Big thank you to Alvin for all his help .Was a bit concerned regarding booking with this company as I had never heard of them but cannot fault them one bit they have been excellent every thing that n... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This is the 2nd time now I've booked a holiday through Johnson holidays. Both Rakesh and Paul have been sooooo helpful throughout this booking. They explained things clearly and reassured me about the... See more
Company replied
I am so excited for my upcoming trip to Egypt this October! Susan was incredible once again, finding me the perfect holiday at a very competitive price. After such a fantastic experience on my Marc... See more
Was a little bit dubious booking through a company that I haven't used before but up to now everything has been plain sailing. Rehan was very helpful and answered my query without hesitation and with... See more
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Flights Search Site
- Holiday Accommodation Service
- Luxury Hotel
- Travel Aggregator
Written by the company
Johnsonholidays ltd has The Art of Travel. Over years of experience in creating luxury holidays, As we are fully independent travel agent & have access to a large portfolio of leading ABTA & ATOL protected travel operators offering you a wide range of holidays around the world, to suit your taste & budget book with low deposit £60 we provide a comprehensive range of travel services, including holidays, flights hotels, Cruise holidays, Luxury tours, Special honeymoon packages and other ancillary services to our customers including car rental, airport parking and airport lounges. We also specialize in Late Deal holidays, staycations & Cottages, Beach holidays , City holidays, guided excursions and many more. Our travel operators offering you a wide range of holidays around the world, to suit your taste & budget Our passion is travel and our team of well-travelled travel planners located all over the UK understand the importance of your holiday & can offer you inspiring travel ideas & personal recommendations. Our exceptional knowledge, guidance & service means we will help you create the perfect trip johnsonholidays.com All our holidays are fully protected; we provide 100% secure bookings for all the customers who book holidays with us.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- 02039977906
- support@johnsonholidays.com
- johnsonholidays.com
4.8
Excellent
2K reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Holiday booked and paid for
Was a little bit dubious booking through a company that I haven't used before but up to now everything has been plain sailing. Rehan was very helpful and answered my query without hesitation and with confidence. Paperwork is emailed promptly to be checked over. I have no doubt if I have another query it will be dealt with professionally. Now just have to wait until August, will continue the review then.
April 9, 2026
Unprompted review
Reply from Johnson Holidays
Dear Heather
Hi! Thank you for your honest and thoughtful feedback. We’re really pleased to hear that your experience so far has been smooth and that Rehan was able to answer your queries confidently and promptly. It’s great to know the process has felt clear and well-managed for you.
We appreciate you taking the time to share this and look forward to hearing how your holiday goes in August. If you need anything in the meantime, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
Very professional
Very professional. Clear information, talked me through everything and gave me clear options so I could make the best choice for my needs. Great holiday option. Will use again.
April 9, 2026
Unprompted review
Reply from Johnson Holidays
Dear Alyson Wallace
Hi! Thank you for your great feedback. We’re really pleased to hear you found the service professional and the information clear, and that you were guided through your options to find the best choice for your needs.
It’s great to know you’re happy with your holiday and planning to use us again. We really appreciate your support and look forward to helping you in the future!
Thanks & Regards
Johnson Holidays
01213688884
Straightforward and polite service
April 9, 2026
Unprompted review
Reply from Johnson Holidays
Dear Neil Murray
Hi! Thank you for your feedback. We’re glad to hear you found our service straightforward and polite. We really appreciate you taking the time to share this, and if you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
Asma helped me with my query very…
Asma helped me with my query very efficient
April 9, 2026
Unprompted review
Reply from Johnson Holidays
Dear Norma
Hi! Thank you for your feedback. We’re really pleased to hear that Asma was able to help you efficiently with your query. We’ll be sure to pass on your kind words. If you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
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Reply from Johnson Holidays
Dear Kyle Tadman
Hi! Thank you for your feedback. We’re really pleased to hear that Cliff was amazing. We’ll be sure to pass on your kind words. If you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
Fantastic Egyptian Holiday
Returned from a 15 night Egyptian holiday with 2 other ladies. We are all older and appreciate our privacy. We each had our own hotel rooms in the Bellagio Hotel in Hurghada which were large spacious rooms. We also had our own cabins on the ship for our Nile cruise and also in our hotel in Cairo. We had no worries regarding transfers to and from each accommodation, or airport, as these were all included in the very reasonable price of the holiday. As it was the first holiday I had ventured on since losing my husband last year, I was a bit worried about the experience. I needn’t have worried as we were very well looked after. The whole experience from booking the holiday was seamless as Johnson’s took care of all the travel arrangements including doing our online flight check ins and visas. Would highly recommend this company, whom I had never heard of before, but will definitely use them in future.
