Jollyhers.com Reviews 

Scam! I ordered 4 items, arrived one item that was not as described. Poor customer service - refused to return the money. PayPal - Neither helps getting the money back. Don't buy!

Do not buy from this website. I purchased over $600 USD and none of the dresses that I purchased fit as they were not true sizes so I returned it and had to pay for shipping which was several hundred dollars! They NEVER refunded me money for the returned dresses and also one dress was never sent to me at all even though I paid for it. I am not sure how to get my money back as their customer support keeps replying in a robotic manner and not answering my queries as to when I will receive my refund!. It has been six months and still no refund and all items returned were received by this place. This shop is a scam and they are getting away with criminal activity.

Terrible customer service.
I ordered this item. It was mentioned in its description that the fabric is polyester/ lanon. But when I received it it was like a wool. So much thick and was not suitable as dress at all.
When I wanted to return it back, they told me it isn't possible without an acceptable reason. After several communication, they have accepted to partially refund it.
I paid the post cost, but it is more than 40 days that I haven't been refunded.
I never ever buy from this website at all. Terrible.

I got a dress from Jolly Hers. It came exactly as the description.
The dress is beautiful and has fairly good quality. The finishing was very well done, so different from other Chinese stores where I bought clothes before. Free shipping as mentioned in their website. Got it in less than a month. Overall, I am really happy with the experience.

I bought two Floomed embroidery contrast black colour stripe dresses on 8th Jan 2019,is was $100.82 on the web pages but when I received the credit statement is cost me $141.45,I call up many times and email many times,no reply at all, poor after sales service,very upset and disappointed service,pls careful when order this web.

I bought in january a clothe. Its now april. I dont received anything.

I so wish I have read those reviews before! I have ordered a dress in size Medium, as I always fit in.
First of all, it has taken A MONTH to get it delivered, and no communication until last week when it said it was shipped.
Then it came today, could hardly get the dress on me.
I very much hope that I can get the full refund back, and that customer service connect back with me asap as I have asked how I can return the dress and need the full refund back..UPDATE: I have now received similar emails as I can see other customers has - to give me 15% refund and ask me to re-sell the dress. This is outrageous. It should NOT be this difficult, I want to return and get my refund back! Not customer friendly company at all.

DO NOT BUY FROM JOLLYHERS!!!
Bought in December, returned in February and after 15 number of emails back and forth still no refund back.
I haven't been able to even properly try their Medium size dress due to unstandard sizing! Saying I'm a slim Medium.
They also try to decrease the refund amount saying their product smells after the return which is absolutely nonsense as I could not even try their product on!

Ordered in Ocotber, returned in November, and still haven't been refunded. They offer to refund me in USD instead of euro, which is how I paid. I am afraid the exchange rate in my bank will be high and as result will lose money. Not sure what to do as I imagine I should be refunded in euro if this is how I paid. Anyone with similar experience?

I ordered many items last December and most of them didn’t fit me at all. So I asked them a full refund for those items I couldn’t wear. It’s been already TWO months since I first asked them refund, and e-mails that I had to write and receive so far are more than 20! I just have asked them for a full refund again by email right now. This would be the last time I email them and I’m preparing another way just to get my money back. PLEASE!!!! Refund my money!!

I placed an order over a week ago, I paid the extra 20.00 for express shipping because I needed it fast. I do not have my item and I am getting no response! DO NOT ORDER FROM THIS COMPANY!!

I ordered a few dresses for the first time and received them in a timely manner, however the price that I was told and payed for online was different then what I got charged for on my credit card. My online receipt gave me a total of $182.23 with free shipping but I got charged $247.90 on my credit card. No one has returned my email in regards to this and there is not phone number to contact anyone. I would not recommend anyone ordering from this site.

It was my first deal here in Jollyhers and I am delighted to have this. There are a plenty of collection of fashion items and in lower price. I have ordered a party dress and received it fast after order. The quality of the dress was beyond my expectation.

