Jolleyes have a good selection of foods and treats. I would give 5 stars but the prices have steadily increased until they match other retailers. They used to have a competitive advantage but that ha... See more
Location
Switch locationJollyes Petfood Store, Unit 1A, London Road Retail Park, ME16 0DT Maidstone, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic store!! My dog has very specific food allergies and there is always plenty of choice in store of things she can actually eat. Allergy specific food and treats can be so expensive but the pri... See more
Jollyes where amazing. I took my 2 month old kitten to have his chip done & first vaccinations yesterday. The whole process was run efficiently from where to go in store to checking in & payment at... See more
My first time shopping at Jollyes. Online 'click & Collect' order of multiple items, including a large bag of wild bird food. Staff kindly offered to carry it to my car as it was quite heavy. Very f... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 1A, London Road Retail Park, ME16 0DT, Maidstone, United Kingdom
- 01622769704
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful staff.
Always very friendly and helpful.
Just love the shop it just feels like…
Just love the shop it just feels like how a pet shop should be to me.
Very helpful staff
Very helpful staff! Help with choosing the right dog food for my recently re-homed dog.
Two young ladies at Maidstone branch were great. Also on the till, one lady did my new dog ID tag for me.
Recommend Jollies x
Good range of products and always…
Good range of products and always helpful and polite
Great store for dog owners, but.....
Great store for dog owners.
However, I had been getting my bird food here for a couple of years now, but they have now stopped selling this.
Staff always happy to help i use Jollys…
Staff always happy to help i use Jollys for many things for our dog
Great
Great. Staff were knowledgeable and helpful. Items I bought were at a good price.
excellent and friendly staff
Your pet Club is not value for money anymore
My dog loves the food and we come by every month to purchase the lifestage. I grabbed the food and waited in line to find only one cashier with a long queue behind. Once I was served I was then asked if I was part of the pet club, which I am (which is getting worse) so once I paid I received a voucher receipt for £2 off my next purchase that expires in 12 days. Why only 12 days? That’s way too short. With the pet plan we used to have 15% off then it was reduced to 10% then that stopped so it’s not really worth continuing - message to the bosses make this worth while to your loyal long time customers or just reduce some of your prices. It seems a waste of time keep giving my postcode information every time I shop at Jolleys to not get anything discounted.
Helpful friendly staff
Very nice staff
Easy and good value.
Big store with lots of stock. Easy to find what I was looking for, and good value compared to other similar outlets.
Staff were friendly and efficient.
Review of trip
Great range of products.
Good deald and prices.
Excellent & friendly service
May use AI-assist with repliesRead more
The Store is not as good as it used to…
The Store is not as good as it used to be
not as much stock like help yourself dog biscuits, as well as not as much stock in frozen food

Reply from Jollyes The Pet People - Maidstone
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







