Returned the bags for a refund as ordered plain and arrived with their logo embossed on the front and looked tacky. Their website states a refund within 7 working days but still waiting despite provi... See more
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The initial website etc is lovely, randomly stumbled onto this website while looking for a new everyday black bag. Ordered a personalised one almost a week ago and have not have any delivery info.... See more
Company replied
Timely delivery. Beautifully packaged. Bag bought for holiday to contain a bottle of water, passport, phone, hotel key etc more elegant than a backpack using the canvas/nylon crossbody strap. It's... See more
Just bought my second JLR bag, a slightly bigger one this time. Absolutely love it and still able to use cross body as it comes with a detachable long leather look strap. The embellishments..,,tassel... See more
Company replied
3.2
Average
812 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Have loved my purchases from JLR and…
Have loved my purchases from JLR and the customer service has been brilliant!
August 13, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you so much! It’s great to hear our customer service has met your expectations. We appreciate your support and look forward to serving you again! x
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Ordered 19/7 nothing received yet since…
Ordered 19/7 nothing received yet since confirmation. Emailed no response! Heard nothing since confirmation of order hence 1 star review. Thinking Ive been scammed.
July 19, 2024
Unprompted review
Reply from Johnny Loves Rosie
Hi Clare,
I sincerely apologise for the delay and any frustration this has caused. It looks like we may not have received your previous email, and I’m sorry for any confusion. Could you please resend your email to hello@jlr-london.com?
I want to assure you that we are here to help and will do our best to resolve this as quickly as possible.
Thank you for your patience, and I look forward to hearing from you soon. x
I love my first ever personalised…
I love my first ever personalised crossbody bag. It's a gorgeous colour, a suitable size for having to only carry essentials for once, & it arrived in good time. I'll definitely be using them again.
August 1, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you so much for your lovely review Selin! As a small business, your support means the world to us, and we’re so happy to have you as a customer. x
Nice little bag
Nice little bag. However online it said it came with a dust bag , but that was not in the package. I have emailed twice but had no response back. Slightly disappointed.
July 27, 2024
Unprompted review
Reply from Johnny Loves Rosie
Hi Dawn,
Thank you for your feedback, and I’m sorry to hear that the dust bag was missing from your order. I also apologise for the lack of response to your previous emails—we definitely want to make this right for you.
Could you please resend your email to hello@jlr-london.com? We’ll be sure to assist you promptly.
Thank you for your understanding, and we look forward to resolving this for you. x
I recently made my second purchase from…
I recently made my second purchase from JLR, and I couldn’t be happier! Their bags are so cute and functional and every time I carry one of their purses (all the time.....), I receive numerous compliments. Their customer service is always very responsive whenever I reach out with questions or concerns. I highly recommend JLR to anyone looking for stylish and practical bags at a great pricepoint.
August 1, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you so much for your kind words and continued support! We're delighted to hear that you're loving your JLR bags and that they're earning you compliments x
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Quite a tricky one to review
Quite a tricky one to review, as a
First time customer I was so excited to receive my bag however when it arrived it was scuffed and marked. I immediately contacted customer service but the response time was long. When I finally did receive an email from Meg in customer service she was great and rectified my issue promptly. So possibly Meg is the 4 star!
August 1, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you for your review and feedback. We apologise for the delay in our response; your initial email was sent to an old address. We're glad Meg was able to resolve the issue promptly once we received your message.
We appreciate your patience and understanding. x
Great selection of items
Great selection of items. Beautifully designed and exceptional customer service! Have been a customer for several years.
August 1, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you for your wonderful review! We're happy to hear that you enjoy our product. Your continued support and kind words about our customer service mean a lot to us. x
Great customer service
I ordered two bags, a Carrie crossbody bag and a Chelsea maxi Crossbody bag both of which arrived promptly and were exactly as described in terms of size and colour . Unfortunately the tag with my initials on it for the Chelsea bag was missing so I contacted Customer Service to query this. Within hours Meg got in touch, apologised for the omission and explained what had happened ie the tag had been produced but just missed out at the packing stage. She confirmed she was posting it to me immediately and it arrived safely the following day. For me the test of a Company is how they interact and respond to their customers if there is an issue. In this case JLR and Meg were exemplary and I was very impressed with how I was dealt with and would give me total confidence in buying further beautiful bags
July 29, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you so much for your wonderful review Linda! As a small business, we genuinely appreciate your kind words and support. We're so pleased to hear that both the Carrie and Chelsea Maxi crossbody bags met your expectations.
We're glad Meg could promptly resolve the missing personalised tag. Your understanding and positive feedback regarding our customer service mean a lot to us.
Our goal is always to provide exemplary service, and your review reassures us that we're on the right track. We look forward to serving you again and helping you find more beautiful bags in the future. x
What a bargain
What a bargain! Loved my crossbody bag even better than expected and in the sale. Looking forward to purchasing another colour.
July 29, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you so much for your support Lorraine! We're delighted to hear you love your crossbody bag and can't wait to see you back for another colour! x
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Thinking of ordering? Don’t!
Unfortunately I ordered from this company 2 weeks before my wife’s birthday. Apart from an order confirmation, I’ve heard nothing. Absolutely disgusting customer service
July 16, 2024
Unprompted review
Reply from Johnny Loves Rosie
Hi Tony
It appears that you have pre-ordered an item that is not due for release until the week commencing 13th August, as mentioned in the product description on our website. Once released, non-customised orders will be processed and dispatched within 3-5 working days, and customised orders within 4-7 working days.
