Johnson Holidays Reviews 1,722

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,221 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, attentiveness, and extensive knowledge, making the booking process smooth and stress-free. Many people highlight the excellent service received, from initial inquiries to post-holiday follow-ups, and express satisfaction with their holiday experiences. Reviewers often mention specific staff members by name for their exceptional support and clear communication. However, some customers also noted issues with unexpected charges not mentioned during booking, such as city taxes or prepaid tips. A few people experienced changes to their booked itineraries, like a different cruise ship or adjusted dates, and some were dissatisfied with the quality of their accommodation or the noise levels on their cruise. There were also occasional complaints about inconsistent communication and difficulties in dealing with the same representative throughout the booking process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, efficiency, and... See more

Holidays

Consumers generally express satisfaction with their holiday experiences. Many reviewers highlight the... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency, helpfulness, and... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 2nd time now I've booked a holiday through Johnson holidays. Both Rakesh and Paul have been sooooo helpful throughout this booking. They explained things clearly and reassured me about the... See more

Company replied

Rated 5 out of 5 stars

I recently booked a short break with Venky out of Johnson's Holidays and he was excellent. He answered all my questions, and I had a lot, so efficiently and made the process of booking so easy. I woul... See more

Company replied

Rated 5 out of 5 stars

Fantastic holiday in hurgarda and Nile cruise.From booking to leaving the plane to going home we were looked after from very attentive staff. Now Elvin contacting us to see if we had a good holiday .... See more

Company replied

Rated 5 out of 5 stars

Was a little bit dubious booking through a company that I haven't used before but up to now everything has been plain sailing. Rehan was very helpful and answered my query without hesitation and with... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Flights Search Site
  4. Holiday Accommodation Service
  5. Luxury Hotel
  6. Travel Aggregator

Written by the company

Johnsonholidays ltd has The Art of Travel. Over years of experience in creating luxury holidays, As we are fully independent travel agent & have access to a large portfolio of leading ABTA & ATOL protected travel operators offering you a wide range of holidays around the world, to suit your taste & budget book with low deposit £60 we provide a comprehensive range of travel services, including holidays, flights hotels, Cruise holidays, Luxury tours, Special honeymoon packages and other ancillary services to our customers including car rental, airport parking and airport lounges. We also specialize in Late Deal holidays, staycations & Cottages, Beach holidays , City holidays, guided excursions and many more. Our travel operators offering you a wide range of holidays around the world, to suit your taste & budget Our passion is travel and our team of well-travelled travel planners located all over the UK understand the importance of your holiday & can offer you inspiring travel ideas & personal recommendations. Our exceptional knowledge, guidance & service means we will help you create the perfect trip johnsonholidays.com All our holidays are fully protected; we provide 100% secure bookings for all the customers who book holidays with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Adam Brown and Elvins

Adam Brown and Elvins, were very helpful and efficient. They answered all my questions and put me at ease. Also Asma really helped with any enquiries and was very patient, as I am deaf, and she had to repeat herself numerous times

May 3, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Margaret Glover

Thank you so much for sharing your experience in such detail. We’re really pleased to hear that Adam Brown and Elvin were both helpful, efficient, and able to answer all your questions, helping you feel comfortable and at ease throughout the process.

We’re especially glad to know that Asma was patient and supportive with your enquiries. Taking the time to communicate clearly and ensure everything is understood is very important to us, and we truly appreciate your recognition of her efforts.

We’ll make sure your kind words are passed on to Adam, Elvin, and Asma—they will all be very pleased to hear your feedback. Thank you again for taking the time to let us know about your experience, and please don’t hesitate to reach out if you need any further assistance in the future.

Thanks & Regards
Johnson Holidays
01213688884

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Rated 5 out of 5 stars

Just had a great experience with Adam…

Just had a great experience with Adam brown who calmly delt with some issues with ryanair and the booking in procedure. Can't fault the company at all and will be using it again. 10 out of 10.

