Johnson Holidays Reviews 1,734

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making the booking process smooth and reassuring. Many people highlight the excellent customer service, appreciating the personalized approach and the team's efficiency in organizing holidays and answering queries. The overall service and holiday experiences are frequently described as fantastic, with many consumers expressing excitement for their trips and a strong desire to book again. However, some customers also noted issues with transparency regarding additional costs, such as city charges or pre-paid tips, which were not always clearly communicated at the time of booking. A few other people also felt that the company did not always deliver on promised upgrades or specific cabin requests, and some experienced last-minute changes to their itineraries, including boat changes and adjusted dates, which caused inconvenience.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness and efficiency.... See more

Holidays

Customers had positive experiences with holidays. Many reviewers praise the helpful and supportive staff,... See more

Service

Reviewers highlight positive aspects of service, often praising the efficiency, helpfulness, and friendliness... See more

Booking process

Users describe positive interactions with the booking process. Many customers highlight the helpfulness and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big thank you to Alvin for all his help .Was a bit concerned regarding booking with this company as I had never heard of them but cannot fault them one bit they have been excellent every thing that n... See more

Rated 5 out of 5 stars

This is the 2nd time now I've booked a holiday through Johnson holidays. Both Rakesh and Paul have been sooooo helpful throughout this booking. They explained things clearly and reassured me about the... See more

Company replied

Rated 5 out of 5 stars

I am so excited for my upcoming trip to Egypt this October! Susan was incredible once again, finding me the perfect holiday at a very competitive price. After such a fantastic experience on my Marc... See more

Rated 5 out of 5 stars

Was a little bit dubious booking through a company that I haven't used before but up to now everything has been plain sailing. Rehan was very helpful and answered my query without hesitation and with... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Flights Search Site
  4. Holiday Accommodation Service
  5. Luxury Hotel
  6. Travel Aggregator

Written by the company

Johnsonholidays ltd has The Art of Travel. Over years of experience in creating luxury holidays, As we are fully independent travel agent & have access to a large portfolio of leading ABTA & ATOL protected travel operators offering you a wide range of holidays around the world, to suit your taste & budget book with low deposit £60 we provide a comprehensive range of travel services, including holidays, flights hotels, Cruise holidays, Luxury tours, Special honeymoon packages and other ancillary services to our customers including car rental, airport parking and airport lounges. We also specialize in Late Deal holidays, staycations & Cottages, Beach holidays , City holidays, guided excursions and many more. Our travel operators offering you a wide range of holidays around the world, to suit your taste & budget Our passion is travel and our team of well-travelled travel planners located all over the UK understand the importance of your holiday & can offer you inspiring travel ideas & personal recommendations. Our exceptional knowledge, guidance & service means we will help you create the perfect trip johnsonholidays.com All our holidays are fully protected; we provide 100% secure bookings for all the customers who book holidays with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Paul was polite and helpful

March 9, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Kim

“Thank you very much for taking the time to share your feedback. We truly appreciate your kind words about Paul. We are delighted to hear that he was polite and helpful during your experience. Providing friendly, respectful, and helpful service is something we always strive for, and it’s wonderful to know that Paul demonstrated these values so well. Your feedback means a lot to our team, and we will be sure to pass along your compliments to him. Comments like yours encourage us to continue delivering the best possible service to all our customers. Thank you again for your support, and we look forward to assisting you again in the future.” 😊

Thanks & Regards
Johnson Holidays
01213688884

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Rated 5 out of 5 stars

Immediate response received to my mail…

Immediate response received to my mail with super clarification from Adam Brown excellent thank you

March 8, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Christine

“Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience. We’re very pleased to hear that you received an immediate response to your email and that Adam Brown was able to provide a clear and helpful explanation. Delivering prompt responses and clear communication is something we always aim for, and it’s wonderful to know that Adam Brown was able to meet your expectations. Your positive comments will certainly be shared with him, and we’re sure he will be delighted to hear them. Thank you again for your support and for recognizing the effort of our team. If there is anything else we can assist you with, please don’t hesitate to reach out.” 😊

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Cliff was really helpful today with a…

Cliff was really helpful today with a query I had , quick to get through to customer services and quick response from Cliff
Highly recommend

