Comfort: 1. Trained specialists that remove the worry of customers in this environment when electricity rates are sky high (and gasoline and oil rates as well). 2. As seniors on a fixed income, my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy, almost effortless process, just sign up and they shop rates for you, email you when they find a better one. Good communication as well. We just opted for their fixed rate program and will save a... See more
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Besides offering a service that is very useful, Arbor provides periodic updates even if nothing new is on the table for a decision. Recently when asked a simple question, Olive provided a fast respons... See more
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I’ve been offered to try using Arbor for about six months and their service has been excellent. My electric costs over the last two billing months has been considerably lower than for the same times... See more
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Company details
Written by the company
Arbor is an app that lowers the price everyday Americans pay for energy. Power bills can be a confusing maze of hidden fees and unclear options, but they don’t have to be. Our app simplifies everything, providing clarity and control while saving people money. We find users lower cost, fixed electricity rates - with a two minute sign up process and automatic switching and monitoring. We take care of the details and complexities, so they can focus on what matters to them instead. Over $7.5M saved for American households.
Contact info
1606 Headway Cir STE 9756, 78754, Austin, United States
- support@joinarbor.com
- joinarbor.com
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Early Termination Charge Reimbursement
I received an early termination charge after the cancellation of a former agreement when Arbor was securing me a better rate. I wasn't previously aware of Arbor's Early Termination Fee policy, and customer service was great in resolving the issue.
May 30, 2026
Unprompted review
Reply from Arbor
Hey Karen! We read your feedback and are sorry for the misunderstanding.
We'd love to clarify our Early Termination Fee (ETF) policy: Arbor is commitment-free and will cover any early termination fees (ETFs) incurred as a result of a supply rate switch or cancellation through Arbor.
If you receive an official bill from a supplier or utility that explicitly states an ETF is owed, simply email us with a copy of the bill attached, and we will promptly reimburse you.
We've emailed you directly to request a copy of the ETF and look forward to your reply 🌞 Thank you for giving us the opportunity to clarify. All the best.
I always get the best rate with arbor!!
I always get the best rate with arbor!!
July 14, 2026
Unprompted review
Reply from Arbor
That's what we like to hear, Sandy! 🌳 We'll keep doing the rate-hunting so the best deal keeps finding you.
Two major mistakes
Two major mistakes, zero accountability, and a huge loss of money for me. First, without checking my actual supplier, they switched me to a much higher supplier. The moment I found out they assured me that they would cancel that. Months later my bill is almost triple, so I contacted them immediately. They basically said look at your contract. Several emails later it was confirmed that this new company was canceled, I had to revisit with my old supplier which was significantly less expensive. After losing hundreds of dollars, they offered to refund me $17. You really cannot get more offensive than that.
I would not suggest doing business with this company. Do your own research. I would not suggest doing anything on autopilot, since they clearly don't do what they promise to do in terms of looking at your actual bills and your actual dates. They automatically switched me to a much higher energy and you would never take accountability for that.
July 10, 2026
Unprompted review
Reply from Arbor
Hi Nora, appreciate you reaching out! We're sincerely sorry for the frustration and are happy to explain what happened here.
It looks like we most recently switched you to a new supply plan on May 21. When you enrolled with Arbor this past November, you enabled Autopilot and connected your National Grid online account. That allowed us to monitor your electricity supply rate and automatically switch you to a lower-priced plan through our network of trusted suppliers whenever one became available. Because your preference was set to Short-Term Savings, we would only make a switch if it immediately lowered your supply rate.
At the time of the switch, your National Grid account showed an independently secured third-party supplier (Clearview Electric) with a supply rate of $0.2879/kWh. We enrolled you with Major Energy at $0.178/kWh for six months, which represented a significant reduction from the rate we saw on your account.
It sounds like, before we completed that enrollment, you had already switched to another supplier independently. Since that change happened outside of Arbor, we weren't aware of it and don't have visibility into the rate or terms of supplier enrollments completed directly with another provider.
