Jollys Jewellers Reviews 

1,189
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt delivery and stunning product quality, highlighting how beautifully items are packaged, securely shipped, and presented upon arrival. Consumers also appreciate the highly responsive and genuinely helpful customer service, noting that staff members communicate clearly, answer inquiries fast, and assist efficiently with custom requests and resizing. However, some people mentioned wanting even more detailed information available online about the items, such as specific historical details, comprehensive gemstone sizes, or exact creation dates. A few other people also noted experiencing occasional ordering mistakes or needing size adjustments shortly after receiving their purchases.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with items that match their online... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the quick response... See more

Quality

Customers expressed great satisfaction with the amazing quality and condition of the items. Reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service, expressing strong satisfaction with the prompt... See more

Order

People report positive experiences with order, highlighting remarkably fast shipping and next-day deliveries.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong size ring & emailed asking if the size could be amended before shipping the product, as opposed to having to return & exchange. Director emailed back promptly, advising it would be... See more

Rated 5 out of 5 stars

First time using Jollys, brilliant all round. Used there layaway system was meant to be paid over 6 months but managed to pay off over 2. Received order the following morning and was absolutely impres... See more

Rated 5 out of 5 stars

Product as described. Sizing very good. Quality was outstanding. Delivery was within a day of ordering. It was for our forty eighth wedding anniversary. Wife was stunned. Many thanks for such a beauti... See more

Rated 5 out of 5 stars

Well presented packaging and fast, secure delivery, thank you. Prefer seeing actual 'photos of the items, and would like as much info' as possible, eg carat weights/sizes etc of metals & gemstones.


Company details

  1. Jewelry Store

Information provided by various external sources

Jollys Jewellers are a family run chain of jewellery shops and jewellers who are specialists in fine antique and vintage jewellery. Our jewellery stores are based in Mansfield, Nottingham and Ilkeston.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,189)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I ordered the wrong size ring & emailed asking if the size could be amended before shipping the product, as opposed to having to return & exchange. Director emailed back promptly, advising it would be no issue whatsoever. Beautiful product, amazing quality! Also a really easy website to navigate and find what you’re looking for. Wholeheartedly recommend! :)

September 29, 2025
Rated 5 out of 5 stars

Great experience, highly recommend.

Well presented packaging and fast, secure delivery, thank you.
Prefer seeing actual 'photos of the items, and would like as much info' as possible, eg carat weights/sizes etc of metals & gemstones.

October 10, 2025
Rated 5 out of 5 stars

Always a fab experience

Ive bought a few items from Jolly’s, a platinum mens ring, a pendant, amongst other beautiful items and they never disappoint. The communication is clear and the items are sent quickly.
I wish I had more cash to buy more items from them! Haha 🥰

October 13, 2025
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Rated 5 out of 5 stars

I chose a ring for my wife as it is our…

I chose a ring for my wife as it is our 40th anniversary coming up. I decided to surprise her with a Ruby ring
After dealing with Josh, the ring arrived promptly and secured.
She loves the ring, however being honest, it wasn’t exactly what she wanted. After a phone call to Josh he was very helpful and told me to return it and he would action a refund on receipt of the ring.
Which he did as soon as the ring was delivered. The service was fabulous and there was nothing wrong with the ring itself just not the style she wanted.
I would use Jolly’s again in the future should the need arise.
Thank you

September 15, 2025
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Rated 5 out of 5 stars

Trustworthy company

I was initially dubious about ordering, but so glad I trusted the other reviews and went ahead. Beautiful ring, lovely quality, just as pictured and described. My daughter was delighted. I will definitely use this company again. Recommend.

August 7, 2025
Rated 4 out of 5 stars

The jewelry is absolutely…

The jewelry is absolutely breathtaking-a truly rare and exquisite find! The customer service was exceptional, with fast delivery and beautiful packaging. I couldn't recommend this company more highly.

July 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Good in quality and communication

Really good experience with this store. I bough an engagement ring 3 month ago online and they delivered it the next day, I also asked to resize the ring, after arriving, as I took the wrong measurements, and they did it for free. I haven’t had any issues with my ring since I bought it , so all good. I recommend it.

May 12, 2025
Rated 5 out of 5 stars

Great service

Ordered an item on behalf of my sister, it was dispatched very quickly and arrived safely the next day. Thank you!

July 22, 2025

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