March 8, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Marie

“Thank you very much for taking the time to share your positive experience. We’re delighted to hear that Cliff was able to assist you with your query and that you were able to get through to customer services quickly. It’s great to know that Cliff provided a prompt and helpful response, ensuring your concern was handled efficiently. Delivering quick and supportive service is something we always strive for, and feedback like yours lets us know we are on the right track. We will be sure to pass along your kind words to Cliff, and we’re confident he will really appreciate your recognition. Thank you again for your recommendation and for choosing our service. We look forward to assisting you again in the future.” 😊

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Requested that Johnson travel help me…

Requested that Johnson travel help me with my boarding pass from Hurghada to Glasgow in case I need to show the police at the entrance to Hurghada airport. Adam Brown dealt with my enquiry and provided both of my boarding passes quickly. They were sent to my email. He messaged me on the whatsap with information on his progress. Very happy with the service,

March 8, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Arlene Rashwan

“Thank you very much for taking the time to share your experience. We’re delighted to hear that Adam Brown was able to assist you promptly with your request regarding your boarding passes from Hurghada to Glasgow. Ensuring our customers have the documents they need for a smooth journey is very important to us, and we’re pleased that Adam was able to quickly provide both boarding passes and send them directly to your email.

It’s also great to know that he kept you updated through WhatsApp while handling your enquiry. We always aim to provide clear communication and efficient support, so it’s wonderful to hear that you were happy with the service you received. Your feedback will certainly be shared with Adam, and we’re sure he will appreciate your kind words.

Thank you again for your feedback, and we wish you a pleasant and smooth journey. If there is anything else we can assist you with, please don’t hesitate to get in touch.” 😊✈️

Thanks & Regards
Johnson Holidays
01213688884

Rated 4 out of 5 stars

When dealing with a company that you…

When dealing with a company that you come across through a Facebook advert can sometimes(more often than not) prove to be a high risk scenario. Dealing with Johnson holidays proved to be not one of them thankfully. I received all information swiftly and without fuss.

March 8, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Mike

“Thank you very much for sharing your experience and for your kind feedback. We completely understand that coming across a company through a Facebook advert can sometimes feel uncertain, so we’re especially pleased to hear that your experience with Johnson Holidays was a positive one. Our team works hard to ensure that every customer receives clear, reliable, and prompt service, and it’s great to know that you received all the information you needed quickly and without any hassle.

Your comments mean a lot to us, and we’re glad we were able to provide you with a smooth and trustworthy experience. Thank you for choosing Johnson Holidays, and we hope to assist you again with your future travel plans.” 😊✈️

Thanks & Regards
Johnson Holidays
01213688884

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Rated 5 out of 5 stars

Adam Brown was attentive

Adam Brown was attentive, efficient and explained everything clearly and followed up with any queries immediately. I am definitely going to contact him again to book future holidays. Thank you Adam and Johnson Holidays we are looking forward to our Nile Cruise and extension. Yours Debbie Hornblow

March 6, 2026
Unprompted review
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Reply from Johnson Holidays

“Dear Debbie Hornblow,

Thank you very much for your wonderful feedback. We’re delighted to hear that Adam Brown provided such attentive and efficient service, and that he was able to explain everything clearly while responding promptly to any queries you had. Delivering helpful, reliable support is something we always strive for, so it’s fantastic to know Adam made such a positive impression.

We truly appreciate your kind words and your trust in Johnson Holidays. Your feedback will certainly be shared with Adam, and we’re sure he will be very pleased to hear that you plan to contact him again for future holiday bookings.

We’re also thrilled that you’re looking forward to your upcoming Nile Cruise and extension. It’s a truly special experience, and we hope it will be a memorable and enjoyable journey for you.

Thank you once again for choosing Johnson Holidays. If there is anything further we can assist you with before your trip, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884,

Rated 5 out of 5 stars

Paul has been excellent with my holiday…

Paul has been excellent with my holiday plan.
Thank you

March 8, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Peter

“Thank you very much for your kind feedback. We’re delighted to hear that Paul has been excellent in helping you with your holiday plans. Providing helpful guidance and making the planning process smooth and enjoyable is something we always strive for. We’ll be sure to pass along your thanks to Paul, and we truly appreciate you taking the time to share your experience. We hope you have a wonderful holiday and look forward to assisting you again in the future.” 😊✈️

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Helpful and reassuring

I phoned with a query about my upcoming holiday today and Elvin was very helpful and reassuring. He answered all my questions and was very patient with me the confused client. 😉

March 7, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Andrew Taylor

Thank you so much for your kind feedback! 😊 We’re really glad to hear that Elvin was able to help with your holiday query and provide reassurance. We’ll be sure to pass on your lovely comments to him. If you have any more questions before your trip, please don’t hesitate to get in touch. Have a wonderful holiday! ✈️🌴

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

The great ease of dealing with johsons

The great ease of dealing with johsons. Asma was very helpful and pleasant

March 7, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Stewart Mckee

Thank you very much for your kind feedback. We’re delighted to hear that you found it so easy dealing with Johson Holidays and that Asma was helpful and pleasant during your experience.

