John Shepherd Estate Agents - Birmingham Reviews 180

Kelvin Zekeyo was so helpful and an amazing individual helping me through my accommodation process, which I was so delighted of.
He speaks clearer and better with his instructions so it doesn’t cause any confuse.

Thank you so much Kelvin Zekeyo

I’ve had a positive experience with John Shepherd’s team. They are very supportive, professional, and easy to communicate with.
Lara and Christina, who have both been helpful are responsive, approachable, and always willing to assist when needed.
Recently, I experienced an issue involving the building management company, and I needed support to resolve it. Lara acted very quickly—on the same day. Their prompt action made a stressful situation much easier to handle.

Alex from John Shepherd Birmingham has just met us for a viewing in one of their properties. He was punctual and charming. Extremely respectful not only to ourselves but to the existing tenant who had a small child. An extremely professional young man. Well done Alex. I would have given you more stars if they were there.

Kind Regards

Julie

I have been living here for 1.5 years and if there's an issue it is solved quickly. I have spoken to Christina multiple times, and everytime she was straight on it. She's very caring and always ready to help.

Maisy Smith was really helpful when sorting the broken blinds in the property. These were been broken before I moved in and started the tenancy. After becoming my my property manager, Maisy has picked this up and got the blinds replaced quickly. Each step of the process was communicated clearly and I am really happy with the work.

We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process.

He has such a friendly manner and made us feel very comfortable from the beginning, both over the phone and in person. He was always happy to answer our questions and made everything feel stress-free and easy throughout the whole process.

Honestly, he is the best agent we have dealt with so far. He is a real asset to the company, and they should be very proud to have him as part of the team.

Thank you so much for all your help and kindness, Alex. It was lovely meeting you. From Michelle

Everything went very smoothly .. Alan and Gemma were helpful .. they were diligent and considerate to our requests ., thank you for a professional experience ..

Very patient reliable and helpful throughout the process

A special thank you to Lara Soars-White for her patient help with queries regarding submission on our behalf of the RRA Information Sheet to existing tenants.

Lara Soars White has been excellent in dealing with all my enquiries and engaging with my tenant to ensure any issues are dealt with in an effective and efficient manner. Excellent landlord and tenant customer service.

The experience with John Shepherd was standard it’s really what you expect it to be. The thing that did stand out for me was Alex genuinely who managed to help me through start to end and explained everything properly to me. He went out his own way to stay after his shift to show me a property because I wasn’t free no other day and this was so beneficial because I’m moving in a day or 2.

The referencing process was decent. Good Lord did get my checks wrong twice and ended up with me waiting for like 2-3 hours in cue just for them to realise there was a mistake on their side.

Elisha was amazing aswell. She was smooth with everything and managed to get everything to me as soon as possible. Only thing which could be better would’ve been a quicker communication but other than that she was perfect so thank you.

Claire herself was amazing from when she answered the phone. She was able to explain couple queries which I had. So thank you for that

Helpful, informative and professional. Gave the impression that they actually cared about their tenants. Particular thanks to Elisha Gordon ( Lettings) but also to Alisha Donaldson ( Maintenance Consultant) who has dealt with a number of issues in an exemplary fashion.

Alexander provided excellent customer service. He was efficient and kept me in the loop at all times. He delivered a great service by finding a suitable tenant very quickly. Thank you Alexander!

I have been with John Shepherd for about 18 months and Lara Soarswhite is my contact. I have found Lara to be pleasant, efficient and calls/emails me back any time I need to communicate with her. I reco.mend Lara and John Shepherd without hesitation.

John Shepherd Estate Agents, specifically the branch in Birmingham, have been wonderful to let through.

One of their maintenance consultants in particular, Christina Tzemanaki, is always pleasant and professional. Christina has helped me on a handful of occasions to sort a few repairs out and the process has always been quick and easy.

I will definitely be looking at sticking with John Shepherd in the future.

The agent who handles my property (Lara Soars-White) is extremely helpful and available at any time I email her! Highly recommend !

A Council inspection was about to be made. There was a problem that involved the block management. In the past this would have been a lengthy process but Aleemah Aziz was able to have the work actioned and completed before the inspection.
Thank you

I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional.
Thank you Lara Soar

I had a viewing today with Alexander Shomari for a cute flat in Birmingham. Alex was friendly and told me everything about the property, which was great! Hopefully I hear back from the team soon. :)

Made contact with Lara Soars who responded immediately with correspondence requests. She also helped to complete a check in for new tenants seamlessly which was great.