Rooster  Reviews 602

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Cheapest policy for my car even when adding the legal protection. This beat the renewal policy offers by my existing insurance company.

Rated 5 out of 5 stars

Amazing experience all ways so quick and effective when contacting anyone on the support help line chat. Everything is done with care and attention and for someone who suffers severe anxiety and is un... See more

Company replied

Rated 5 out of 5 stars

The app is worth its use, it saved my £200 on my insurance, it easy to use and looks at how you drive to save you money. The whole process was so easy, just bare in mind it takes time to monitor your... See more

Company replied

Rated 5 out of 5 stars

Thoroughly impressed with the process so far, although the test drive period was a little long (probably because I don’t drive every day). It all pays off in the end though and managed to achieve a de... See more

Company replied

Company details

  1. Insurance Company
  2. Car Service

Written by the company

Rooster helps safe drivers save money on car insurance, fuel, mot’s, repairs, parking and more. Download. Drive. Save


Contact info

4.1

Great

TrustScore 4 out of 5

602 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, helpful.

January 28, 2025
Rooster  logo

Reply from Rooster

Great to hear you're finding the app useful and simple to use. Thanks for your positive feedback.

Rated 2 out of 5 stars

Bit of a waste of time really.

Bit of a waste of time really.
My quote was £200 more than comparison sites

January 22, 2025
Unprompted review
Rooster  logo

Reply from Rooster

Hi Matt, I'm sorry to hear we haven't been able to offer you a more competitive quote. We are not always the cheapest as we base prices predominantly on your test drive results. However, please reach out to our customer service team on Live Chat via the app to see if there's anything more we can do for you. Thanks.

Rated 1 out of 5 stars

It was advertised as an insurer…

It was advertised as an insurer depending on performance not who u are …good luck getting quoted

January 16, 2025
Rooster  logo

Reply from Rooster

Hi, thanks for your message. We can see you recently signed up to complete our test drive, however looking at your details, you have not met some of our criteria. You can continue with the test drive as your driving results are valid for 18 months, so hopefully we can offer you a competitive quote in the future. Thanks for giving Rooster a go. 👍

Rated 1 out of 5 stars

I would advise others to carefully…

I would advise others to carefully consider before engaging with this company. My experience was disappointing. Despite driving for 15 years with a clean record—no accidents or claims during that time—I was refused after driving for two weeks. The outcome was negative, and my time felt wasted.

If you're considering this company, I suggest exercising caution and protecting your personal data. Based on my experience, it may not be worth the effort.

January 8, 2025
Unprompted review
Rooster  logo

Reply from Rooster

Dear Abid, many thanks for completing out test drive. As we explained in our Live Chat, we are unable to offer you a quote. Many thanks for giving us a go and best of luck with finding another insurer who can offer you a competitive quote.

Rated 5 out of 5 stars

Very Helpful!!!

Jack was great, he was able to help me out when the system was glitching and went above and beyond to make sure I had a good quote and it was all fixed. Thanks jack keep up the good work lad.

December 12, 2024
Unprompted review
Rooster  logo

Reply from Rooster

Thank you so much for your kind feedback. Jack is a very valued member of our team, and all positive comments are much appreciated. We hope your quote is competitive enough for you and if there's anything else you need please come on our Live Chat again.

Rated 1 out of 5 stars

Look elsewhere if you drive anything above 2 litres

So I decided to do the test drive with Rooster to hopefully find a good quote but my active policy was almost up, so I decided to contact someone from Rooster to see if I could get my quote early. The response I got from them was

“Sadly it looks like we would be unable to offer coverage on this occasion, sadly the underwriters have rejected based on the vehicle”.
Bear in mind the vehicle was a BMW 3 Series that has a 2-litre engine.
So the moral of the story is if you drive anything above 2 litres at 20 please don’t waste your time doing roosters test drive, Look elsewhere.

November 16, 2024
Rooster  logo

Reply from Rooster

Hi, I am sorry we were not able to offer you a quote for your vehicle. Please come back to us if any of your details change and we will review your quote. Your test drive is valid for 18 months. Many thanks for your interest in Rooster and for giving us a go.

Rated 1 out of 5 stars

Time waste

They just want you to download the app is no helpful
Is a waste of time

November 17, 2024
Rooster  logo

Reply from Rooster

Hi Wasaq, we have just sent you a quote so please contact customer service on live chat if you have not received it. Many thanks Team Rooster

Rated 5 out of 5 stars

Very good insurance company gave me…

Very good insurance company gave me good quote couldn’t fault them and the customer service is very good as well. I did my insurance for the wrong date and within half an hour they’ve got it sorted couldn’t them would recommend.

October 2, 2024
Unprompted review
Rooster  logo

Reply from Rooster

Hi Harry, many thanks for your review. We're delighted to have been able to offer you a competitive quote and great to hear you've had a positive customer service experience with us. Please come on our Live Chat if there's anything else we can do to help you manage your policy.

Rated 5 out of 5 stars

Absolutely great prices nice and easy…

Absolutely great prices nice and easy to do and set up great service

October 1, 2024
Rooster  logo

Reply from Rooster

Hi Simon, thanks for your positive review. We're pleased to hear we've been able to help you with your insurance this year. If there's anything you need please come on our Live Chat via the app.

Rated 1 out of 5 stars

The app has been reviewing my driving…

The app has been reviewing my driving data for 2 months and not given a single quote pointless even doing it

June 11, 2024
Rooster  logo

Reply from Rooster

Dear Jack, unfortunately we were not able to offer you a quote due to not meeting our minimum requirements. You can see a summary of your driving score within the app & you should have already received an email confirming that sadly we can't offer you anything. Thanks for giving Rooster a go.

Rated 1 out of 5 stars

Disappointed

Decided to ask before the 3 week test drive whether you would insure my car afterwards. You said you wouldn't. You should say at the beginning that you don't insure performance cars despite the quality of driving. It clearly has nothing to do with the standard of driving as I've been through many advanced driving courses, Misleading.

August 16, 2024
Rooster  logo

Reply from Rooster

Hi Nicola, we make it very clear on the sign up page that we have additional restrictions on some vehicles, so we're sorry you missed this. All driving data is valid for 18 months, so if we can't offer a quote initially, if a customer changes their vehicle they can come back to us. Thanks for considering Rooster.

Rated 1 out of 5 stars

A complete waste of time: Don’t bother—they just want your data, not to insure you

You sign up, enter all your details, spend 2 weeks doing their test, get a good score, only to be told their underwriters won’t insure you! Absolute waste of time and god knows what they do with your data — probably sell it on.

July 29, 2024
Unprompted review
Rooster  logo

Reply from Rooster

I am sorry we were not able to offer you a quote. Sadly we do have a number of restrictions in place, however your test drive is valid for 18 months, so if any of your details change please come back to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look