Your comments mean a lot to us, and we will be sure to pass on your lovely feedback to Asma.

If there is anything else we can assist you with, please don’t hesitate to get in touch. We look forward to helping you again in the future.

Thanks & Regards
Johnson Holidays
01213688884

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Rated 5 out of 5 stars

Good communication

Good communication

March 6, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Robert Sweeting

Thank you for your feedback. We’re very pleased to hear that you were happy with the communication from our team.

Providing clear and timely updates is very important to us, so it’s great to know that this made a positive difference to your experience.

We appreciate your support and look forward to assisting you again in the future.


Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Very efficient booking experience

Venky was very thorough and extremely helpful booking our Italian/Swiss break.

March 6, 2026
Unprompted review
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Reply from Johnson Holidays

DearRoger

Thank you very much for your kind feedback. We’re delighted to hear that Venky was thorough and extremely helpful while assisting you with booking your Italian and Swiss break.

We’ll be sure to pass on your lovely comments to him. It’s always great to know that our team’s support has made the booking process smooth and enjoyable.

We hope you have a wonderful trip, and if there’s anything else we can help you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

This holiday at the bellagio and magic…

This holiday at the bellagio and magic 2 was pretty fabulous, staff at johnsons Elvin Asma were proficuent and all went to plan like they said.
Magic 11 was a lovely ship refurbished, clean, comfortable and pretty decent food, cold was cold and hot food hot! Digitally temperature controlled staff amazing, friendly, helpful and try to speak in ur language nothing, nothing too much trouble.
Our guide mohammed was the perfect host, knowledgeable, courteous, impeccable manners, very helpful to all, at any time!!! He also had to deal with a very rude egoistic man but he dealt with him in a sound and proper manner there was a lady in our group with mobility issues and he never faltered to help her to visit the places she wanted.
He was the perfect egyptian guide he konws his subject well and his interpretation to us was without doubt perfect.
Well done johnson holidays
Asma
Elvin
Magic11 staff
Modhammed (especially him]

The bellagio hotel was extremely clean, pretty decent food plenty of it, lovely large heated pool. A bit lacking in evening entertainment but who cares when the suns out staff are helpful rooms good.
Receprion staff v good
Porters v good
Chefs/waiters v good
Pool/bar staff v v good
Book this and enjoy.
Everything they said would happen did, and on time with a smile
Will use again
We had a totally wonderful excursion group and friendships were made.

February 1, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Averil williams

Thank you so much for taking the time to share such a detailed and wonderful review of your holiday. We are absolutely delighted to hear that you had such a fabulous experience.

It’s fantastic to know that Elvin and Asma provided proficient service and that everything went exactly as planned. We will certainly pass on your kind words to them, as well as to the team involved in your trip.

We’re also very pleased to hear that you enjoyed your time on the Magic 11 and that the staff made you feel welcome, comfortable, and well looked after throughout your cruise. Your comments about the cleanliness, food, and friendly service will mean a lot to the crew.

A special thank you as well for your praise of your guide, Mohammed. It’s wonderful to hear how knowledgeable, courteous, and supportive he was during the excursions, and that he went above and beyond to assist everyone in the group. We will make sure your appreciation is shared with him.

We’re equally glad that you enjoyed your stay at the Bellagio Hotel, from the clean rooms and heated pool to the helpful staff across reception, restaurant, and pool areas.

Your feedback means a great deal to us, and we are thrilled that everything ran smoothly and on time, just as promised. It’s especially lovely to hear that friendships were made and that you had such a memorable experience with your excursion group.

Thank you once again for your kind words and for choosing Johnson Holidays. We look forward to helping you plan another wonderful trip in the future.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Thank GOD!!!