We emailed you immediately after submitting the enrollment on May 21 with the details of your new rate. A few days later, you let us know you had already secured a lower rate on your own and asked us to cancel the Major Energy enrollment. We promptly submitted the cancellation request and also disabled Autopilot on your account to prevent any future automatic switches while you continued managing your supply independently.
Supplier cancellations can take 1–2 billing cycles to process. Last week, you let us know the Major Energy rate appeared on your bill before the cancellation had been completed. We immediately requested a copy of your utility bill so we could reimburse any difference, and once you provided it, we reimbursed the difference between what you paid with Major Energy and what you would have paid without the Arbor-secured supply rate.
It's also worth noting that your National Grid bill includes both delivery and supply charges. Delivery charges are always set by National Grid and cannot be changed by Arbor or any third-party supplier. Only the supply portion changes when you enroll with a supplier. On your June bill, your total charges were close to $300, made up of $126.45 in supply charges from Major Energy (712 kWh × $0.178/kWh) and $172.47 in National Grid delivery charges. Without Major Energy, your independently selected supplier would simply have been billed in place of Major Energy for the supply portion.
You also mentioned that your previous bill was around $121, which suggests your electricity usage was likely much lower during that billing period. Lower usage would naturally reduce both your supply and delivery charges. We've requested copies of your previous utility bills by both email and voicemail so we can compare the billing periods, determine exactly what caused the increase, and confirm that the reimbursement we provided was accurate, but we haven't received those yet.
We'd love the opportunity to continue helping and make sure every question is fully answered. Whenever you're ready, you can reach us at 888-836-3145 (Mon–Fri, 9–5 ET) or simply reply to our email, and we'll take it from there. All the best.
The Arbor is fortunate to have Nick
The Arbor is fortunate to have Nick. He relates well to the members of our community. He is compassionate, understanding and considerate.
July 12, 2026
Unprompted review
Reply from Arbor
Thanks so much for the kind words, Norman! 🌞 It looks like this review may have been meant for a different company, but we appreciate you taking the time to write it - and if you're an Arbor customer, we're always happy to help with anything you need.
This is a great company
This is a great company, very responsive, highly intelligent, and knowledgeable people to speak to.
An excellent service because let the end of the arbitrage between energy providers and it's always the lowest and best which is fine with me and I think a phenomenal service!
July 9, 2026
Unprompted review
Reply from Arbor
We really appreciate this, WK - the team will be glad to hear the support felt knowledgeable and helpful. 💡 We'll keep handling the switching between suppliers so you always land on a favorable plan.
The Arbor team got back to me with my…
The Arbor team got back to me with my issue right away. Emma was so nice and helpful. It was a great feeling to be seen as a person and not just another email in the inbox.
June 29, 2026
Unprompted review
Reply from Arbor
So glad Emma could jump on your issue right away, Tiffany — we'll be sure to pass your kind words along to her. 🌳 Our customers are never just another email in the inbox, and it means a lot that it came through that way.
$$ saved
They're saving me $$ and even covered the early termination fee! They're also quick to respond to emails and super friendly. 10 out of 10 would definitely recommend (:
June 10, 2026
Unprompted review
Reply from Arbor
Page, covering that early termination fee is us standing behind what we promise 💰 and glad the switch is paying off! Great to hear the friendly support stood out too too; thank you for the 10 out of 10 :)
Everyone was very supportive and very…
Everyone was very supportive and very prompt to respond.
July 3, 2026
Unprompted review
Reply from Arbor
Happy to hear our supportive and quick responses stood out, Steven 🌞 Thanks for taking a minute to share your experience!
New customer's report
I haven't been a customer for long, so I don't have anything to report. So far, so good, anyway.
May 2, 2026
Unprompted review
Reply from Arbor
Welcome aboard 🌞 We'll be working behind the scenes to turn "so far so good" into savings you can actually see. Thanks for giving us a try!
They do all the work
They do all the work! Have been using arbor for about a year. Would highly recommend using them. Support is awesome as well. Give them a try!
July 1, 2026
Unprompted review
Reply from Arbor
A full year of handing us the work and still recommending us means a lot, Melissa. 🌞 We're so glad the support has stood out along the way, and we'll keep doing the heavy lifting so you don't have to.
prompt and personable reply
prompt and personable reply. Unfortunately details weren't entirely accurate but that's ok, end result is fine.