February 11, 2026
Unprompted review
Reply from Johnson Holidays
Dear Ann
Hi! Thank you so much for sharing your detailed feedback. We’re truly delighted to hear that your 15-night Egypt holiday was such a positive and comfortable experience, and that the accommodation, transfers, and arrangements all worked smoothly for you.
We’re especially pleased to know you felt well looked after throughout, and that the booking process and travel support helped make everything seamless and stress-free for you. Your kind words mean a great deal to the team.
We really appreciate your recommendation and look forward to helping you plan another trip in the future!
Thanks & Regards
Johnson Holidays
01213688884
Asma was very helpful and friendly…
Asma was very helpful and friendly today whilst I was paying my balance for our holiday...thank you Asma and have a good day
April 8, 2026
Unprompted review
Reply from Johnson Holidays
Dear Maggie Leatherday
Hi! Thank you for your lovely feedback. We’re really pleased to hear that Asma was helpful and friendly while assisting you with your holiday balance payment. We’ll be sure to pass on your kind words to her.
Thanks again, and we hope you have a great day too! If you need anything else, we’re always here to help
Thanks & Regards
Johnson Holidays
01213688884
Cliff was was so helpful with my…
Cliff was was so helpful with my inquiry first class response
April 7, 2026
Unprompted review
Reply from Johnson Holidays
Dear Michael Cunningham
Hi! Thank you for your feedback. We’re really pleased to hear that Cliff was so helpful with your enquiry and provided a first-class response. We’ll be sure to pass on your kind words. If you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
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Reply from Johnson Holidays
Dear Stephen Taylor
Hi! Thank you for your feedback. We’re really pleased to hear you had a very good experience with Paul. We’ll be sure to pass on your kind words. If you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
A very good experience
Renan was very pleasant and extremely helpful. Nothing was too much trouble for him, even when I kept changing my mind about things !! Did not feel rushed at all.
April 6, 2026
Unprompted review
Reply from Johnson Holidays
Dear Mrs Liz Parkes
Thank you so much for taking the time to share such a wonderful review! We’re absolutely delighted to hear about your positive experience with Rehan.
It’s fantastic to know that he made you feel comfortable and supported throughout, especially while you were exploring different options. We truly believe that making changes and asking questions should always feel easy and stress-free, so it means a lot to hear that you never felt rushed or pressured at any point.
Rehan takes great pride in going the extra mile for every customer, and your kind words perfectly reflect the level of care and patience he aims to provide. Your feedback will certainly be shared with him—it will mean a great deal and serve as wonderful encouragement.
Thank you once again for your kind appreciation. We look forward to welcoming you back and assisting you again in the future!
Thanks & Regards
Johnson Holidays
01213688884
Don’t buy drinks package of Johnson’s
Firstly on our arrival in hurgada was met by the rep who informed us our cruise day had changed which wasn’t a problem as it just meant 2 nights back at the hotel instead of 1 On arrival at the hotel it was adequate but certainly not 5 star Half way through the week I received a. Email stating we had been upgraded to a different boat , they must have known about this previous as the rep did. Again not a problem as the boat the magic 2 was very nice. But as only 2 of our party of 4 had taken out the all inclusive drinks package at a cost of £219 each which we felt pressured into buying before hand. On arrival we was asked if we wanted to take the drinks package out at a cost of £106 each which of course our other 2 party did, I contacted Johnson holidays on return as I felt we had been massively overcharged on our drinks package having paid £226 more I have given them 2 weeks to respond but as yet heard nothing so be warned don’t be pressured into buying before your Nile cruise
March 8, 2026
Unprompted review
Reply from Johnson Holidays
HI Jeannie,
Thank you for your feedback. However, we must respectfully disagree with the concerns raised.
