Talk about the perfect setting! Just minutes to walk to tons of London’s best attractions as well as the theater district. Local restaurants offer a diverse array of options and the local market is a... See more
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Review summary
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Reviews shaping this summary
Stayed here for our wedding, and it was amazing to have such a big space for me and all the bridesmaids to get ready in. The only issue was that there was construction going on the whole time we were... See more
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The rooms and houses Joivy provides are usually comfortable, clean, with necessary and new furniture; which honestly isn't something you can easily find in rental share houses in Bologna. Moreover, t... See more
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Great location, with everything we needed. Only comment is that the garage is very small, which we couldn’t fit our standard size car in. Joivy did source another free space which was located approx 1... See more
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Company details
Written by the company
For more than 15 years, Joivy has been a benchmark in the European residential market, establishing itself as the industry's premier platform. We work with private and institutional operators for property and investment management; we offer a wide range of customised accommodation solutions for short, medium and long stays to suit every need. Our proposals include accommodation ideal for Vacation & Corporate Travel, Coliving, Microliving, Shared Apartments, Student Housing, PBSA, and Multifamily. We also provide a splendid community hub and coworking area to offer dedicated spaces for every need. With a presence in 7 countries and 50 fascinating European destinations, Joivy is your trusted partner in finding the perfect space. Since the beginning of our activities, we have worked with around 2,000 owners and welcomed more than 150,000 users: welcoming is our mission. Thanks to the experience of leading companies in the various living segments, we offer a unique and special proposition. Our group includes prestigious brands such as DoveVivo, DoveVivo Campus, ALTIDO, Chez Nestor, Rinnow! and Open. We respond with innovative solutions to a fundamental need. By integrating different competences, we want to make the world of living easier. Shortly: Joivy is here to help you find the space you need.
Contact info
Viale Monte Nero, 6, 20135, Milano, Italy
- customerexperience@joivy.com
- joivy.com
4.1
Great
4K reviews
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I have given four stars purely as our…
I have given four stars purely as our original booked penthouse apartment had been double booked. However Joviy sent Simeon round within 20min of us arriving and they offered us alternative accommodation which was definitely 6 stars - to be fair the dealt with the problem efficiently and kindly - although double booking rooms should really never happen !!
May 5, 2026
Reply from Joivy
Hello Ellis,
Thank you for your understanding and for taking the time to share your experience. We sincerely apologize again for the inconvenience caused by the unexpected double booking of your original penthouse apartment — we completely agree that this should not happen.
That said, we’re very happy to hear that Simeon was able to assist you quickly and that the alternative accommodation exceeded your expectations. Your kind words about how the situation was handled truly mean a lot to us.
We appreciate your honest feedback, as it helps us improve our processes to ensure a smoother experience for all future guests.
We hope to have the opportunity to host you again soon!
Joivy Team
Booked a room in Edinburgh,on the day…
Booked a room in Edinburgh,on the day of my travels,serious disruption on LNER meant I missed my flight to Edinburgh,I contacted the hotel explained that through no fault of my own I was not going to get there.I was hoping for a sympathetic ear,but,no,they would NOT refund or allow me to book another date,very sad.If you book through this company,make sure you can get there,as they won't help.I doubt I will use them again.Shame.Very sad.My little break ruined.Oh well.🥺
May 13, 2026
Unprompted review
Reply from Joivy
Hello Dave,
thank you very much for your feedback. We are truly sorry to read that your trip to Edinburgh was disrupted and that you were unable to enjoy your stay as planned. We completely understand how disappointing and frustrating this situation must have been.
In case of reservation made under a non-refundable rate, we are unable to offer a refund or date change outside of the booking conditions agreed at the time of reservation.
That said, we genuinely regret that your experience left you feeling unsupported, as this is never the impression we wish to give our guests. We do hope you may consider staying with us in the future so we can provide you with a much more positive experience.
Joivy Team
Excellent and hassle free booking…
Excellent and hassle free booking process, great customer service and a trouble free stay in a great property.
May 11, 2026
Reply from Joivy
Hello David,
thank you very much for your feedback.
See you soon.
Joivy Team
The explanation was clear
The explanation was clear, and they genuinely cared about my problem. I felt that they truly tried to resolve my issues.
May 12, 2026
Reply from Joivy
Hello Ali,
thank you very much for your feedback.
We remain at your disposal!
