Johnny Loves Rosie Reviews 

812
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Returned the bags for a refund as ordered plain and arrived with their logo embossed on the front and looked tacky. Their website states a refund within 7 working days but still waiting despite provi... See more

Rated 3 out of 5 stars

The initial website etc is lovely, randomly stumbled onto this website while looking for a new everyday black bag. Ordered a personalised one almost a week ago and have not have any delivery info.... See more

Company replied

Rated 5 out of 5 stars

Timely delivery. Beautifully packaged. Bag bought for holiday to contain a bottle of water, passport, phone, hotel key etc more elegant than a backpack using the canvas/nylon crossbody strap. It's... See more

Rated 5 out of 5 stars

Just bought my second JLR bag, a slightly bigger one this time. Absolutely love it and still able to use cross body as it comes with a detachable long leather look strap. The embellishments..,,tassel... See more

Company replied

3.2

Average

TrustScore 3 out of 5

812 reviews

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3.2

All reviews

(812)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Johnny Loves Rosie Bag

I love my new Johnny Loves Rosie Bag. It's beautiful! I was looking for a non leather bag and this brand is awesome! I get compliments all the time. A great Bag for a great price! The delivery was also very fast. I live in Florida and it only took a few days. Love the Bag and the company!

March 21, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Hello, I am glad to hear your bag reached you within a few days, Thank you so much for choosing JLR London we do value our international customers. Thank you again.

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Rated 5 out of 5 stars

My friend had a lovely bag from here so…

My friend had a lovely bag from here so decided to copy her Not received my order yet but I love the look of it so far

ordered a black cross body and really wanted a key ring bow, couldn't see one on the site

I contacted them and a lovely lady called Kelly replied straight away saying that they would find me one and match it to my bag

quick and very helpful response can't wait to receive it

March 20, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Hi Joanne, I am glad to hear your experience with our company was a great one. We pride ourselves on our customer service and strive to make every customers experience a great one. x

Rated 5 out of 5 stars

Excellent company with probably the…

Excellent company with probably the best customer service team I have ever dealt with. The products are gorgeous..I have purchased 3 of their bags and straps in recent months. Ann

March 19, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Ann, Thank you for your kind words and for being a valuable returning customer. We hope to see you back again soon x

Rated 5 out of 5 stars

Fantastic service and very helpful…

Fantastic service and very helpful customer services team. Highly recommend this company. The bag is absolutely stunning!

March 19, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Alison, I am happy to hear you were happy with your purchase and that the customer service you received from us was up to standard. I will be sure to pass it on x

Rated 1 out of 5 stars

The worst product I have ever purchased…

The worst product I have ever purchased online. The medium tote bag is not as advertised. Very small bag and the leather is like paper towel. Wasn’t worth the price. Won’t be recommending it. (:.

March 7, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Veronica, I am sorry to hear your shopping experience with us was not up to your standard. If you would like some assistance with your purchase please email our customer service team hello@JLR-London.com and i am sure they will be able to help resolve this for you. x

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Rated 4 out of 5 stars

Underwhelmed

Ordered from JLR but was just underwhelmed when my bag arrived.
I didn't think the quality was good enough for the price paid.
The lining was poor in my opinion.
The product was well packed but was just OK, it didn't make me feel like I was really pleased or would look forward to using it.

March 7, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Helen, Thank you for taking the time to leave us a review. We pride ourselves with the quality of our bags so i am sorry to hear on this occasion it did not meet your expectations. x

Rated 2 out of 5 stars

Buy it from primark, better off

They make it seem like a high quality bag online and in the videos. Please do not order, very cheap and flimsy material for the tote bag. Buy one from primark, it’s better quality and a lot cheaper

January 11, 2024
Unprompted review
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Reply from Johnny Loves Rosie

John, I am sorry that on this occasion you were underwhelmed with your purchase, if there is anything we can do to help rectify this, please email customer services on hello@jlr-london.com. x

Rated 5 out of 5 stars

Just had a wonderful experience with…

Just had a wonderful experience with Kelly in the customer service team. The item I wanted was out of stock and Kelly took it upon herself to email my when one arrived back as a return before releasing it again onto the website. Such a lovely considerate thing to do and I'm very very happy. Quick responses and very accommodating. Thank you Kelly!

March 14, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Abby, Thank you for taking the time to leave us a review and i will be sure to pass on your gratitude to Kelly. x

Rated 5 out of 5 stars

I bought my second bag and i love this…

I bought my second bag and i love this one too! They are so stylish and love the accesories and the option to put your initials on it!

March 7, 2024
Unprompted review
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Reply from Johnny Loves Rosie

hello Karen, I am so happy to hear you love our designs and we hope to see you back again soon. x

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Rated 5 out of 5 stars

I love the style of the bag alot the…

I love the style of the bag alot the only thing is because its is a light colour on one side the stitching isn't straight abit wonky and on one of the straps the stitching has come away. Noticed that after a couple of day of receiving my bag.i couldn't be hassled to return the bag.

March 12, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Thank you for taking the time to leave us a review. I am sorry to hear you had a few issues. I would love to rectify this for you. Please email hello@jlr-london.com so we can help resolve this for you, as we want our customers to be 100% happy with their purchase.