May 3, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Patricia Sandle

Thank you so much for sharing your experience! We’re really pleased to hear that Adam Brown was able to calmly and effectively help you resolve the issues with Ryanair and the booking-in process. It’s great to know he made everything feel straightforward and stress-free for you.

We truly appreciate your kind words and your perfect 10 out of 10 rating. Feedback like yours means a lot to the team and helps us know we’re on the right track.

We’re delighted that you’d use our service again, and we look forward to helping you with your future travel plans. If you ever need anything, we’re always here to assist!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Such a helpful I formative and quick…

Elvin, Such a helpful Informative and quick reply xx

May 3, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Mary Bettin

Thank you so much for your lovely feedback! We’re really pleased to hear that Elvin was helpful, informative, and quick to respond. It’s great to know you had such a positive experience with the support you received.

We’ll be sure to pass your kind words on to Elvin—he’ll really appreciate it. If you need anything else at all, we’re always here and happy to help. Thanks again for taking the time to share your experience!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Holiday

I have to do check-in for my return flight from Agadir Morocco to are you Stansted airport London, Elvin Mario done for me,He is very helpful and I’m stressfree appreciate Elvin Mario.

May 3, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Customer

Thank you so much for your kind feedback! We’re really pleased to hear that Elvin Mario was able to assist you with your check-in for your return flight from Agadir, Morocco to London Stansted.

It’s wonderful to know he made the process easy and stress-free for you—that’s exactly the kind of support we aim to provide. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your lovely words on to Elvin Mario.

Wishing you a smooth and pleasant journey home, and please don’t hesitate to get in touch if you need any further assistance in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Holiday to malta

It was so quick, I messaged to say I wanted to pay and within minutes they called me back. A lovely lady called Asma was the one who took my payment.
Very polite and friendly.
She helped me with query about my luggage, which stated 2 different weights for hold. She confirmed 23 kilo.
Nice experience

May 3, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Michelle Husband

Thank you so much for sharing your experience with us! We’re really pleased to hear that everything was handled so quickly and efficiently, and that you received a prompt call back after your message.

It’s wonderful to know that Asma looked after your payment and provided such polite and friendly service. We’re especially glad she was able to clearly assist you with your luggage query and confirm the correct allowance, helping to avoid any confusion and giving you peace of mind.

We truly appreciate you taking the time to leave such detailed feedback. We’ll make sure your kind words are passed on to Asma—she will be very happy to hear them. If you need anything else at all, we’re always here to help. Safe travels!

Thanks & Regards
Johnson Holidays
01213688884

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Rated 5 out of 5 stars

Swiss - Milano Holidays

I've booked a holiday through Johnson holidays for group of 9 people for duration of 6 days 5 nights. As per our specific interest of visit Switzerland Susan assisted to create customized itinerary in our budget which is highly appreciated. Even Adam and Elvin also have been so helpful throughout this booking and solved all our queries and response to all our concerns related to booking. They explained all the things patiently and was so prompt too. We were been updated through WhatsApp and email all the time. Staff of Johnson Holidays Ltd is really very supportive and quick in context of dealing process of booking. I would like to recommend this to my friends. Thank you Susan, Adam and Elvin.

May 1, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Raksha Parmar

Thank you so much for sharing such a detailed and wonderful review! We’re absolutely delighted to hear about your experience booking your 6-day, 5-night group holiday to Switzerland.

It’s fantastic to know that Susan was able to create a customised itinerary that matched your interests and stayed within your budget—she will be very happy to hear your appreciation. We’re also pleased that Adam and Elvin supported you throughout the process, patiently answering your queries, addressing your concerns, and ensuring everything was clearly explained and handled promptly.

We’re especially glad that the regular updates via WhatsApp and email helped keep everything smooth and stress-free for you and your group. Your kind words about the team’s support, responsiveness, and professionalism mean a great deal to us.

