Gareth & Harry P. spent yesterday afternoon installing my new hot tub and nothing was too much trouble. A great credit to their company and a first class installation. Software needed a tweak after in... See more
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Review summary
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Reviews shaping this summary
Danielle was very helpful throughout the installation process of our sauna and hot tub. When a few issues came up, she handled them quickly and efficiently.
My partner and I visited and purchased a hot tub last year. Spoke to Marc who was fantastic and always on hand now to give advice on how to maintain the tub , free expert advice on the other end of a... See more
What a great company - 5-star customer service from start to finish! They are friendly, professional, and clearly know what they were doing. Antony in the aftercare team provided fantastic communic... See more
Company details
Written by the company
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Contact info
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, United Kingdom
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
4.6
Excellent
275 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fantastic delivery and installation by…
Fantastic delivery and installation by Jordan,Joe and Gareth
Super quick , tidy and informative great work thanks
March 14, 2024
Unprompted review
Really impressed with jake and Gareth…
Really impressed with jake and Gareth professionalism. Came up against a leak but soon rectified the problem. Explained everything simply to us who are complete beginners. Great service from start to finish. Would highly recommend
February 29, 2024
Unprompted review
The People, Natalie & Henry
The people we dealt with made the experience a pleasure. Natalie in the Sales Office and Henry On Site. Both were very approachable and civil. All questions were answered clearly and succinctly. Both were helpful and incorporated humour in their discussions with us.
Any worries were alaid and the whole experience for us was enjoyable. Both these employees were patient, kind and very good at their different jobs.
We thank them and look forward to sitting in our garden room.
February 5, 2024
Unprompted review
Delivery was a pleasure
Delivery of my hot tub today was a pleasure and all worked out without any issues. Irish Tony as he liked to be called did a great job. From guiding the hot tub into place with my crane driver, to setting it up and walking me through the chemicals a pleasure and with no headaches. Thanks to the team.
December 19, 2023
Unprompted review
Hot tub installation
Jake and Joe installed our hot tub and after some initial issues getting it in past our meter boxes the installation went very well, both of them were very helpful and explained everything clearly, thank you so much
December 11, 2023
Unprompted review
Tony and Gareth installed my hot tub to…
Tony and Gareth installed my hot tub to the highest standard. Both were very knowledgable and had loads of helpful tips. They are a massive credit to the company. Thank You
December 5, 2023
Unprompted review
Joe and Garf delivered the hot tub and…
Joe and Garf delivered the hot tub and set it up. They were pleasant and helpful and Joe explained the operation well. They were supplied with an incorrect cover lifter but managed to fit that as a temporary measure until the correct lifter can be supplied and installed.
November 29, 2023
Unprompted review
Gareth and Joe are top class
Gareth and Joe are top class, straight to the point, knowledgeable, absolute machines
November 23, 2023
Unprompted review
Joe and Tony were amazing
Joe and Tony were amazing. Even though the electrician couldn’t come on the same day, they did everything they could to do settle the hot tub in. Lovely happy and cheery. An asset to Johnson’s.
November 28, 2023
Unprompted review
Jake, Jordan and Gareth
Jake, Jordan and Gareth delivered the hot tub and were courteous, friendly and professional. They positioned the hot tub exactly where we wanted it and assembled the cover in situe. 100% recommend.
November 28, 2023
Unprompted review
Tony came to do an annual service on…
Tony came to do an annual service on our hot tub today. He was polite, friendly and courteous. He also went the extra mile by refilling the tub and putting chlorine in to get it going again. Thank you.
November 24, 2023
Unprompted review
Hottub
Ross & Jack are absolutely brilliant.
Customer service was exceptional and these 2 lads sorted everything out for me.
Thank you so much!!
November 22, 2023
Unprompted review
The entire process....a breeze.
From odering on line to Jake and Tony coming to install my hot tub every thing was simple and a pleasure to deal with. The install team Jake and Tony Called ahead to let me know eta and when they arrived explained everything and couldn't have been any more friendly or professional.
Both chaps took pride in their work and made delivery and setup process a very pleasant experience. Would recommend johnsons hot tubs aftercare and install team any day of the week.
November 21, 2023
Unprompted review
GOOD SERVICE
JAKE the engineer phoned ahead and gave ETA which was helpful. Fitted replacement pump, explained what was going on, tightened up some other things that had come loose, applied UV protector to hot tub lid.
All done with a smile.
GREAT SERVICE. Thank you
November 9, 2023
Unprompted review
Great service…
Jake fixed a leak and performed a full service of our hot tub. Great customer service, very polite and informative.
November 9, 2023
Unprompted review
Reply from Johnsons Wellness
Hi Ysanne,
Thanks for the feedback.
Great to hear that Jake has done a great job for another one of our wonderful customers!
Kind regards
The Team at Johnsons
Absolutely love our hot tub
Absolutely love our hot tub. The service was brilliant too, really friendly delivery team and answered all ours questions. Jake was great, gave us all the information and advice we needed. Definitely recommend this company!
November 8, 2023
Unprompted review
After a completely awful experience…
After a completely awful experience with Johnson’s Jake and Gareth were amazing Joe in the office too! They saved the day today thanks guys Martins customer service was appalling however. I have wasted time and work hours on him not bothering to do a job at all. Taking the wrong photos as he could be bother to wait for me to arrive at the agreed time and the. Submitting the wrong photos which caused no end of stress today when the guys had to think on their fit and carry the hot tub round to an area that they were unprepared for. Johnson’s this is not right. Please take action you are impacting your good staff with someone who clearly doesn’t care further than making a sale!
November 7, 2023
Unprompted review
Reply from Johnsons Wellness
Hi Jo,
Thanks for your kind words about the guys.
We’re really sorry elements of the journey left you feeling disappointed. We will be carrying out a full and urgent investigation into what happened and what improvements can be made.
Kind regards
The Team at Johnsons
Great service once again by the team
Great service once again by the team. This time they moved the hot tub from our old house to the new one!
Confident and polite thank you both Joe and Jordan for your help and advice.
November 7, 2023
Unprompted review
Excellent service
The guys at the Whitstable showroom were very helpful explaining all about the hot tube we purchased.
Tony and Jorden arrived early and installed the hot tub over coming a few access problems to get it where we wanted it. They were polite and helpful.
Tony had to come back the following day (the electrician couldn’t make it till then) to commission the tub and explain how to maintain and control it.
Excellent job from all the guys and Tony left his contact number in case we have any problems. Would recommend them to anyone
November 3, 2023
Unprompted review
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