Returned the bags for a refund as ordered plain and arrived with their logo embossed on the front and looked tacky. Their website states a refund within 7 working days but still waiting despite provi... See more
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The initial website etc is lovely, randomly stumbled onto this website while looking for a new everyday black bag. Ordered a personalised one almost a week ago and have not have any delivery info.... See more
Company replied
Timely delivery. Beautifully packaged. Bag bought for holiday to contain a bottle of water, passport, phone, hotel key etc more elegant than a backpack using the canvas/nylon crossbody strap. It's... See more
Just bought my second JLR bag, a slightly bigger one this time. Absolutely love it and still able to use cross body as it comes with a detachable long leather look strap. The embellishments..,,tassel... See more
Company replied
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Johnny Loves Rosie Bag
I love my new Johnny Loves Rosie Bag. It's beautiful! I was looking for a non leather bag and this brand is awesome! I get compliments all the time. A great Bag for a great price! The delivery was also very fast. I live in Florida and it only took a few days. Love the Bag and the company!

Reply from Johnny Loves Rosie
My friend had a lovely bag from here so…
My friend had a lovely bag from here so decided to copy her Not received my order yet but I love the look of it so far
ordered a black cross body and really wanted a key ring bow, couldn't see one on the site
I contacted them and a lovely lady called Kelly replied straight away saying that they would find me one and match it to my bag
quick and very helpful response can't wait to receive it

Reply from Johnny Loves Rosie
Excellent company with probably the…
Excellent company with probably the best customer service team I have ever dealt with. The products are gorgeous..I have purchased 3 of their bags and straps in recent months. Ann

Reply from Johnny Loves Rosie
Fantastic service and very helpful…
Fantastic service and very helpful customer services team. Highly recommend this company. The bag is absolutely stunning!

Reply from Johnny Loves Rosie
The worst product I have ever purchased…
The worst product I have ever purchased online. The medium tote bag is not as advertised. Very small bag and the leather is like paper towel. Wasn’t worth the price. Won’t be recommending it. (:.

Reply from Johnny Loves Rosie
Underwhelmed
Ordered from JLR but was just underwhelmed when my bag arrived.
I didn't think the quality was good enough for the price paid.
The lining was poor in my opinion.
The product was well packed but was just OK, it didn't make me feel like I was really pleased or would look forward to using it.

Reply from Johnny Loves Rosie
Buy it from primark, better off
They make it seem like a high quality bag online and in the videos. Please do not order, very cheap and flimsy material for the tote bag. Buy one from primark, it’s better quality and a lot cheaper

Reply from Johnny Loves Rosie
Just had a wonderful experience with…
Just had a wonderful experience with Kelly in the customer service team. The item I wanted was out of stock and Kelly took it upon herself to email my when one arrived back as a return before releasing it again onto the website. Such a lovely considerate thing to do and I'm very very happy. Quick responses and very accommodating. Thank you Kelly!

Reply from Johnny Loves Rosie
I bought my second bag and i love this…
I bought my second bag and i love this one too! They are so stylish and love the accesories and the option to put your initials on it!

Reply from Johnny Loves Rosie
I love the style of the bag alot the…
I love the style of the bag alot the only thing is because its is a light colour on one side the stitching isn't straight abit wonky and on one of the straps the stitching has come away. Noticed that after a couple of day of receiving my bag.i couldn't be hassled to return the bag.

Reply from Johnny Loves Rosie
I ordered a bag before my honeymoon…
I ordered a bag before my honeymoon (last minute) and realised I needed it soon as possible. I got In touch with Kelly at JLR who helped arrange other means of delivery options so I can get it sorted and was quick to answer my emails the same day and sort delivery the next day!
Outstanding customer service. Thank you once again! Will be ordering from this company again in future!

Reply from Johnny Loves Rosie
My first Johnny Loves Rosie bag and I…
My first Johnny Loves Rosie bag and I am really impressed. It was ordered on Pre-Order but arrived with 7 days of release date, it came with 2 additional straps which I hadn't realise was included but adds the extra versatility to the bag. Leather is soft and the personalisation is perfect. Will definitely be purchasing more in the future.

Reply from Johnny Loves Rosie
Disappointed
I ordered the Taylor medium bag in December and it does not hold it's shape. They make it look so nice in pictures but it's honestly so average and for the price, it's very overpriced. Not great quality overall. Very disappointed

Reply from Johnny Loves Rosie
Quality bags & accessories
I’ve bought quite a few bags and their accessories from here and they’re all beautiful.
The quality of the bags are top class. The accessories are a brilliant idea as you can totally change the look of a bag just by changing the accessories.
I’m already looking at my next purchase.

Reply from Johnny Loves Rosie
Purchased a bag for my partner as a…
Purchased a bag for my partner as a Xmas present and it's already showing signs of wear and tear
Disappointed with this considering the price

Reply from Johnny Loves Rosie
Absolutely loves these bags I have just…
Absolutely loves these bags I have just bought number 5 and the price point is great the product is incredible and love that I can personalise the bag 🥰

Reply from Johnny Loves Rosie

Reply from Johnny Loves Rosie
Don’t order from this company
Don’t order from this company - they don’t supply the goods themselves and it’s done via a 3rd party - very unhelpful to me - I’d avoid at all costs

Reply from Johnny Loves Rosie
Very happy with my purchase
Very happy with my purchase - big enough for all the c**p I keep in my handbag but not too big

Reply from Johnny Loves Rosie
Don’t waste your money!!!
I’ve seen a lot of Advertisements on Instagram, and decided to spend my hard earned money on:
Medium Taylor Tote Bag
Leather Purse bag Strap
Purse
Totalling £159
Firstly the Tote Bag:
• Outsized is creased and dimpled extremely cheap looking no structure to it.
• The photo online showed personalisation to the front of the bag, however, it came with a personalised Keyring instead.
• It doesn’t feel or look like it will last two minutes
• The photos make it look like it is a really strong structured bag, it isn’t!!!
• The handles don’t stay permanently up like the pictures
Inside the tote bag
• Arrived literally 10 minutes ago and it’s already marked.
• Cheap lining that I would expect in primark, no luxury feel, looks like it will rip as soon as I feel it.
• No base board at the bottom of the bag, would not trust my laptop or iPad in it, no protection if you drop the bag or place it on the floor.
• cheap Central compartment, with no structure, unlike the online picture.
• The bag strap circle doesn’t look like it’s going to last it’s not heavy duty and I’m doubting if it will hold my laptop and papers.
The photos online are very deceptive.
The purse:
• Paid £24 in the sale, much better quality than the bag, looks and feels more durable.Nothing special though or luxury really about it. Definitely not worth the retail price of £49?
The strap I ordered isn’t particularly amazing, just a cheap strap and clasp, that I don’t particularly trust to carry all my work belongings.
It was nicely presented, in a lovely presentation box and paper, but I’m so disappointed!!!!
The personalisation is a free add on, so you can’t return the bag when you know how rubbish it is. Honestly, don’t waste your money with this company!!!

Reply from Johnny Loves Rosie
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