Rated 5 out of 5 stars

I ordered a bag before my honeymoon…

I ordered a bag before my honeymoon (last minute) and realised I needed it soon as possible. I got In touch with Kelly at JLR who helped arrange other means of delivery options so I can get it sorted and was quick to answer my emails the same day and sort delivery the next day!
Outstanding customer service. Thank you once again! Will be ordering from this company again in future!

March 5, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Thank you, I am glad we were able to help and get your lovely bag to you on time. I hope you enjoyed your honeymoon.

Rated 5 out of 5 stars

My first Johnny Loves Rosie bag and I…

My first Johnny Loves Rosie bag and I am really impressed. It was ordered on Pre-Order but arrived with 7 days of release date, it came with 2 additional straps which I hadn't realise was included but adds the extra versatility to the bag. Leather is soft and the personalisation is perfect. Will definitely be purchasing more in the future.

February 19, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Thank you for choosing to shop with JLR London. I am really happy to see you were pleased with your new bag. We hope to see you back soon.

Rated 2 out of 5 stars

Disappointed

I ordered the Taylor medium bag in December and it does not hold it's shape. They make it look so nice in pictures but it's honestly so average and for the price, it's very overpriced. Not great quality overall. Very disappointed

December 20, 2023
Unprompted review
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Reply from Johnny Loves Rosie

I am ever so sorry to hear you are not happy with your purchase. Please contact hello@jlr-london.com with some images and i am sure they will be happy to help.x

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Rated 5 out of 5 stars

Quality bags & accessories

I’ve bought quite a few bags and their accessories from here and they’re all beautiful.
The quality of the bags are top class. The accessories are a brilliant idea as you can totally change the look of a bag just by changing the accessories.
I’m already looking at my next purchase.

January 23, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Thank you for supporting our small business and leaving a review it really does mean the world to us. x

Rated 3 out of 5 stars

Purchased a bag for my partner as a…

Purchased a bag for my partner as a Xmas present and it's already showing signs of wear and tear
Disappointed with this considering the price

December 21, 2023
Unprompted review
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Reply from Johnny Loves Rosie

I am sorry to hear your purchase has produced some faults if you would like to email hello@jlt-london.com i will be happy to help you. x

Rated 5 out of 5 stars

Absolutely loves these bags I have just…

Absolutely loves these bags I have just bought number 5 and the price point is great the product is incredible and love that I can personalise the bag 🥰

February 9, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Thank you for leaving us a review and for your continued support. x

Rated 5 out of 5 stars

Excellent service

Excellent service. Amazing bag love it♥️

January 5, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Vicky, Thank you for leaving us a lovely review we really do appreciate this. x

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Rated 1 out of 5 stars

Don’t order from this company

Don’t order from this company - they don’t supply the goods themselves and it’s done via a 3rd party - very unhelpful to me - I’d avoid at all costs

January 29, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Jo, I asm sorry we were unable to cancel your order in time but as we use a third party fulfilment centre to despatch our goods this is not always possible but we do try if we can. I can assure you we supply all goods.

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase - big enough for all the c**p I keep in my handbag but not too big

January 26, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Thank you for taking the time to leave us a review it really does mean the world to us. x

Rated 1 out of 5 stars

Don’t waste your money!!!

I’ve seen a lot of Advertisements on Instagram, and decided to spend my hard earned money on:
Medium Taylor Tote Bag
Leather Purse bag Strap
Purse
Totalling £159

Firstly the Tote Bag:
• Outsized is creased and dimpled extremely cheap looking no structure to it.
• The photo online showed personalisation to the front of the bag, however, it came with a personalised Keyring instead.
• It doesn’t feel or look like it will last two minutes
• The photos make it look like it is a really strong structured bag, it isn’t!!!
• The handles don’t stay permanently up like the pictures

Inside the tote bag
• Arrived literally 10 minutes ago and it’s already marked.
• Cheap lining that I would expect in primark, no luxury feel, looks like it will rip as soon as I feel it.
• No base board at the bottom of the bag, would not trust my laptop or iPad in it, no protection if you drop the bag or place it on the floor.
• cheap Central compartment, with no structure, unlike the online picture.
• The bag strap circle doesn’t look like it’s going to last it’s not heavy duty and I’m doubting if it will hold my laptop and papers.

The photos online are very deceptive.

The purse:

• Paid £24 in the sale, much better quality than the bag, looks and feels more durable.Nothing special though or luxury really about it. Definitely not worth the retail price of £49?

The strap I ordered isn’t particularly amazing, just a cheap strap and clasp, that I don’t particularly trust to carry all my work belongings.

It was nicely presented, in a lovely presentation box and paper, but I’m so disappointed!!!!

The personalisation is a free add on, so you can’t return the bag when you know how rubbish it is. Honestly, don’t waste your money with this company!!!

January 27, 2024
Unprompted review
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Reply from Johnny Loves Rosie

Clare, I am sorry to hear you were not happy with your purchase. If you have not already done so please email customer services hello@JLR-london.com and i am sure they will be able to help resolve your issues for you. x

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