Sunny Side Travel Reviews 153

Easy booking online and good communication with the representative. Unfortunately we couldn't pay online for the tickets! Cash only! Pick up from the hotel on time. According to the website you should get a guide during the trip- none on the boat. We had no idea when we reached the turtle bay as no info given to us during the trip. We were hoping to learn about Antalya as described on the website. Variety of lunch choices not as described on the website too ( grilled chicken, spaghetti and cabbage salad served for lunch).We enjoyed the trip, but some improvement is needed with the customer care.

I used this company for a diving trip in Side, Turkey on Fri 16 Aug 24. From initial enquiry to the end of the trip the customer service was excellent. The diving trip itself was outstanding; friendly and hospitable staff ensured I was well looked after and all novice divers were put at ease from the offset. Moreover the pick up / drop off was smooth and the lunch delicious. Furthermore the value for money was brilliant - Highly recommended 👍

Would not ever recommend this company! Firstly they want everything paid in cash. We booked the dolphin experience (nearly £500) we were unable to get to a cash machine before pick up. So we were left outside whilst the dolphin show had started to ‘search’ for a cash machine.
After about an hour and finally being able to withdraw cash, the communication with the representative was very unhelpful. At one point he offered to take a card payment but would put 20% on to the total! No way!
I’m sorry but I went with a friend and our two daughters, so for them to expect us to be carrying this amount of cash is strange. You can use ApplePay and cards in all shops, (albeit some you have to spend more than €10 to use a card) restaurants and bars etc so trying to make another £100 out of us is ridiculous.
We missed most of the show.
After that we had booked a personal group swim with the dolphins. It was very rushed and we were only in there for about 5 minutes. It was like a conveyor belt, one in one out.
Our group was one of the last participants. Once we got out we headed to the changing rooms to get dressed. On the way there the ‘driver’ said ‘are you ready we are about to leave’. I said we had only just got out of the pool and we needed to change and also wanted time to look at the photos they had taken of us so we could buy some as it’s obviously a very important experience that you would like to have a memory of.
Once we changed quickly the driver again said he was leaving and again we said we wanted to purchase some photos. He was not happy and kept huffing and puffing whilst waiting.
We paid a lot of money for this and to be rushed when it wasn’t our fault the time slot for us was (that they had booked) was later than everyone else’s. Not our fault! It really put an unsavoury feeling to the experience.
Yesterday unknown to me my friend had booked another trip through them to the caves. Last night my daughter fell over and broke her arm and we had to attend hospital and only got out at 9am.
I had no signal at the hospital so had no way of contacting the company saying that we were unable to make the trip.
I get that they are a business and this must be very annoying and I accept that fact they have lost a ‘sell’ as it were.
But as soon as I got back to the hotel and connected to the WiFi, I received a series of messages.
One including threatening to send a lawyer/ legal representation to the hotel to obtain the money from me.
One with a payment link telling me I had to pay them through that to avoid legal action.
And then a series of messages saying I was disrespectful and not a nice person!
I would normally pay my dues, however after getting these scaremongering messages I was not about to part with my money.
I told them to send legal representation and all of a sudden they blocked me and called me more derogatory names before doing so.
So I would definitely not recommend this cowboy company with a very unprofessional attitude and think it’s acceptable to make threats to a woman.
His name was Michael and he should be very ashamed of himself!

Reply to Join Excursions’s:
It’s ok to lie and pretend that you never threatened me or that you never did send messages of which were rude and unkind.

I’ve have the message’s here of which we exchanged, screen shots.

I’m glad I did because all of a sudden you deleted the messages off of the WhatsApp chat…………why would you do that? If you were innocent of not trying to coax me and threaten me with legal action, why delete the messages with that content in the chat???? Suspicious

Joinexcursion is an OUTSTANDING TRUSTWORTHY
RELIABLE and definitely
THE BEST you can possibly find in Antalya thanks to joinexcursion and especially MICHAEL we had the best holiday ever I highly recommend using their services for any unforgettable fun day you are planning to have.
Thank you ever so much for your Amazing support and quick response.

Perfect day out. Staff were fantastic and the food was brilliant.

Whole experience as requested. Pick up from the hotel and than drop off. Dolphin show was amazing, kids loved it. I would recommend this company. Very helpful and reliable.

We had a great Jeep safari that we booked with Joinexcursions! Everything was good arranged! From the pick up in the morning at the hotel, till the stops and the water fights! We had so much fun and really enjoyed it every minute! Next time we book again with Joinexcursions!!

My husband and son had a great time on the buggy safari. Everything was great from the timings of the pick up to the track they went on. Great value for money - we would definitely book with you again and I would recommend you to anyone staying here in the future too. Thank you! 😁

The easy organization, great comfortable bus and very kind and polite driver.
Every star deserved. ❤️

A wonderful trip that we will remember for a long time!
Transfer on time, Polish music, wonderful guardian!
We wholeheartedly recommend going rafting!
We will definitely use other trips from this agency.

6 hour fishing trip fishing in side straight from the hotel to boat , amazing day out caught lots of fish , stag on the boat where super friendly and felt really safe

Everything was great. Excursion to the hammam was well arranged.

I bought two "Fire of Anatolia" tickets which supposed to include transfer from hotel,assistance and dinner.I've got only the transfer and the show.No assistance whatsoever(at least in English)and no dinner provided.Money payed in cash before the show.Received confirmation about the services included but I think this is an usual method to ask for more money ,as long as you(like tourist)cannot do anything about, after you see that you are burned.Definitely not a trustfull agency.

Michael has been absolutely amazing for booking tours for me and my family.
Unfortunately one of our tours got cancelled due to government inspection and he was quick with letting us know and rebooking us back on for a later date.
His customer service is brilliant, replies are quick and he is very friendly and reliable. Would defo recommend using him if you’re looking to book any tours whilst you are on holiday in belek 👌🏼

We had a very nice experience with horse riding. The staff was helpful, friendly and superkind! We went to ride through the nature and along the beautiful beach trail. Absolutely recommend!

Booked through the site -Absolutely loved the sunset cruise ❤️
The boat takes you around and you have times to go swimming. Food was fresh and the entertainment (music foam ) was great aswell and most of all the sunset was beautiful ❤️
Would defo recommend - can’t go wrong for the price 👍

This is scam company. They sold me tickets for £18 euros each for 5 people total of £90 euros to watch the land legend show and transfer there and back to my hotel. We find out later you do not need to pay to watch the show in land of legends. The show finished at 11pm the man didn't turn up to pick us up, 5 vulnerable ladies standing waiting for our transfer. We had to get taxi home for £10 euros. What con artist company please avoid.

I am extremely impressed with the swift service and professionalism of joinexcursions.com. They handled my needs promptly and efficiently, exceeding my expectations. Highly recommended.

It was amazing and affordable. Not to long , clean and fun !!!!

Myself and my family had the most amazing time on the jeep safari through the Taurus mountains! Water fights, great views, swimming in natural pools after stopping for a lovely lunch near the river it was a brilliant day and staff were amazing! Would recommend to anyone. Value for money eas fantastic!