For more details on our pre-order terms and conditions, please visit our website: https://www.jlr-london.com/pages/t-cs
I have responded to your WhatsApp message regarding this issue. If you need further assistance, please do not hesitate to contact us at hello@jlr-london.com.
I bought my bag in the sale for £35 and…
I bought my bag in the sale for £35 and I really can’t believe how much people are being charged full price. Feels cheap and looks cheap, I’m not expecting it to last very long at all.
July 29, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you for your feedback Sharon. As your purchase was a sale item, we appreciate your honesty. We've since refined our quality and have introduced our new summer range, which we believe you'll love. x
Patiently waiting for my order
Still waiting for my order from the 16/7/24. I have emailed & been told it’s a pre order item.
Which does not jump out at you on the advert.
Can’t wait for my items to arrive.
July 29, 2024
Unprompted review
Reply from Johnny Loves Rosie
Hi Denise,
It looks like your emails may have been sent to our old address, which is no longer monitored. Could you please resend your message to hello@jlr-london.com? We'll make sure to look into your order right away.
Thank you for your patience x
Love all your handbags ( I have four of…
Love all your handbags ( I have four of them) but I did send an email over a week ago and I still have not had a reply. Just a little disappointed
July 28, 2024
Unprompted review
Reply from Johnny Loves Rosie
Hi Margaret,
Thank you for your support and for being such a loyal customer!
It seems your email may have been sent to our old address, which is no longer monitored. Could you please resend your message to our new email address, hello@jlr-london.com? We’ll make sure to address your concern promptly.
We appreciate your patience and look forward to resolving this for you. x
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Lovely bag although the purse didn't…
Lovely bag although the purse didn't arrive. Took a week to get through to customer services but it's been resolved now
July 22, 2024
Unprompted review
Reply from Johnny Loves Rosie
Hi Elizabeth,
Thank you for your feedback, and I'm sorry for the trouble you've had.
Our office hours are Monday to Thursday, 9am-5pm. It looks like your emails may have gone to our old address, which we no longer monitor. Our new address is hello@jlr-london.com.
I want to let you know that we’ve now resolved the issue and your missing purse is on its way. Thank you so much for your patience x
Over and above exceptional service
I don’t think you ever truly know how exceptional customer service is at a company until something goes wrong and Meg at JLR truly delivered!
I ordered my first bag & purse from JLR as a treat for myself for my upcoming holiday. The ordering process was simple and I was excited to receive my purchases. When they arrived, I was disappointed to see that there was damage to the logo on the bag. I immediately sent an email to JLR with a photo of the damaged item, explaining that I was 3 days away from my holiday and desperately wanted to find a resolution. Meg responded within an hour to apologise and advise that the replacement was already in production and would be despatched the same day. True to her word, my perfect bag arrived the next day!
I honestly could not have asked for anything more from JLR. This service has made me a customer for life and I’ll be ordering my next bag very soon!
July 24, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you for your lovely review! We're so glad Meg could help and that you received your perfect bag in time for your holiday.
Your kind words mean a lot, and we're happy to have you as a loyal customer. Enjoy your holiday, and we look forward to your next order! x
Disappointed
Previously ordered without any issues.
This time however I paid for 3-5 day delivery & it took 11 days to arrive. Ordered nude bag & bag tassel, they are completely different colours. Have emailed twice about returning my order, no response.
Very disappointing after previous positive experience.
July 25, 2024
Unprompted review
Reply from Johnny Loves Rosie
Hi Sam,
Thank you for sharing your feedback and for your previous support.
I sincerely apologise for the inconvenience you have experienced with your recent order. It appears we have not received your previous emails, likely because they were sent to our old email address, which is no longer monitored. Please can you resend your email to hello@jlr-london.com so that we can resolve this for you. x
Incomplete delivery.no reply to email
Incomplete delivery.no reply to email. Phone four times answer phone each time, left message but no response
July 20, 2024
Unprompted review
Reply from Johnny Loves Rosie
Hi Julie,
It appears that your initial emails were sent to our old address, which is no longer monitored. We have since updated our contact information, and I received your recent email this weekend at our correct address. I have now addressed and resolved the issue you mentioned.
I also apologise for the missed calls. As we are a small team, there are times when we may not be able to answer the phone immediately. We are working to improve our response times and appreciate your understanding. x
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Really happy with my bag
Really happy with my bag. I changed my mind and wanted to drop one letter from my personalisation which they were happy to do. It's a really nice looking bag, my only problem is I wish it had an inside pocket like most bags do. But other than that I'm happy. I got it in the sale, I wouldn't normally be able to afford one otherwise.
July 24, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thanks for your feedback! We're glad to hear you're happy with your bag and that we could help with your personalisation x
So in love with my new bag
So in love with my new bag, this is my 4th bag I’ve purchased and the quality is amazing and delivery was quick
July 22, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you for supporting our small business! We're so glad you love your new bag and appreciate your continued loyalty x
Lovely Monogrammed Bags
I have ordered several bags, a purse and bag accessories from Johnny Loves Rosie. I love them all. The quality is fantastic. Love the fact that there are different, sizes, colours and accessories. Even better that they can be monogrammed. I have bought some full priced and the last one was a red Beatrice bag in the sale.Absolutely love it.. Delivery is quick and always packaged lovely and supplied with a dust bag.
July 18, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you for your lovely review Karen! We're so glad you love our products and appreciate our quality and personalisation options. Enjoy your new Beatrice! x
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