Joivy Team
They don't care tenants
They're sending you an email to inspect the house. However they are doing whatever they want in your room. They created a house visit on May 11th not to visit my room. After that they painted all the walls in my room and left everything in the middle of the room. Also, they didn't open any windows or anything. Because of having exam I came back home so late and I haven't found a chance to ventilate my room. I have an allergy to stanches and I cannot sleep for my exam. The most surprising thing is their replies about the situation (without apologising) "It'll disappear soon" It's been 24 hours the room smells
May 11, 2026
Unprompted review
Orwell Cottage
Orwell Cottage is a quirky property with a great location with free parking onsite. However, the whole property, where we had first stayed last year, is in need of a facelift, as is the kitchen equipment (the chopping board is actively dangerous) and the WiFi (which has been corrupted). Odd provision of dishwasher tablets given lack of same but towels insufficient for an extended stay.
May 8, 2026
Reply from Joivy
Hello Richard,
Thank you for your feedback and for staying with us again at Orwell Cottage. We’re really pleased to hear you enjoyed the location and onsite parking, and we appreciate you taking the time to share your comments.
We’re sorry to hear aspects of the property did not meet expectations on this occasion. Your observations regarding the general upkeep, kitchen equipment, and WiFi have been noted and will be reviewed with the maintenance team as priorities — particularly the chopping board, which we agree should never pose a safety concern.
We also appreciate the feedback regarding the household supplies and towel provision. We aim to provide everything needed for a comfortable stay, and your comments help us improve the experience for future guests.
Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back in the future with improvements in place.
Joivy Team
Good location
Good location , nice ospitality, I will come back here again (BOLOGNA)
May 8, 2026
Unprompted review
Reply from Joivy
Hello Vittorio,
thank you very much for your feedback.
See you soon!
Joivy Team
A pleasant experience with smooth transition
Had a pleasant experience, migrating from a different country. The team were extremely helpful and efficient with problem solving. Very accommodating to the requests and requirements for the documentation. They made the whole process much easier and convenient. Gracie to Elysa. She is super efficient and very responsive to all the issues I had regarding documentation. Kudos to her and her dedication.
May 8, 2026
Reply from Joivy
Hello Bibek,
thank you so much for your feedback. We remain at your disposal for any kind of need.
Joivy Team
Disgusting hygiene standards
Disgusting hygiene standards - avoid
I checked in yesterday to the property and was immediately met with a wall covered in what appears to be months, if not years, worth of accumulated grease, hair product and bodily residue behind the headboard. The staining was so severe it was clearly visible the moment I walked in.
When I contacted Joivy, they acknowledged the issue but told me a cleaner would come "probably next week" - meaning I am expected to stay in these conditions for days after checking in. There was no apology, no urgency, and no offer of compensation.
May 7, 2026
Unprompted review
Reply from Joivy
Hello Jonathan,
We are sincerely sorry to read about the condition of your room upon arrival, and we fully understand your dissatisfaction in this regard.
As soon as you reported the issue, our team immediately took your request into account and arranged for a cleaning intervention as quickly as possible. Unfortunately, given that this occurred over a weekend and a public holiday period, the availability of service providers was more limited than usual, but we still acted as promptly as we could to address the situation.
We regret that your perception of our responsiveness does not fully reflect the actions taken from the moment we were informed. We are already in contact with you by email to closely follow your case and ensure it is properly resolved.
We remain fully available should you have any further requests, and we will continue to assist you until everything is fully addressed.
Kind regards,
Joivy Team
Stayed here for our wedding
Stayed here for our wedding, and it was amazing to have such a big space for me and all the bridesmaids to get ready in. The only issue was that there was construction going on the whole time we were there which we only became aware of when we got there. Team were quick to help replace a kettle that wasn't working.
April 28, 2026
Reply from Joivy
Hello Olivia,
Thank you so much for choosing to stay with us for such a special occasion — we’re honoured to have been part of your wedding preparations! We’re delighted to hear that the spacious accommodation worked perfectly for you and your bridesmaids, and that our team could quickly assist with the kettle replacement.
We sincerely apologise for the inconvenience caused by the construction works during your stay. We understand how important peace and comfort are, especially during such an important moment, and we regret that this impacted your experience. Your feedback is truly appreciated and will help us improve communication with future guests.
See you soon!
Joivy Team
Reply from Joivy
Ciao Diana,
grazie per il tuo feedback.
A presto!
Joivy Team
Location
Location, bus stop from/to the airport on front of the appartament, and also several línies of bus to reach the city centre.
May 1, 2026
Reply from Joivy
Hello Monica,
thank you very much for your feedback.