Thank GOD!!!! For Venky!!! I dont know where me and my family would be without him!!! I was finding it so hard to find a nice holiday for my daughter and he made everything so easy and relaxing. He went above and beyond for us and we will never forget all he has done! Im so greatful for him! I will not be booking any more holidays else where from now on only with and through venky! I've recommended 5 other family members and they all have had the same response when speaking with them, they loved how venky just made things so easy for them! God bless venky!

March 6, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Jas

Thank you so much for your incredibly kind and heartfelt message. We are truly delighted to hear how positive your experience has been.

It’s wonderful to know that Venky was able to make the process of finding the right holiday for you and your family easy and stress-free. Going above and beyond for our customers is exactly what we strive for, and your words are a lovely recognition of his efforts.

We’re also very grateful that you have recommended us to your family members. It means a great deal to us that they had the same positive experience, and we sincerely appreciate your trust and support.

Your kind feedback will certainly be shared with Venky – it will mean a lot to him to know how much his help has meant to you and your family.

Thank you once again for choosing Johnson Holidays. We look forward to helping you plan many more wonderful holidays in the future.

Thanks & Regards
Johnson Holidays
01213688884

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Rated 4 out of 5 stars

Rehan was helpful

Rehan was helpful, a little hard to understand sometimes

March 6, 2026
Unprompted review
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Reply from Johnson Holidays

Dear John A Hayes

Thank you for taking the time to share your feedback with us.

We’re pleased to hear that Rehan was helpful while assisting you. We also appreciate your comments and will certainly take them on board as we continuously work to improve our service and communication.

Your feedback is very valuable to us, and we’re grateful that you shared your experience. If there is anything further we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884,

Rated 4 out of 5 stars

Very good service venkey asmar

Very good service venkey asmar
Really helpfully thank yo

March 5, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Consumer

Thank you very much for your kind feedback.

We’re delighted to hear that you received very good service and that Venky and Asma were really helpful. Your comments mean a lot to us, and we will be sure to pass on your appreciation to them.

If there is anything else we can assist you with, please don’t hesitate to get in touch. We look forward to helping you again in the future.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Asma was helpful

Asma was helpful

March 5, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Jannine Waid

Thank you for your feedback.

We’re very pleased to hear that Asma was helpful during your experience with us. Your kind comment will be shared with her and the team.

If there is anything else we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Great help from Asma

March 4, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Janice Lee

Thank you for your feedback.

We’re delighted to hear that Asma was able to provide great help. Your kind words will be passed on to her and are much appreciated.

If you need any further assistance, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

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Rated 5 out of 5 stars

I whould like to say thankyou to cliff…

I whould like to say thankyou to cliff who was really helpful

March 4, 2026
Unprompted review
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Reply from Johnson Holidays

Dear James Jones

Thank you for taking the time to share your feedback.

We’re very pleased to hear that Cliff was really helpful. Your kind words will be passed on to him, and we know he will greatly appreciate them.

If there is anything else we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

I started my holiday search with Venky…

I started my holiday search with Venky who was very helpful and got me a great deal. He was constantly keeping in touch with me which I found very re-assuring. I have now booked my holiday with no fuss and all the information came through quickly via my email. Since booking Cliff has also kept intouch with me making sure I have received all my confirmation and offering further assistance. Johnson holidays you are superb thank you for all yr help.

March 4, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Diane Noone

Dear [Name],

Thank you so much for taking the time to share your experience with Johnson Holidays. We’re delighted to hear that your holiday search and booking process went so smoothly.

It’s wonderful to know that Venky was helpful and kept in touch throughout, providing reassurance and a great deal, and that Cliff continued to support you after booking to ensure everything was confirmed and clear. We will be sure to pass on your kind words to both of them—they will be thrilled to hear your feedback.

Your comments mean a lot to us, and we are delighted that you had a seamless experience. Thank you for choosing Johnson Holidays, and we look forward to assisting you with future holidays.

Thanks & Regards
Johnson Holidays
01213688884

Rated 4 out of 5 stars

Cliff/Elvin supplied all the details of…

Cliff/Elvin supplied all the details of my trip itinerary and answered other questions I had concerns about and was very helpful !

March 4, 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Peter

Dear [Name],

Thank you for your feedback.

We’re delighted to hear that Cliff and Elvin were able to provide all the details of your trip itinerary and answer your questions. It’s great to know their help made your experience easier and more reassuring.

We will be sure to pass on your kind words to them. If there is anything else we can assist you with before your trip, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

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