June 29, 2026
Unprompted review
Reply from Arbor
Glad the reply came through quick and personable, and that things landed where they should in the end. 🌳 You mentioned a couple of details weren't quite right, though - we've requested your account details so we can take a closer look and make sure everything's accurate. Looking forward to hearing from you!
Arbor reached back out
Arbor reached back out. Was prompt, polite and helpful. Did quite understand Arbor’s role! Thanks bunches!
July 1, 2026
Unprompted review
Reply from Arbor
Prompt and polite is exactly how we want every follow-up to feel, Pamela - thanks bunches right back! 🌳 If there's ever anything about how Arbor works that you'd like further assistance on, we're always happy to walk you through it.
Arbor is a great company and looks out…
Arbor is a great company and looks out for what I need. Saves me money!
June 30, 2026
Unprompted review
Reply from Arbor
Looking out for what you need while keeping money in your pocket is the whole reason we're here 💰 - so glad that's coming through. Thank you for the kind words!
Arbor was a very interesting company…
Arbor was a very interesting company and learning what they do is a wonderful thing
Staff were very kind and helpful in understanding anything I needed to know and very welcoming to aide me in any of my concerns I totally recommend this app to anyone that can't use the valuable aide thank you
June 29, 2026
Unprompted review
Reply from Arbor
It means a lot that the team could answer your questions and make you feel welcome while you got to know what we do, Abdul. 🌞 Thank you for recommending Arbor - we're glad to have you with us.
Arbor has been able to help me find the…
Arbor has been able to help me find the cheapest electric rate to help me have the lowest monthly electric bill. Would recommend to all my family and friends!
April 1, 2026
Unprompted review
Reply from Arbor
A lower monthly bill and a recommendation to friends and family - that's about the best note we could get, Cam. 🌞 We'll keep hunting down the best personalized rate plan we can secure for you.
Arbor is a great company
I had a question about my accounts and Arbor answered right away. Arbor is a great company. They search for great prices on my utilities, and I don't have to do anything, they find the best prices and get them for me. Great company. Thanks, Arbor, for all your work
June 10, 2026
Unprompted review
Reply from Arbor
Kathy, we're glad your question got a quick answer and that the rate-hunting feels like something you never have to think about. 🌳 Thanks for the kind words - we'll keep doing the legwork so you don't have to.
Reply from Arbor
Honesty about your savings is something we never want to compromise on, Denise. 💰 Thank you for taking a moment to share it.
Arbor is wonderfu!
Arbor automatically monitors my electric rate, saving me the chore of doing so. They also keep in constant contact, letting you know that your rate is the best in the region. If it's not, they'll email, telling you they're changing suppliers.
Their customer service is terrific, too.
I've recommended Arbor to friends and Arbor rewarded me for each person who signed up. They are a terrific organization! I cannot say enough about them.
June 29, 2026
Unprompted review
Reply from Arbor
Tom, it means a lot to hear the automatic rate monitoring and the steady updates have taken a chore off your plate - and that the support stood out too. 🌳 Thank you for sending friends our way; we're grateful to have you in our corner.
In these hard economic times
In these hard economic times, everyone is trying to save money. My experience with Arbor has been rewarding for year now. I’m saving money on my electric bill and paying less than most other companies are charging. Sign up with Arbor Energy and start saving today.
June 29, 2026
Unprompted review
Reply from Arbor
A full year of paying less for energy while costs climb everywhere is exactly what we hope for, Mary. 🌞 We appreciate you sharing your experience and will keep working to keep that bill down.
It’s so easy!!
It’s so easy arbor looks for the best rate and switches to it for you. Nothing to do but save money! I have an electric car and I’ve saved so much. Thanks Arbor
June 29, 2026
Unprompted review
Reply from Arbor
With an electric car, every bit of rate savings really adds up - so glad it's landing for you, Sydney. 🌞 Finding the better rate plan and making the switch for you is the whole idea, and we'll keep at it.
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