Johnsons Wellness Reviews 

275
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and installation teams for their helpfulness, politeness, and extensive product knowledge during showroom visits and setups. Consumers also note the smooth delivery and efficient service provided by professionals who ensure everything operates perfectly before leaving. Some reviewers were not happy with communication gaps and lengthy delays regarding after-sales support, missing items, and incomplete deliveries. People also mentioned encountering unexpected product discrepancies upon arrival and experiencing frustrating response times when trying to resolve issues. Buyers noted that chasing for updates negatively impacted their wellbeing after initial purchases.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting team members for being polite,... See more

Service

Clients share positive opinions on service, frequently describing the staff as polite, efficient, and... See more

Product

Consumers find product to be a mixed experience, as many reviewers report receiving exceptional quality items... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrived on... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the fantastic support, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gareth & Harry P. spent yesterday afternoon installing my new hot tub and nothing was too much trouble. A great credit to their company and a first class installation. Software needed a tweak after in... See more

Rated 5 out of 5 stars

Danielle was very helpful throughout the installation process of our sauna and hot tub. When a few issues came up, she handled them quickly and efficiently.

Rated 5 out of 5 stars

My partner and I visited and purchased a hot tub last year. Spoke to Marc who was fantastic and always on hand now to give advice on how to maintain the tub , free expert advice on the other end of a... See more

Rated 5 out of 5 stars

What a great company - 5-star customer service from start to finish! They are friendly, professional, and clearly know what they were doing. Antony in the aftercare team provided fantastic communic... See more


Company details

  1. Hot Tub Store

Written by the company

Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

275 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(275)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely delivery service

Friendly knowledgeable efficient polite delivery team. Fantastic support given and very clear language used with all instructions. Thank you so much Joe Jack and Harry G

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Joe, Harry and Jake did a great job of delivering, setting up and teaching us about our new hot tub. Thanks.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Oli , Harry and Gareth were very patient and careful when delivering our hot tub , top marks , very good in explaining and showing us how the hot tub worked and operated , we would definitely recommend Johnson’s

July 23, 2024
Unprompted review
Johnsons Wellness logo

Reply from Johnsons Wellness

Hi Ralph,

Thanks for the great review.
We will make sure the guys are made aware of the great comments.

Kind regards

The Team at Johnsons

Rated 5 out of 5 stars

From start of ordering from Matt n…

From start of ordering from Matt n delivery from Jordan harry p and oli, was amazing service….. installation n talk and guidance of hot tub was very detailed! Such polite and nothing was an issue to reinstating gate! Thank you soo much looking forward to our purchase ! Defo recommend your company

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish.

Johnson's made the purchase and installation of our new Wellis spa a very easy and stress free experience. The sales team at Thurrock were knowledgeable, friendly and ensured all our requirements were met. The site survey was arranged very quickly and they expedited delivery to suit our timeframe. The installation team were brilliant - efficient, friendly and happy to explain the workings of the spa, chemicals regime etc. They were very respectful of our property and made an extremely good impression. Many thanks to Jack, Joe and Harry G.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great service Joe & Jack!

Joe and Jack were very patient in explaining how everything works, and took the time to ensure that we were entirely happy at every step of the installation. They provided a quality service. They were great communicators. Thanks chaps!

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Super service

Great service !
Hot tub delivered and set up today by
Joe S, Harry G and Jack.
Polite, professional and efficient.
Thank you 😊

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

From start to finish great service

From start to finish great service with friendly and professional people.
Joe, Harry and Jack were brilliant. Tidy workers, thoughtful and very thorough ensuring I understood everything and answered all the questions I had. Thanks!!!

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Today, we had a Technician come to our property to install the Fitted Cover on our New Hot Tub plus give us advice on set up and use of the wide range of Chemicals needed. Nathan the Technician was absolutely brilliant providing not just excellent advice but fantastic customer service. He is definitely an asset to the Company.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

The installation team.

The installation team Joe & Jack were extremely helpful and friendly. They were here most of the day as they were waiting for the electrians to turn up. After everything was done they went through all the instructions with us so we know what to do in the future. I would highly recommend this company. It's been a pleasure from start to finish.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

The installation team

The installation team, Joe, Harry and Jack were very helpful and extremely friendly. They answered our queries in easy to understand terms regarding the maintenance of our hot tub. Their team work was good and the installation was carried in a tidy fashion. Nothing was too much trouble! Would thoroughly recommend Johnson’s and we love our new hot tub!

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Professional installation

Exceptional installation and commissioning by Joe, Jack and Harry. These guys really know what they are doing and completed the task in a very professional manner.
Clear and concise instructions for current and future use of the hot tub.
An excellent credit to their company

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Good delivery and installation experience

Our hot tub was delivered and installed by Joe, Harry and Jack. Very professional and polite and managed to manoeuvre the tub into position through narrow access around side of house. Hot tub was setup and commissioned and fully explained to us before they left. Excellent job, many thanks

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Jake is 5 ⭐️

Jake came to us in Birchington today to service our hot tub
Jake is friendly and knowledgeable.
He was the young man who originally installed our hot tub and is always so complimentary about our garden and this time also about the care I have taken of our hot tub…thank you. He is a credit to your Company.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Jake- superb

Jake was superb in providing easy to understand advice and some tips for use and maintenance of the hot tub.

His personable nature and sheer expertise on the mechanics of the hot tub, and the science of water composition was really invaluable.
He was helpful and patient, with a refreshingly honest approach.

June 10, 2024
Unprompted review

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