SISTERHOOD Reviews 

249
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting their timeless designs, natural materials, and durability. Many people are also very happy with the exceptional customer service, highlighting the team's helpfulness, professionalism, and quick response times to inquiries. Reviewers appreciate the efficient handling of orders and the overall positive purchasing experience. However, some customers also noted issues with product quality, such as items arriving defective, developing piling, or tearing at seams shortly after use. A few other people also felt that customer service was unresponsive to initial complaints, leading to delays or unresolved problems with orders, including unreceived items or incorrect shipments.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Response time

People report positive experiences with response times, with many reviewers highlighting the quick and... See more

Order

Customers generally report positive experiences with their orders, often expressing happiness with the items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a defective dress and, despite multiple follow-ups, didn’t get a reply from customer service. Once the issue reached the owner via Trustpilot, the response was quick and professional. I r... See more

Rated 4 out of 5 stars

I bought a sweater in the Black Friday sale. After two weeks, I received a skirt (?). I’ve been emailing with them since December 11th about this. I had to send a picture, then another picture. La... See more

Rated 4 out of 5 stars

Edit (Jan, 1st). Ended up receiving my coat a month later. After I posted this comment, I very quickly received a reply to my email. I was told my package was deemed lost, but... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with the items I ordered! The designs are timeless and the quality feels very good. I also like the fact that they use natural materials. It’s nice to see a brand paying attention t... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Clothing brand. Effortless pieces made sustainably


Contact info

4.1

Great

TrustScore 4 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(249)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Classic yet Fun

I love Sisterhood's classic yet fun designs. Supremely wearable and quality clothes which stand the test of time. Each piece feels thoughtfully made, balancing effortless style with a flattering fit. It’s become my go-to for wardrobe staples that still feel special — timeless with just the right amount of personality.

April 18, 2025
Unprompted review
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Rated 2 out of 5 stars

2 weeks returns period

Unfortunately the returns period is only 2 weeks which I was not aware of so when returning items for £100+ after 3 weeks I was issued with store credit rather than a refund

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Firm favourite

Sisterhood is one of my favourite brands to shop with - I’ve bought items from them since 2020 and the quality has always been spot-on. The designs are beautiful and every piece I’ve bought has been worn and re-worn multiple times. Plus I get so many compliments! They might be a little pricier than average but the quality is well worth it in my opinion.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

High quality, can be high price. Worth it.

I have purchased quite a few pieces from sisterhood over the years and have been following them since they were smaller - I have found the quality of pieces to be really excellent and it has not dipped even now they are a larger brand. My favourite purchase has been a matching blazer and skirt set, the quality of which is still very strong after alot of wear. My most recent purchase was a lovely cotton dress. I've worn it a hell of a lot since last summer and it's not pilled in the slightest. I usually buy things during sales, down to my budget concerns as some of the items can be quite pricey, but if you keep an eye out for when items go on sale, you can grab some beautiful lasting wardrobe staples.

June 12, 2024
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Rated 5 out of 5 stars

LOVE this brand!

One of my go-to brands! Love their designs, especially the summery dresses and tops! Support and delivery convince every single time! Clothes are well made, materials better than of many competitors and the fit is usually true to size.

April 17, 2025
Unprompted review
Rated 2 out of 5 stars

Poor quality

The customer service was good. However, the quality of the items is awful. I ordered a £70 dress (reduced from £90!) but returned it as it looked like something you'd get in primark. I then ordered a skirt and encountered the same issue! Disappointing because I really wanted to like the brand as the marketing looks good! I would not recommend buying from here :(

April 1, 2025
Unprompted review
Rated 2 out of 5 stars

Not worth the price, misleading pics

Items look cheaper than the pics on the website, I bought the Yua dress which came with a lot of stretches and is poorly knitted, and Yara short fully made of polyester, pretty disappointed. I was expecting a better manufacturing since I paid almost 200€, definitely not worth the price and not different from any fast fashion. The claims are misleading.