Their customer service is excellent. I am happy they delivered my dress on time. Thanks jollyhers, highly recommend ^^

The dresses are actually ok quality and 2 of them fit ok according to the size chart, 1 didn't fit at all. I wasn't really happy with how I looked in them, but that's my issue not the issue of the clothing. The problems are all in returning it. They try to persuade you to accept the dresses and give you a part refund, in my case, 20% - they warn you you have to pay the return and pay any tax. I said I'd still prefer to do this. The return costs £30 and not sure I will actually receive the refund at this rate :(

Never ever buy from Jollyhers. On November 19th I bought a dress for my daughter, beautiful green dress, the dress came to the house 28days later, when opened had a bad smell also is very different from the picture and the zipper doesn’t work, I emailed the company and Kitty ask me to change it for somenthing else on the website, told her that I want it a refund... after several days Kitty and Jessy are saying for me to keep the dress or give it as a gift or re sell it and they will give me a credit to spend on the website of 10% and $15 for the inconvenience, come on I paid $138 and I want a refund and they keep saying over and over again for me to keep the dress... I’m so disappointed of this service and the quality of the dress...: looks very very cheap and never like the one on the picture ! PLEASE DO NOT BUY FROM JOLLYHERS... is a. Fraud ...

I received the dress (Pearl Embroidery Solid Color Sashes Deep V Neck Sleeveless Dresses) from their China factory on 7/11/18 and the dress did not meet my expectation. Hence, I requested for a refund on that day itself via email.
On 9/11/18, Kitty(the staff of Jollyhers) replied and asked me to send her photos of the dress and offer to exchange another dress in their website. I replied her that I do not want an exchange and wanted a full refund.
Another staff (Jessie) replied me this time and said :"But we have to tell you that you need to pay for the return freight and the tax caused by the return parcel. Our company is in China, so the period of logistics is a little long. Only when we receive the products and make sure it is intact, can we refund. We would like to give 10% part refund and 10% discount code as compensation. Could you please ask a tailor's help?" I replied her that I am willing to pay the return freight and tax (but actually it did not incur any tax). Kitty replied and attempting to convince me by saying :"Besides, you actually paid $105.13 for the order. Generally speaking, the return shipping cost is at least USD $30 for the special occasion dress. Besides, once your return parcel is spotted by the customs, the tariff amount is generally the same as the price on the package. Considering the expensive freight and tax, if you keep it or re-sell it to other people, or give it to other people as a gift, we would like to give $18 part refund and a 15% discount code as compensation. You can use the big discount code to make a new order for your next use."
On 10/11/18, I replied her ONCE AGAIN that I don't mind paying the return freight and expensive tax. I wanted them to give me their address for return as the return policy stated to return within 30 days after the item received. They seems like wanted to delay the time by keep offering me those discount codes which at the first place I purchase their item using their FB code of 20%.
11/11/18, address obtained from Jessie.
14/11/18, I've shipped out the dress to their factory in China.
23/11/18, according to the tracking system, the item has delivered to their factory. So I emailed them about the refund.
29/11/18, Pan (another staff) emailed me and stating that they have received the item. And ONCE AGAIN they wanted to persuade me and said:"Is it convenient for you to use the credit amount to find new items in our site?"
I then replied him in a good manner thanking his offer and I would like to get a full amount of refund from them.

On that day onward, I did not receive any further email from them.

Dear all, please don't put a high expectation on the items that are shown in their website. Or else the refund process is gonna take FOREVER. This is my first unpleasant experience with a clothing website.NO MORE WITH JOLLYHERS EVER!

I received the dress 12 days ago and found it a lot different from what I expected. The size and color didn't match what it's described on the website. I want to return and refund it but still not getting any reply...

______UPDATES____

Thank you, Crystal, for spending time telling a complete story that happened to me as well. It's really an unpleasant experience to go back and forth on emails merely for a simple request for return!!!

"Our company is in China, so the period of logistics is a little long.
Only when we receive the products and make sure it is intact, can we refund. Considering the expensive freight and price, we suggest you keep it or re-sell it to other people; we would like to give 10% part refund and 10% discount code as compensation. "

"Considering the expensive return freight, if you would like to keep the original one, we would like to give you 10% part refund for the original one. Besides, we can give you a 10% discount code, and you can place a new order with that code on our site. "

"If you change your mind and decide not to return the item when you find return shipping fee too expensive, kindly contact us, and we hope to offer you 15% part refund and 15% discount code as compensation. "

Frankly speaking, I don't want to resell someone else clothes with low quality (It's not ethical!), and I don't need any discounts on what I am not going to buy!

such a bad bad bad online purchase experience. The seller stopped replying my email when i asked for return. Imagine how bad the quality of a dress could be, you decided to go through all the negotiation with the seller for return? Initially she replied 1 email a day, and eventually she's gone. No sign on Facebook or anything.