Easy to use for my small business. I can create and share work schedules for my employees, they can set up their schedule preferences, and request time off. Easy to use for clocking in and out and ke... See more
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Review summary
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Based on these reviews
I love using Homebase. I started by using the timeclock, and now we use it for payroll too. The reason I am giving it 4* instead of 5 is because it takes a long time to resolve tax problems. Hopefully... See more
Company replied
Our employees can navigate and clock in and out just fine, however we have multiple departments and the notifications from all departments go to everyone. We've reached out before (via email because... See more
Company replied
The AI support has been actually good for general questions. The human support has been phenomenal. There are some features however that I wish we could have -like separate schedules by department i... See more
Company replied
Company details
- #297 of 336 best companies in Software Company
Written by the company
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Contact info
Pacific Ave 1800, 94109, San Francisco, United States
- joinhomebase.com
3.4
Average
159 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A solid workplace performer
This is a very helpful, effective, workplace tool. It is cost effective and the support is outstanding. I only wish their payroll system integrated with QuickBooks Desktop Enterprise.
July 31, 2025
Reply from Homebase
Thanks so much for the 5 stars, William! We’re thrilled to hear Homebase has been a helpful and effective tool for your team—that’s exactly what we’re here for. We’re grateful for your feedback on QuickBooks Desktop Enterprise integration and will be sure to share it with our team. Helping you run a smoother, stronger workplace is what drives us. Thanks for being the best part of Homebase. 💜
This app makes it convenient to create… timesheets and payroll
This app makes it convenient to create timesheets and payroll, keeping hours worked and etc
July 24, 2025
Reply from Homebase
Thanks so much for the 5 stars, Joseph! We're so glad Homebase is making it easier to manage timesheets, payroll, and hours worked—that’s exactly what we’re here for. We’re grateful to support hardworking teams like yours. If you ever need anything, just tap the Support tab in the app or email help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Homebase is easy to use
Homebase is an easy to use platform that really helps me manage the staff hours/timeclock.
I purchased Homebase for my previous employer and was so happy to be able to switch my new employer over to it as well! The price is reasonable and the reports are so easy to download to a spreadsheet. Thanks for being a great option!!
July 31, 2025
Reply from Homebase
Thanks so much for the amazing review, Joni! We’re honored that you’ve brought Homebase with you to a new employer—that means the world to us. We’re so glad it’s helping you manage staff hours easily and giving you the tools you need at a price that works. If you ever need anything, just tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Keep track and schedule work schedule…
Keep track and schedule work schedule for employee is simple and straight forward. Update with new requirements from State/Federal.
July 31, 2025
Reply from Homebase
Thanks so much for the 5 stars, Vinh! We're truly grateful to have you using Homebase to keep things simple, organized, and compliant. Helping you manage schedules and stay up to date with state and federal requirements is exactly why we’re here. We know running a team takes real work, and we’re proud to support you in making it easier. If you ever need anything, just tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Our controller thinks that Homebase customer service is rinky dink
A fraudulent payroll was submitted. Homebase was unwilling/unable to cancel the payroll in a timely manner.
The call center troubleshooter was unwilling to escalate our repeated calls to a decision maker with the authority to resolve our issue.
Our controller thinks that Homebase customer service is rinky dink. She was particularly frustrated that she was forced to waste hours of time on a few serious time sensitive issues that could have been resolved in a 3 minute phone call.
January 15, 2025
Reply from Homebase
Hi Steve — we’re truly sorry for the experience you had. When it comes to something as important as payroll, you deserve fast, clear support. It’s clear we didn’t deliver that, and we apologize. We know how frustrating and time-consuming this must have been, and we take full responsibility for dropping the ball.
Your feedback is incredibly important, and we’re grateful you took the time to share it. We’re always working to improve, and this helps us do better.