March 31, 2025
Unprompted review
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Rated 3 out of 5 stars

Lovely quality but refunds take a while

I ordered a coat and then two jumpers. I returned both however only the coat was registered as returned. I emailed them and got in touch via Instagram and they’ve processed the refund for both items but it’s been 3 weeks since I returned it and I still don’t have the money back in my account for the coat. The clothes were actually really lovely quality they just didn’t suit me. But based on the return experience I wouldn’t buy again unless I was sure I’d keep it.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

I can't return items delivered to be 11…

I can't return items delivered to be 11 days ago. I tried using the returns portal multiple items and the only option seems to be store credit :(

March 5, 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Hi Joanna, Please can you email us at contact@join-the-sisterhood.com with your order number so we can resolve this?

Rated 5 out of 5 stars

Excellent customer service from Molly

Excellent customer service from Molly.
I made an error on my order and Molly responded to my email and request quickly. She was friendly and went above and beyond. Fantastic experience.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice quality and great service

I ordered three sweaters which were all very soft and of high quality. There was an issue with one of the sweaters which the sisterhood team solved within a day. I highly appreciated how accommodating they were in their handling of the issue and so far can totally recommend the brand.

March 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Beautifully made clothing

Finally, some knit tops I absolutely adore! And to top it off, Sisterhood has the most amazing customer service - something rare these days. I’ll be shopping here regularly.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service.

This was the best customer experience I have ever received. I cannot recommend enough, the quality of the item is beautiful and I will definitely be buying here again.

January 30, 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much Maddie, we appreciate the review so much! Love Sisterhood

Rated 1 out of 5 stars

Awful.

Disappointed.
Okay products, terrible customer service. I had the pleasure of speaking to molly who was extremely rude, sarcastic and unhelpful. I spent over £500 on their products which I’ve returned purely because of the experience I’ve had. I won’t be shop there again.

February 3, 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Hi Sameer, I am sorry to hear you feel this way about your experience. For clarity of the situation, you requested that an order with standard shipping be upgraded to a next day service once it had already left our warehouse, at which stage we are no longer able to make any changes. The couriers collect 100's of packages each day and it's impossible to retrieve one back once it is in their network, had the order still have been at our warehouse we would of course have upgraded this for you. We felt we explained this fairly via emails, but we are sorry that this explanation left you unsatisfied.

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Rated 5 out of 5 stars

MY FAVOURITE BRAND!!!

MY FAVOURITE BRAND!!!

I absolutely love Sisterhood, unrivalled in terms of style and quality - as well as the best customer service! Every season's new styles are divine. I absolutely love it, couldn't recommend enough!!

January 23, 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much Tanya, we appreciate the review so much! Love Sisterhood

Rated 1 out of 5 stars

Disappointing…

Disappointing…

Ordered a £240 coat and what I received was different to the picture - it had much smaller lapels and it looked quite cheap.

Not only have I been misled here, but returns are not free therefore I have to pay to get a refund for a product which is not what I ordered. Wowzers.

I won’t be ordering from Sisterhood again.

January 18, 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Hi Laura, we have sent you an email with a resolution for this situation. I'm really sorry you were disappointed with your item but we'd love to make this right!

Rated 1 out of 5 stars

Worst decision to buy from them!

Worst decision to buy from them!! I bought my very first wool coat (Mabe) from them during the Black Friday sales last year. It arrived after a few days and was too big. Since I’m based in the UK, I decided to exchange it for a smaller size. Paid the postage to send it back and they acknowledged receipt of the item early December. I waited for 2 weeks and had no update so I emailed them. Their customer agent (Molly) said that the exchange was not recorded in the system so she did it for me and said it’d be dispatched by 8th Jan. I got the email saying an order was created but since then, radio silence. I’ve sent them an Instagram dm and multiple emails to get an update and heard nothing back. 2 months and I still don’t have my item. Absolutely horrible service and now I’m planning to seek help from an ombudsman and take things to court!!

January 17, 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Hi Elaine, we have sent you an email regarding your review as we have the exchange item showing as delivered to you. We'd love to see if there's anything else we can do for you.

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