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Join the Claim Reviews 776

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently found the user experience to be straightforward and the claim process easy to navigate, with clear and concise instructions. Many appreciated the simplicity of the website and the forms, noting the absence of complicated jargon, which made the process accessible and user-friendly. The service provided was frequently highlighted as excellent, with many feeling well-informed throughout. However, some customers also noted that signing documents electronically was occasionally difficult. A few other people also expressed concerns about the clarity of communication, particularly regarding the lack of updates after submitting claims.

What people talk about most

User experience

Customers had positive experiences with the user experience. Many reviewers found the application process... See more

Claim

Customers consistently note positive experiences with claim. Many reviewers found the process of making a... See more

Website

Reviewers mention positive feedback about the website. Customers consistently found the website easy to use,... See more

Instructions

People report positive experiences with instructions. Customers consistently find the guidance clear,... See more

Service

Consumers find service to be positive. Many reviewers praise the valuable and excellent service provided,... See more

Based on these reviews

Rated 5 out of 5 stars

Form is very easy to fill in -hardest part was signing the document! Support for queries is excellent both from the join the claim site -done on what’s app and also contacted KP law for queries who we... See more

Company replied

Rated 5 out of 5 stars

Was very easy and helpful thank you and I hope that the claim is put to good use as I am very disappointed in such a data breach and worries me that I have been a coop member and the security is not... See more

Company replied

Rated 5 out of 5 stars

Really appreciated the help given as had to stop the application part way thru as my wife was out with the Sparks Card but was able to recommence where I had left off. Great service! 👍

Company replied

Rated 5 out of 5 stars

Never really give Coop claim a thought until I read details of what actually happened,soo easy to fill in claim form & see what results

Company replied


Company details

  1. Media Company
  2. Legal Services

Written by the company

Join the Claim is the UK’s leading consumer hub for group legal actions. We are not a law firm. Our role is to raise awareness of corporate wrongdoing – from data breaches to unfair practices – and, where appropriate, connect potential claimants with SRA-regulated UK partner law firms running legitimate no-win, no-fee group claims. We understand that joining a group action can feel confusing or intimidating. Legal language is often complex, and the process can seem unclear. That is where we come in. With a focus on clarity and transparency, we explain potential claims in plain English, outline what they involve, and make it clear when compensation may be available. If a partner law firm is actively running a claim, we offer free online eligibility checks so you can quickly see whether you may qualify. If eligible, we can connect you directly if you decide you want to proceed. If a claim has not yet launched, you can register for updates and stay informed. We may receive a referral fee from the law firms we introduce, but we do not charge you to check your eligibility or register for updates. At its heart, Join the Claim exists to make collective justice more accessible, straightforward and easier to understand.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

776 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy to navigate

February 2, 2026
Join the Claim logo

Reply from Join the Claim

Hi there,
Thank you for your review. We are glad to hear that you found the form easy to navigate. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 4 out of 5 stars

Easy to follow instructions when…

Easy to follow instructions when filling in application form.

February 2, 2026
Join the Claim logo

Reply from Join the Claim

Hi Thomas,
Thank you for your review. We are glad to hear that you found the instructions easy to follow. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 4 out of 5 stars

Easy documentation to complete and was…

Easy documentation to complete and was kept updated throughout my application.

February 2, 2026
Join the Claim logo

Reply from Join the Claim

Hi Gill,
Thank you for your review. We are glad to hear that you found the form easy to complete. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Very simple

Very simple and straightforward

February 1, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Roy,
Thank you for your review. We are glad to hear that you found the form very simple and straightforward. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Very user friendly

All process explained clearly. User friendly form. Easy to complete.
Good process
Thank you

February 1, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi,
Thank you for your review. We are glad to hear that you found the process very well explained and easy to complete. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

I felt safe and felt like I could trust…

I felt safe and felt like I could trust people to get me justice

February 1, 2026
Join the Claim logo

Reply from Join the Claim

Hi Lewis,
Thank you for your review and your great feedback. We are really happy to hear that we made you feel safe to initiate the claim process. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Easy to use

Easy to use, clear guidance and instructions. Just wait to see what happens now.

January 30, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi,
Thank you for your review. We are glad to hear that you found the form easy to use. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

So easy to fill in my claim

January 29, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Jacqueline,
Thank you for your review. We are glad to hear that you found the form very easy to fill in. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 4 out of 5 stars

Simple steps, easy to understand.

Very straightforward, even for a old codger like Moi.

January 27, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Nicholas,
Thank you for your review. We are glad to hear that you found the form very straightforward. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Co-op -Easy to follow and use the complaint…

Easy to follow and use the complaint form

January 26, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Gordon,
Thank you for your review. We are glad to hear that you found the form easy to follow and complete. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Just easy well explained 👌

Just easy well explained 👌

January 25, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi James,
Thank you for your review. We are glad to hear that you found the process easy and well-explained. That's all we aim for. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Quick and easy to fill in

Quick and easy to fill in, no daft questions

January 23, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Lance,
Thank you for your review. We are glad to hear that you found the form quick and easy to fill in. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Signing was the only difficult part

January 23, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Rosalind,
Thank you for your review. We are glad to hear that you found the process easy, except for the signature box part. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 4 out of 5 stars

easy to follow

January 22, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Brendan,
Thank you for your review. We are glad to hear that you found the process easy to follow. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 3 out of 5 stars

Signing on line can be difficult 😣

Signing on line can be difficult 😣

January 18, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Carol,
Thank you for your review. We are sorry to hear that you had issues with the signing in box. We'll share your feedback with the team for improvement. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

It was very easy to follow the…

It was very easy to follow the instructions

January 18, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Jill,
Thank you for your review. We are glad to hear that you found it very easy to follow the process instructions. If you ever have any questions, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 4 out of 5 stars

Easy to understand,Goodluck

January 15, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Miss Eufrocina,
Thank you for your feedback. We are glad to hear that you found the process easy to understand. If you ever need help or have any questions, please don't hesitate in reach out directly.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Claim queries

Form is very easy to fill in -hardest part was signing the document! Support for queries is excellent both from the join the claim site -done on what’s app and also contacted KP law for queries who were also very helpful

January 14, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Pauline,
Thank you for your feedback and experience. We are glad to hear that you found the form easy to fill in. If you ever need help or have any questions, please don't hesitate to reach out directly.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

The claim was very easy to fill out

The claim was very easy to fill out, easy to understand.

January 13, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Richard,
Thank you for your feedback and experience. We are glad to hear that you found the form easy to fill in. If you ever need help or have any questions, please don't hesitate to reach out directly.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Straight forward quick and easy form to…

Straight forward quick and easy form to complete

January 13, 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Vicki,
Thank you for your feedback and experience. We are glad to hear that you found the process quick, easy and straightforward. If you ever need help or have any questions, please don't hesitate to reach out directly.

Best regards,
The Join the Claim Team

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