The pricing of the all-inclusive drinks package is determined in advance and communicated clearly at the time of booking. Prices may vary depending on timing, availability, and the specific arrangements tied to your confirmed itinerary. The rate you secured was part of your original package conditions and not a result of any overcharging or misinformation.
Additionally, any operational changes—such as cruise scheduling or vessel allocation—are sometimes necessary and are managed to ensure minimal disruption while maintaining the overall quality of the experience. As noted, you were accommodated on an upgraded vessel, which reflects our effort to enhance your trip.
While we understand your perspective, we cannot agree that any pressure or unfair pricing was applied in this case.
Thanks & Regards
Johnson Holidays
01213688884
Very reassuring and supportive booking…
Very reassuring and supportive booking process.
Rehan was very helpful and explained everything clearly
April 6, 2026
Unprompted review
Reply from Johnson Holidays
Dear Mr Elliott Grady
Thank you so much for your thoughtful feedback! We’re truly pleased to hear that you found the booking process reassuring and supportive from start to finish.
It’s especially wonderful to know that Rehan was able to guide you so effectively—taking the time to explain everything clearly and ensuring you felt confident and comfortable throughout. Providing clear communication and a stress-free experience is something we always strive for, and your comments show that this made a real difference for you.
Rehan will be delighted to hear your kind words. He is dedicated to making each customer feel supported and well-informed, and your feedback is a great reflection of his commitment.
We sincerely appreciate you sharing your experience and look forward to assisting you again in the future!
Thanks & Regards
Johnson Holidays
01213688884
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Good holiday ,but communication should have been better.
Firstly we had a lovely holiday. We did 7 night Nile Cruise and 7 nights All inclusive hotel.
What went well - Airport meet and all transfers, the boat was nice, we enjoyed our excersions with our guide Ahmed, who's knowledge was vast and interesting, his command of English was excellent. He was friendly and polite and made us feel comfortable.. He also did what he could for over half our group when the rooms weren't correct.
I was contacted prior to our departure by someone who ran through the basic itinary.
The price we paid was reasonable and our stay at the Bellagio was good.
What didnt go so well - We were not informed our cruise had been changed to a day earlier and a different boat prior to our departure. We found out when we got to the airport in Hurgarda. This resulted in me having to cancel an exersion I had booked in Hurgarda. The cruise was good nd we really enjoyed it, however communication about this change should have been better.
When we got back to the hotel after our cruise, we were then staying 4 nights (not the origional 3 nights as the cruise had started 1 day early) The extra night had not been booked for us, while Johnsons holidays were instantly contactable, it took about an hour to get a room booked, which i had to book and pay for myself (no other option if we wanted a room for the night) this was obviously stressful and upsetting. We did get the money back into our account from Johnsons within 24 hours, but it just added stress to a holiday which shouldn't happen.
Despite this the good outweighed the bad and we did have a great holiday. Would I do it again? Absolutely. Would I book with Johnsons holidays again? Quite likely!
March 19, 2026
Unprompted review
This is the 2nd time now I've booked a…
This is the 2nd time now I've booked a holiday through Johnson holidays. Both Rakesh and Paul have been sooooo helpful throughout this booking. They explained things clearly and reassured me about the things that I was apprehensive about. Their efficiency was so prompt and everything was confirmed by either WhatsApp or email. I'm delighted with the service I received yet again! Thank you Paul for reinforcing everything this morning again!
April 4, 2026
Unprompted review
Reply from Johnson Holidays
Dear Oli Allen
Thank you so much for your continued trust and for taking the time to share such a fantastic review! We’re absolutely delighted to hear that this is your second time booking with Johnson Holidays and that your experience has once again been such a positive one.
It’s wonderful to know that both Rakesh and Paul were able to support you throughout the process, providing clear explanations and offering reassurance whenever you had any concerns. We completely understand that planning a holiday can sometimes feel overwhelming, so it means a lot to hear that they made you feel confident and at ease every step of the way.
We’re also pleased that you found the communication smooth and efficient, with prompt confirmations via WhatsApp and email—ensuring everything was clear and convenient for you. Delivering a seamless and reliable service is something we always strive for, so your feedback truly means a great deal.