If there’s anything we can still assist with, please reach out through the Support tab in the app or email us directly at help@joinhomebase.com. Thank you for being the best part of Homebase. 💜
Very easy to use and navigate
Very easy to use and navigate. Very helpful tools for the admin.
July 31, 2025
Reply from Homebase
Thanks so much for the 5 stars, Alex! We're so glad to hear Homebase is easy to use and giving you the tools you need as an admin to keep things running smoothly. That’s what we’re here for—to make work easier for unstoppable teams like yours. If you ever need support, tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Reply from Homebase
Thanks so much for the 5 stars, Stephanie! We're thrilled to hear Homebase is saving you time, effort, and money—that's exactly what we’re here for. Helping hardworking teams like yours run smoother is what drives us. If you ever need anything, tap the Support tab in the app or email help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Reply from Homebase
Thanks so much for the 5 stars, Karen! We’re so glad to hear you’re loving Homebase and have no complaints—that means the world to us. We’ll keep doing our best to support unstoppable teams like yours. If you ever need anything, reach out through the app or email help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Quite frankly I do not know how I…
Quite frankly I do not know how I managed before I found Homebase. I use the free version to schedule my wife's team of caregivers. As her primary caregiver I don't have time to handle this task manually and it has simplified my life considerably. I can well imagine how beneficial it would be to a business, either large or small. I appreciate the constant updates and innovations added by the Homebase team.
July 31, 2025
Reply from Homebase
Thank you so much for the heartfelt review, Keith. We're truly honored to be part of the support system for you and your wife’s caregiving team. Knowing that Homebase has made your life easier means everything to us. We're committed to building tools that serve real people doing important work—and your kind words remind us why that matters. If you ever need anything, please reach out through the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Reply from Homebase
Thanks so much for the 5 stars, Ed! We're glad to hear Homebase has been easy to set up and use—that’s exactly what we aim for. Helping teams get up and running quickly is what we’re all about. If you ever need anything, tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Reply from Homebase
Thanks so much for the 5 stars, Bicycle Specialists! We're so glad Homebase is making it easy to stay accurate and keep your records in check—that’s exactly what we’re here for. If you ever need anything, just tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Easy to use!
July 31, 2025
Reply from Homebase
Thanks so much for the 5 stars, Blue Dragon Restaurant! We’re thrilled to hear Homebase is making things easier for your team. We know how fast-paced restaurant life can be, and we’re proud to help keep things running smoothly. If you ever need support, tap the Support tab in the app or email help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Homebase is a wonderful time-saver!
Homebase is great for bundling staff scheduling, time clocks, PTO and time off tracking, and doing payroll. We love the HR Pro support as well.
July 31, 2025
Reply from Homebase
Thanks so much for the amazing review, Lilly! We're so glad Homebase is helping you manage everything from scheduling and time tracking to payroll and PTO—all in one place. And it's great to hear HR Pro is making a difference too! If you ever need anything, tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Easy for Taylor to use.
July 31, 2025
Reply from Homebase
Thanks so much for the 5 stars, Ela! We’re glad to hear it’s been easy for Taylor to use—making work simpler for every team member is what we’re all about. If you ever need support, just tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
We keep having issues with our payroll…
We keep having issues with our payroll not being submitted on time due to slow work in whatever department does wire payments. Still cannot get our Guideline connected.
July 30, 2025
Reply from Homebase
Hi Winston-Salem Dog Care — we're truly sorry for the frustrating experience you've had with payroll delays and connecting your Guideline account. We know how important timely pay is, especially when you're caring for a hardworking team—and pups!
You deserve fast, reliable support, and it’s clear we didn’t meet that expectation. Thank you for your honest feedback. We’re always working to improve, and we know we’re nothing without our customers.