Thank you for recommending Johnsons Holidays Ltd to your friends—it truly means a lot. We’ll be sure to pass on your lovely feedback to Susan, Adam, and Elvin. We hope you and your group have an amazing time in Switzerland, and we look forward to helping you plan your next trip!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Cliff has been fantastic in finding us…

Cliff has been fantastic in finding us a great holiday at a great price. Made the booking process easy. Sent across all documents straight away. Thank you cliff.

May 2, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Liz Thompson

Thank you so much for your kind feedback! We’re really pleased to hear that Cliff was able to find you a great holiday at a great price and make the whole booking process smooth and easy for you.

It’s great to know everything was handled quickly, including sending your documents straight away—that’s exactly the level of service we aim to provide.

We’ll be sure to pass your lovely words on to Cliff, he’ll be delighted to hear them. Thank you again for choosing us, and we hope you have a fantastic holiday! If you need anything else, we’re always here to help.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Cliff is really good agent help me…

Cliff is really good agent help me check in for group of 10 friends. Robin is good agent help me book holiday for my friend 65th birthday.

May 1, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Trusha Patel

Thank you so much for your lovely feedback! We’re really pleased to hear that Cliff was able to help you smoothly with the check-in for your group of 10 friends. That’s no small task, and it’s great to know everything was handled well for you.

We’re also delighted that Robin was able to assist with booking a special holiday for your friend’s 65th birthday. What a wonderful occasion to celebrate, and we hope it turns into a truly memorable trip.

We’ll be sure to pass your kind words on to both Cliff and Robin—they’ll really appreciate your feedback. Thank you again for taking the time to share your experience, and we look forward to helping you with many more trips in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 4 out of 5 stars

We booked a Marrakech holiday in march…

We booked a Marrakech holiday in march we had a lovely time hotel was absolutely beautiful as was 5 star only problem we had was of the city charges which we didn't know about

March 26, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Saima

Thank you for sharing your experience! We’re really pleased to hear that you had a lovely holiday in Marrakech and that you enjoyed the 5-star hotel—it sounds like a wonderful trip overall.

We’re sorry to hear there was some confusion regarding the city charges. We understand that unexpected costs can be frustrating, and your feedback is appreciated. We’ll make sure this is highlighted so it can be communicated more clearly in future, so customers know exactly what to expect before travelling.

Thank you again for taking the time to leave your review. We’re glad you had a great stay overall, and we hope to help you with another enjoyable holiday in the future!

Thanks & Regards
Johnson Holidays
01213688884

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Rated 5 out of 5 stars

Very helpful.

May 1, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Francine Maskell

Thank you for your feedback! We’re really glad to hear you found the service helpful. If you need anything else in the future, we’re always here and happy to assist.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Elvin was very efficient

Elvin was very efficient, helpful and friendly.
An excellent company to deal with

May 1, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Customer

Thank you so much for your kind feedback! We’re really pleased to hear that Elvin was efficient, helpful, and friendly throughout your experience.

We also truly appreciate your lovely comments about the company—it means a lot to know you had such a positive experience dealing with us.

We’ll be sure to pass your kind words on to Elvin. If you need any further assistance in the future, we’re always here and happy to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

egypt 2026

asma was quick and efficent
very polite young lady
pleasure to talk to her

May 1, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Brian Munslow

Thank you for your kind feedback! We’re really pleased to hear that Asma was quick, efficient, and very polite throughout your interaction.

It’s wonderful to know she made the conversation a pleasant experience for you. We’ll be sure to pass your lovely words on to her—she’ll really appreciate it.

If you need any further assistance, we’re always here and happy to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Very nice person!

Asma , Very nice person!

May 1, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Ion Draghicescu

Thank you for your kind feedback! We’re really pleased to hear that you found Asma to be a very nice person.

We’ll be sure to pass your lovely words on to her—she’ll really appreciate it. If you need any further assistance, we’re always here and happy to help.

