Homebase Reviews 159

Easy to use for my small business. I can create and share work schedules for my employees, they can set up their schedule preferences, and request time off. Easy to use for clocking in and out and ke... See more

I love using Homebase. I started by using the timeclock, and now we use it for payroll too. The reason I am giving it 4* instead of 5 is because it takes a long time to resolve tax problems. Hopefully... See more

Our employees can navigate and clock in and out just fine, however we have multiple departments and the notifications from all departments go to everyone. We've reached out before (via email because... See more

The AI support has been actually good for general questions. The human support has been phenomenal. There are some features however that I wish we could have -like separate schedules by department i... See more

Homebase scheduling is excellent and works very well for our team. However, their payroll service needs significant improvement. There is no way to speak directly with someone knowledgeable about payr... See more

WTAF?! When I signed up for payroll services, Homebase was a slick operation. Their support was to tier. Real humans, prompt and attentive. Apparently, they ditched that model for a no service, wa... See more

Homebase has been a game changer for our business. It’s easy to use and has made scheduling, time tracking, and team communication so much more efficient. Our team picked it up quickly, and customer s... See more

Quite frankly I do not know how I managed before I found Homebase. I use the free version to schedule my wife's team of caregivers. As her primary caregiver I don't have time to handle this task manua... See more

I called today to get W2s for my staff since I did not see anywhere on the portal. It says they are closed today due to holiday. Holiday was yesterday for MLK day. I am so much planning to join e... See more

Worst payroll migration ever. They did not take notice of our previous PEO relationship and charged our company thousands of dollars in quarterly fees within the first month of our migration. Now we h... See more

Love homebase! It helps us with schedules, PTO time and department coverage. Also like that we can communicate through their messages and give shout outs to employees. We have used homebase for severa... See more

Life is better with Homebase. As a small business owner with limited time and a growing team, I’ve tried a number of tools to manage everything from scheduling to payroll, none have delivered quite li... See more

Overall, very happy with the app. It's way easier to use than the other popular one in the app store. I've used the payroll platform for one of my concepts, and it worked great! Definitely recomme... See more

I was a happy customer for 2 years, and I am even listed on their website with quoted positive reviews. Today marks the 8th week of them avoiding me completely when trying to get their help with a pay... See more

A fraudulent payroll was submitted. Homebase was unwilling/unable to cancel the payroll in a timely manner. The call center troubleshooter was unwilling to escalate our repeated calls to a decision... See more

I use Homebase mainly for timesheets for my construction company. It makes keeping track of employee hours so much easier and saves so much time. Also, I can send the customers a copy of the time sh... See more

Extremely easy to convert payroll; Homebase handled almost everything for our company. Payroll processing is easy and so affordable. Homebase also caught local tax requirements that ADP allowed to g... See more

Worst company Ever!! They will take unauthorized payments out of your personal account and then try to justify it with a whole bunch of talk that doesn’t make sense. Money that never belonged to them... See more

We like the ease of being able to assign shifts and they are notified of them. However, i wish there was a way to enter an officer's availability to make it easy to upload into open shifts.

Homebase is a huge help within the hiring process and a great HR system to use. Christofer Peralta has been the best point of contact for any questions and needs that arise, always answered immediatel... See more

Homebase has made scheduling, employee timesheets, time off requests and tracking other important information so easy! Super user friendly! We also love that it has to option to connect to other progr... See more

Ease of setting up the homebase system and the apps to use for staff to report their hours. Calculating hours for payroll was easy. I have retired and my partner student staff has used this app to r... See more

Homebase is an easy to use platform that really helps me manage the staff hours/timeclock. I purchased Homebase for my previous employer and was so happy to be able to switch my new employer over to... See more

As a small biz, Homebase has been great helping me save quite a bit of time and cost managing my employees. Big fan of the payroll feature as I find that to be the most tedious and they've done a grea... See more

It's easy to use, especially for staff that might not be super comfortable with tech/apps/etc. On my end for scheduling staff, time sheets, time off requests and so on-- it's also easy to use! When I'... See more

Owning six restaurants and bars, we rely heavily on HB as a critical tool for open and clear communication. Christopher Peralta has been, by far, the most timely and responsive representative we’ve wo... See more

I like that the schedule is always up to date in real time and that each employee has it available at their convenience. This completely eliminated the "I didn't know I was supposed to work today" iss... See more

Scheduling is very easy! I appreciate that I can check locations of employees upon clock in/out. The mobile app allows me to function while away from the office.

Fast, efficient and ease of use! Looking into using more that Homebase has to offer in the coming months. Very happy with the software and the customer service!

Has made my job with scheduling so much easier. I am able to track my labor which is a great asset. Employees are able to see their schedule, work hours and schedule off which eliminates the questio... See more

Homebase has been a blessing to our company, and your team has always been excellent with us. I want to thank all of your team members for the outstanding work and your system.

This is a very helpful, effective, workplace tool. It is cost effective and the support is outstanding. I only wish their payroll system integrated with QuickBooks Desktop Enterprise.

I love having 1 app for everything. It works well most of the time. We've had occasional issues with getting notifications and punching in/out.

Keep track and schedule work schedule for employee is simple and straight forward. Update with new requirements from State/Federal.

Building the schedule is easy, team communication is good, but the timeclock kiosk app isn't working for us. It can take up to ten minutes just to confirm a clock in or clock out, and there are inaccu... See more

Not clear pricing and changes to account without approval. No follow up on issues with access. Attempted to downgrade but system wouldn’t allow it. Support didn’t respond and then didn’t help.

The customer service is sub par and does not seem to care at all. When things don't work there are no educated responses and a true lack of compassion. Quick response and no follow through. Have used... See more

Lots of new categories and ways for planning ahead! I’d retired, but am back, doing schedules, and find it much easier! Thank you!

We keep having issues with our payroll not being submitted on time due to slow work in whatever department does wire payments. Still cannot get our Guideline connected.

I used to love this app. It has gotten so glitchy in the last year though. It barely works half the time, it is slow, takes up a ton of bandwidth, refuses to load, and generally has gotten obnoxious... See more

I have my scheduler with them and run my payroll through them! DON'T USE THEM! When you need help to resolve the issues that the company caused they are never available. I've been working on two ca... See more

Homebase app and portal are convenient and easy to use, HOWEVER, and a BIG HOWEVER, when it comes to receiving customer support over the phone, HomeBase is absolutely terrible at that. I would rank ph... See more

All 5 of my accounts were not implemented correctly. I have had IRS send me notices because of it. The implementation process should be more thorough. And then when I tried reaching out to the two peo... See more

Homebase is great for bundling staff scheduling, time clocks, PTO and time off tracking, and doing payroll. We love the HR Pro support as well.

Terrible customer service. Kept having problems with the timecards not displaying on the correct days which was throwing my payroll through a ton of hoops. Rerunning missed payments and the such. Call... See more

Homebase has made my first small business so easy! From time clock, to scheduling, to HR support. LOVE this experience!

Run—do not walk—away from Homebase! This company should not be offering payroll services—especially for micro businesses with hourly employees. The auto payroll will miss worked hours if they f... See more

I would not recommend this company for payroll to anyone. Any pros you think they may have are overwhelmingly offset with their support. The customer service is the worst of any company I have ever... See more