See you soon!
Joivy Team
my experience was great because Antonio…
my experience was great because Antonio is wonderful. Thank for your assistance and help
May 7, 2026
Unprompted review
Reply from Joivy
Hello Sergio,
thank you very much for your feedback.
See you soon!
Joivy Team
Very good
The appartement was perfect, with everything I needed. The staff was very kind and asked if I needed something.
Good location near Princes Street and the Edinburgh Castle.
Can't wait to come back visit this amazing city
April 25, 2026
Reply from Joivy
Hello Tatiana,
thank you so much for your feedback.
See you soon!
Joivy Team
Talk about the perfect setting
Talk about the perfect setting! Just minutes to walk to tons of London’s best attractions as well as the theater district. Local restaurants offer a diverse array of options and the local market is an added bonus. The desk staff were helpful and contributed to the feeling of safety.
April 27, 2026
Reply from Joivy
Hello Tina,
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our central location and felt comfortable exploring all that London has to offer — from the attractions and theaters to the fantastic local restaurants and market nearby.
We truly appreciate your feedback and hope to welcome you back again on your next visit to London!
Joivy Team
Reply from Joivy
Hello,
thank you so much for your feedback.
We hope to welcome you again soon!
Joivy Team
Reply from Joivy
Hello Courtney,
thank you very much for your feedback.
See you soon.
Joivy Team
The place itself was beautiful but..
The place itself was beautiful. However, multiple things were broken (Window, Heater in Bathroom, coffee machine), we had to wait in front of the door as we had no way of opening it, were not able to reach anyone at Joivy and were lucky that a cleaner came by that would let us talk to his boss who then was able to contact Joivy. The door had no way of locking it which felt pretty unsafe (although nothing happened).
Since we were not in the apartment during daytime, we didn't want any people there fixing something while we were gone but would have appreciated some kind of reimbursment for the broken things / inconvenience, given the price of the place.
April 29, 2026
Reply from Joivy
Hello Ben,
Thank you for your feedback. We’re very glad to hear that you found the apartment beautiful, but we’re truly sorry for the inconveniences you experienced during your stay.
What you described regarding the broken items and especially the difficulty accessing the apartment is not the standard we aim to provide. We sincerely apologize for the delay in communication and for the stress caused upon your arrival. We’re also very sorry to hear about the issue with the door lock, which we understand made you feel unsafe.
Regarding the maintenance issues, we completely respect your preference not to have repairs carried out in your absence. However, we acknowledge that the situation should have been handled more promptly and proactively on our side. Your comments have been shared with our team so we can address these issues and prevent similar situations in the future.
Joivy Team
The staircase was extremely dirty
The staircase was extremely dirty. The kitchen was not well equipped (no pots available). Heating was not working. The worst… the apartment was not clean. We found socks etc under the bed.
Communication was positive. We were supplied with pots in a short amount of time.
Apartment is well located
April 25, 2026
Reply from Joivy
Hello Thuja,
thank you very much for your feedback. Thank you for your feedback. We’re glad to hear that you appreciated the communication with our team and the convenient location of the apartment.
However, we’re very sorry to learn about the issues you encountered during your stay. The level of cleanliness you described, both in the apartment and in the staircase, is not acceptable and does not reflect our standards. We sincerely apologize for this, as well as for the missing kitchen equipment and the heating not working properly.
We appreciate you acknowledging that our team responded quickly in providing the pots, but we understand that this does not make up for the overall inconvenience caused.
We hope to have the opportunity to welcome you again for a better stay!
Joivy Team
Nice appartement, but difficulty with booking
The appartment was nice and met expectations. We had a problem with the booking because it is mandatory to upload an ID including Selfie, this in our opinion creates an unnecessary privacy risk. You cannot collect your key without doing this. For me the last time to book with this organization. The staff was very rude when I mentioned this!
April 28, 2026
Reply from Joivy
Hello,
thanks for your feedback and for noting that the apartment met your expectations — we’re glad to hear that.
We’re sorry for the frustration you experienced with the check-in process. The ID and selfie verification is a mandatory requirement that allows us to ensure security and comply with legal obligations. Without completing this step, we’re unfortunately unable to provide access to the property. We understand your concerns about privacy, and we handle all data in accordance with applicable regulations.
We’re also sorry to hear that your interaction with our staff felt rude — this is not the experience we want to provide, and we will address this internally.
We hope to welcome you again under better circumstances.
Joivy Team
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