Thanks & Regards
Johnson Holidays
01213688884

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Rated 5 out of 5 stars

I recently booked a short break with…

I recently booked a short break with Venky out of Johnson's Holidays and he was excellent. He answered all my questions, and I had a lot, so efficiently and made the process of booking so easy. I would recommend them and definitely will book through them again.

March 26, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Hilary Cavan

Thank you so much for your lovely feedback! We’re really pleased to hear that Venky provided excellent service and was able to answer all your questions efficiently, making your short break booking smooth and easy.

We’ll be sure to pass your kind words on to him—he’ll really appreciate it. It’s also wonderful to know you would recommend us and plan to book with us again in the future.

Thank you again for choosing Johnsons Holidays, and we look forward to helping you with your next trip!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Contacted Johnstone holiday

Contacted Johnstone holiday . Spoke to Elvin Mario found him very helpful and professional manner . Happy to help with anything.

May 1, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Glenn

Thank you for your feedback! We’re really pleased to hear that your experience with Johnsons Holidays was a positive one and that Elvin Mario was able to assist you in such a helpful and professional manner.

It’s great to know he was happy to help with everything you needed and made the process smooth for you. We’ll be sure to pass your kind words on to Elvin—he’ll really appreciate it.

Thank you again for taking the time to share your experience. If you need anything further, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Asma was lovely to interact with and…

Asma was lovely to interact with and patient. Thank you asma

May 1, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Kayleigh Tame

Thank you for your kind feedback! We’re really pleased to hear that Asma was lovely to interact with and patient throughout your experience.

We’ll be sure to pass your appreciation on to her—she’ll be very happy to hear it. Thank you again for taking the time to share your thoughts, and if you need any further assistance, we’re always here to help.

Thanks & Regards
Johnson Holidays
01213688884

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Rated 5 out of 5 stars

I just want to say a massive thank you…

I just want to say a massive thank you to cliff for his assistance in booking my inbound flight, he was very supportive and acted quickly about my request. He is a big asset in your company, he is knowledgeable, reliable and supportive in every request I made with the company. Thank you so much for your help, really appreciated.

April 30, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Reynato Ocampo

Thank you so much for your wonderful feedback! We’re really pleased to hear that Cliff was able to assist you quickly and supportively with your inbound flight booking.

It’s great to know he made the process smooth for you and provided the level of knowledge, reliability, and care you experienced throughout. We truly appreciate you taking the time to highlight his efforts, and we completely agree—Cliff is a valued member of the team.

We’ll be sure to pass your kind words on to him; he’ll be very grateful to hear them. Thank you again for your support, and if you ever need anything in the future, we’re always here to help.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Haven't yet had my Nile Cruise but my…

Haven't yet had my Nile Cruise but my experience of dealing with members of the Johnson's Holidays team has been exceptional. Everyone I have spoken to has friendly and helpful, especially Elvin

April 30, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Rob Flower

Thank you so much for your kind feedback! We’re really pleased to hear that your experience with the Johnsons Holidays team so far has been exceptional.

It’s great to know that everyone you’ve spoken to has been friendly and helpful, and we’re especially glad that Elvin stood out for his support. We’ll be sure to pass your lovely comments on to him—he’ll really appreciate it.

We hope your upcoming Nile Cruise is absolutely fantastic, and if you need anything at all before you travel, we’re always here to help.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

My flights had been changed and I was…

My flights had been changed and I was losing a day from my small break
. Cliff worked really hard to get me acceptable flight times

April 29, 2026
Unprompted review
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Reply from Johnson Holidays

Dear Penny Flowers

Thank you for your feedback. We’re really sorry to hear about the disruption to your flights and the impact it had on your short break.

We’re very pleased that Cliff was able to step in and work hard to find you more suitable flight times. We understand how important it is to protect your holiday time, and it’s good to know he was able to help improve the situation for you.

We’ll make sure your kind words are passed on to Cliff—he’ll really appreciate it. Thank you again for taking the time to share your experience, and if you need anything further, we’re always here to help.

Thanks & Regards
Johnson Holidays
01213688884

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