Root Insurance Reviews 

We had an accident that was caused by someone insured with Root. The police report clearly indicated fault of the party insured by Root. Root Insurance company would not cover the accident since they said it was the insured party's son and not the person that purchased the insurance--his Mom. They even admitted that it was their insured person's fault but told us we would have to take them to court since they would deny payment for the repairs.

You made the transition very easy. Let’s see how it continues.

It was a good experience

Found the insurance on Credit Karma and found I could save $23 a month so I jumped at the chance, made the switch from Progressive so easily and I’m all set.
I guess I just don’t know if they send the info to the state for me or not?

My quote went up 600$ out of nowhere. From 358 a month it went up to 460$ 😂
Left them really quick and now with direct auto and my payment is only 145$ a month. Not worth it!

It’s really easy and quick and the best price I could find anywhere I would definitely recommend

Application only took a second and I needed insurance to get my tags and this was pretty cheap. Thank you

Great price when you sign up with convenient payment and fast delivery of your insurance cards and other information 🤗

Once the trial period was over, Root offered me an amazing policy for an even better price. Sign-up was quick and painless. No hassles, no agent trying to sell more coverage. Will be recommending ✌️

I’m sharing my experience as a consumer to highlight serious concerns with communication, transparency, and basic empathy during a claims process that lasted over 40 days.

Timeline:
• My vehicle became undrivable due to a covered claim
• I was without the use of my vehicle for over 40 days
• Multiple emails went unanswered for days at a time
• I was repeatedly forced to call just to receive basic updates

During this process, I received inconsistent and shifting information.

Beyond the technical mishandling, the lack of empathy and consideration for the real-life impact of being without transportation for over a month was unacceptable. Insurance is meant to provide support during difficult situations, not add stress through silence, misinformation, and delay.

As of today, my vehicle is finally ready for pickup. Due to the continued lack of accountability, I am allowing the Texas Department of Insurance to handle this matter through the appropriate regulatory channels.

This has been one of the worst service experiences I’ve encountered, and it has permanently impacted my trust as a paying customer. Keep in mind this was a MINOR claim that could have been resolved over 30 days ago. This is not the company you want to deal with when facing a loss of your possessions.

The price in the state of Florida for car insurance

Amazing company! Easy to sign up and it is actually affordable!! Highly recommend to drivers!

So good, it’s a different experience that works for your true lowest insurance. Using real data.

The ease of the website to review and pay for policy

Our vehicle was hit by a Root driver, the police report shows their driver was at fault, and the body shop shared pictures of damages and Root doesn't want to pay. Beware of this low-class insurance carrier.

I love root ! Simple easy and amazing pricing !!!

So far it’s going pretty good

I had this insurance for only a day, trying to get my account set up for their 30-day test drive. When I called for help, the sales rep didn't really understand my question due to a language barrier, so I asked him to transfer me to someone who could understand and help me. The sales rep quickly put me on hold, and a few seconds later, I was hung up on! Never got my issue resolved! If I can't get help with a simple fix, then what makes me think they would be able to help if I had a major problem!