A special thank you for mentioning Paul again for reinforcing everything with you this morning—it’s those extra touches that make all the difference, and we’ll be sure to pass along your kind words to him and Rakesh. They will both be thrilled to know they made such a positive impact on your experience.
We genuinely appreciate your loyalty and look forward to helping you plan many more wonderful holidays in the future!
Thanks & Regards
Johnson Holidays
01213688884
Excellent service from Paul and Rajesh.
Paul has spoken to me a couple of times in the past couple of days and has been most polite and informative of the process since booking my holiday. Previously Rakesh was very patient and helpful in booking the trip. Well done both! The trip goes as well as the booking experience, we will have no complaints.
April 5, 2026
Unprompted review
Reply from Johnson Holidays
Dear Jean
Thank you so much for your kind and thoughtful feedback! We’re absolutely delighted to hear about your positive experience with both Paul and Rakesh.
It’s wonderful to know that Paul has been consistently polite, informative, and supportive in guiding you through the process since booking your holiday. Keeping you well-informed and reassured every step of the way is something we truly value, and it’s great to hear that this has been your experience.
We’re equally pleased to hear that Rakesh was patient and helpful while assisting you with the booking itself. Taking the time to ensure everything is clear and tailored to your needs is something our team takes great pride in.
Your kind words and recognition will mean a lot to both of them, and we’ll be sure to pass on your appreciation. Comments like yours truly motivate our team to continue delivering the highest level of service.
We’re confident that your trip will be just as enjoyable as your booking experience, and we wish you a fantastic holiday ahead! Thank you once again for choosing us—we look forward to assisting you again in the future.
Thanks & Regards
Johnson Holidays
01213688884
Paul at Johnston holidays was great
Paul at Johnston holidays was great. Change one of my hotels as unsuitable. Nothing was too much bother
April 4, 2026
Unprompted review
Reply from Johnson Holidays
Dear Rose Taylor
Thank you so much for your wonderful feedback! We’re delighted to hear that Paul provided such a great experience while assisting with your booking.
It’s fantastic to know that he was able to quickly identify that one of the hotels wasn’t suitable and take care of the change for you without any hassle. Going the extra mile to ensure everything is just right is exactly the level of service we aim to provide, so it’s lovely to hear that nothing was too much trouble.
Your kind words will mean a lot to Paul, and we’ll be sure to pass along your appreciation. Thank you again for taking the time to share your experience—we truly value your feedback and look forward to helping you again in the future!
Thanks & Regards
Johnson Holidays
01213688884
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Reply from Johnson Holidays
Dear Lesley Clarke
Thank you for your feedback! We’re pleased to hear that Paul was informative and kept you well updated throughout. Providing clear and helpful information is something we really value, so it’s great to know he delivered that for you.
We appreciate you taking the time to share your experience and hope to assist you again soon!
Thanks & Regards
Johnson Holidays
01213688884
Paul
Great service, Paul gave me a call today to reassure me on my holiday details. very informative and friendly.
April 4, 2026
Unprompted review
Reply from Johnson Holidays
Dear Tom
Thank you so much for your lovely feedback! We’re delighted to hear that you had such a great experience with our service.
It’s especially wonderful to know that Paul took the time to call you and provide reassurance about your holiday details. We understand how important it is to feel confident and well-informed, so it’s great to hear that his friendly and informative approach made a positive difference.
Paul takes real pride in supporting our customers and ensuring everything is clear and stress-free, so your kind words will mean a lot to him. We’ll be sure to pass along your feedback.
Thank you again for sharing your experience—we truly appreciate it and look forward to helping you with your future holiday plans!
Thanks & Regards
Johnson Holidays
01213688884
Outstanding holiday from start to…
Outstanding holiday from start to finish well organised excursions we all loved it
March 29, 2026
Unprompted review
Reply from Johnson Holidays
Dear Lee Coburn
Thank you so much for your kind words! We’re delighted to hear that you had an outstanding holiday from start to finish and that you enjoyed the well-organised excursions. It means a lot to us that everyone had a great time. We truly appreciate your feedback and hope to welcome you again for another memorable experience soon!
Thanks & Regards
Johnson Holidays
01213688884
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