We’d love the chance to make things right. Please reach out through the Support tab in the app or email us at help@joinhomebase.com so we can help resolve these issues for you. 💜
Reply from Homebase
Thanks so much for the 5 stars, Mahmoud! We're thrilled to hear Homebase is user-friendly and that your team loves it—that's what we love to hear! If you ever need anything, just tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Reply from Homebase
Thanks so much for the 5 stars, Constance! We're so happy to hear that Homebase is making your job easier—that’s exactly what we’re here for. If you ever need anything, just tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Amazing software with no issues
Amazing software with no issues, which is exactly what I need!
July 31, 2025
Reply from Homebase
Thanks so much for the amazing review, Shelli! We’re truly grateful to have you using Homebase and so glad it’s been reliable and hassle-free—just how it should be. Your kind words mean a lot to us. If you ever need anything, tap the Support tab in the app or email help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Issues for years! Horrible Customer Service.
Update to Homebase's response:
I am still waiting on a resolution for my current issues. Took two tries to get anyone involved to actually figure it out, but haven't gotten a response. I have started chats before and spoke to people, and nothing gets resolved. Only yesterday after 45 minutes and having to get a supervisor was I even given a possible resolution. We will be cancelling as soon as we have a new service up and running. It is really a shame, because Homebase USED to be really good and helpful!
Original Review:
We have had this service since 2018. We have had issues during the entire time. Mostly with notifications. Sometimes they implement updates, which resets all notification settings. Meaning my employees will get nothing, and they are all on call! We have also lost entire message threads multiple times. Each time they do not know why, and just tell us oh well, there is nothing they can do. Customer service is horrible and always has been. They do not care at all. I was on the phone for over 45 minutes trying to get notifications fixed for one employee. After them making it seem like our fault the entire time, they told me there was a setting wrong on the back end preventing that employee from getting notifications. There was not even an apology! I told that person we would be looking for a new service ASAP, and he did not care at all! Here I am again currently on hold for missing messages! They should have stuck to scheduling and messaging, they did that great back in the day. When they added payroll and HR stuff, that is when it went way downhill overall! DO BETTER!
July 27, 2025
Unprompted review
Reply from Homebase
Taylor, we’re truly sorry for everything you’ve experienced, and we want to sincerely thank you for being with Homebase since 2018. That kind of long-term support means so much to us—and we’re sorry we haven’t lived up to your expectations.
Our goal with every update is to improve the experience, and we’re deeply sorry that it’s done the opposite for you and your team. We also want to sincerely apologize for your support experience. You deserve better—faster help, clearer communication, and more care. It’s unacceptable that you were made to feel otherwise, and we take full responsibility.
We know Homebase is nothing without our customers, and your feedback is a clear reminder that we still have work to do. If you need help going forward, please start a chat through the Support tab in the app—you can always request a call from a team member, and we’d be more than willing to talk through and resolve any issues.
Thank you again, Taylor—for your honesty, your patience, and for being the best part of Homebase. 💜
Find another app
The customer service is sub par and does not seem to care at all. When things don't work there are no educated responses and a true lack of compassion. Quick response and no follow through. Have used them for several years and keeps getting worse. I have let alot of things go, but have decided after today's customer service issue, I will cancel my $1000.00 yearly subscription that is overinflated for what is offered and move on.
June 23, 2025
Unprompted review
Reply from Homebase
Stacie, we’re truly sorry for the experience you’ve had—and even more so to hear this may lead you to leave Homebase after being with us for so long. Thank you for your loyalty over the years. It means the world to us, and we’re deeply sorry that we haven’t lived up to that trust.
Your recent experience with our support team is unacceptable. You deserved thoughtful, informed, and compassionate help—and we’re truly sorry you didn’t receive that. We know we are nothing without our customers, and your feedback makes it clear that we have work to do. We’re listening, and we’re committed to doing better.
It saddens us to know we may have lost your business, and we sincerely hope you’ll reconsider and give us another chance to make this right. For the best support experience, please reach out through the Support tab in the app, where you can also request a call—we’d be grateful for the opportunity to speak with you directly.
Thank you again, Stacie. We appreciate your feedback, and we’re here for you. 💜
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