Jollyes The Pet People - Perth Reviews 720

TrustScore 4.5 out of 5

4.7

Jollyes Petfood Store, Unit 3 Highland Gateway, PH1 3EE Perth, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Good full range of products, competitive pricing and helpful staff. Shop in Perth is always well stocked and very neat and tidy! Easy to navigate all the aisles

Company replied

Rated 5 out of 5 stars

Friendly staff now unfortunately wasn’t happy with previous staff and stopped going in although the previous staff may still be there the ones o the days I visited again were completely new . Great ch... See more

Rated 5 out of 5 stars

Lovely new store, friendly helpful staff. Couldn't get the small bouncy balls for my dog but hopefully they will be back in stock soon 👍 fantastic that you can buy food for PADS and gundog society �... See more

Rated 5 out of 5 stars

The lovely assistant in the perth branch went above and beyond to help me. I only wish there were hundreds like her. I don't know her name but will find it out and get back to you she should be commen... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes Petfood Store, Unit 3 Highland Gateway, PH1 3EE, Perth, United Kingdom

  • 01738 629 575

4.7

Excellent

TrustScore 4.5 out of 5

720 reviews

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Rated 4 out of 5 stars

Good full range of products

Good full range of products, competitive pricing and helpful staff. Shop in Perth is always well stocked and very neat and tidy! Easy to navigate all the aisles

March 23, 2026
Jollyes The Pet People - Perth logo

Reply from Jollyes The Pet People - Perth

We're happy to hear that you found our Perth shop well-stocked and easy to navigate, with helpful staff and competitive prices. Thank you for your positive feedback!

Rated 5 out of 5 stars

Always a great experience

Always a great experience, staff at till's and on the floor all too happy to help with info, advice and payments. Every fortnight to three weeks, my dog loves real treats, not the plastic-looking stuff, and a good big bone every so often. Bailey is better fed than I

March 6, 2026
Rated 2 out of 5 stars

The price of your bird seed in the…

The price of your bird seed in the large bags nuts and sunflower seeds is too much. Also the loyalty system does not reward the customer so what’s the incentive?

March 7, 2026
Jollyes The Pet People - Perth logo

Reply from Jollyes The Pet People - Perth

We appreciate you sharing your thoughts on our bird seed prices and loyalty program. We'll review your feedback to improve our offerings and customer experience.

Rated 4 out of 5 stars

Excellent staff

Jollies has a good selection of food treats and beds for large dogs like Rottweilers

July 15, 2025
Jollyes The Pet People - Perth logo

Reply from Jollyes The Pet People - Perth

We are glad you are happy with the selection of treats and beds for large dogs! We try to offer a large range to suit every size dog, so thank you for your feedback!

Kind regards,

Jollyes Customer Care

Rated 4 out of 5 stars

Good shopping experience

Being able to park nearby is an advantage.

In the store I had a look around and found what I was looking for. Staff at checkout friendly and helpful.

Thanks

January 30, 2026

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