that I contacted support. They told me to wait and contact them after 5 days if product won't be delivered (pushing responsibility to the client). At least I had initialized a refund.
April 15, 2024
Unprompted review
Reply from John Henric
Hi Sebastian,
Thank you for taking the time and leaving us a review.
I've taken a closer look at your case and can see that you have a on going investigation and errand with one of our employees.
We are sorry that this has happened and will continue to assist you the best we can.
Regards,
Sebastian.
Ordered the men's underwear
Ordered the men's underwear, all have holes in, especially the blue ones which had holes in after one wear. Poor quality.
March 9, 2024
Unprompted review
Reply from John Henric
Dear customer,
Thank you for taking the time to leave us feedback.
We are very sorry to hear about the circumstances and would love for you to contact our customercare@johnhenric.com
We'd be happy to help you with this situation.
Regards,
John Henric Team
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