Jones International Holidays Reviews 81

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professionalism, noting that drivers often provide informative commentary and make journeys enjoyable. Many people highlight the excellent service, well-organized trips, and comfortable accommodations, including first-class hotels and cruise ships with great food. Consumers frequently mention that the holidays offer great value and are relaxing, with seamless travel and well-planned itineraries to various locations. However, some customers also noted issues with trip planning, citing instances where arrivals were poorly timed or transfers resulted in long waits. A few people mentioned communication problems, specifically regarding missed emails about event changes, and felt that the company's response to these issues was unprofessional.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the drivers, such as Callum,... See more

Holidays

Customers consistently note positive experiences with holidays, often describing them as wonderfully... See more

Service

People report positive experiences with service, often highlighting the exceptional attitude and helpfulness... See more

Location

Clients share positive opinions on location, highlighting breathtaking views and thoughtfully planned... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first trip with Jones and it was perfect. Two totally relaxed days, London/Evita and Windsor. Hotel was a great choice with breakfast included. Our driver, Corey was was helpful, friendly, and gave... See more

Rated 5 out of 5 stars

Another fabulous trip with Jones International. We travelled to Paris and stayed on the Botticelli cruise ship where the staff and meals on board were excellent. Also included were excursions with a g... See more

Rated 5 out of 5 stars

Just returned from Paris weekend with Callum at the wheel. Brilliant driver, very helpful, informative and an all round nice guy! Such a well organised trip, lovely ship, friendly and helpful crew,... See more

Rated 5 out of 5 stars

Had a fabulous time on the trip “ live aid show and Windsor… Darko our driver/ courier made our journey very special with his extensive knowledge of London and its surroundings….He kept us amused a... See more


Company details

  1. Tour Operator

Written by the company

We offer an ever growing range of short breaks and coach holidays from South Wales to some of the UK and Europe’s best destinations… and all with value for money in mind. Our breaks are great for families, couples, singles and groups. And with convenient departure points throughout south Wales, we think you’ll agree… it’s much less fuss with Jones the Bus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

81 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The Great Alpine Adventure with the Glacier Express Trip

We’ve just returned from our Swiss & Austrian Train Adventure holiday, which was truly a wonderful experience from start to finish. The itinerary was thoughtfully planned, taking us through beautiful parts of Switzerland and Austria, with a perfect balance of scenic travel and sightseeing. From our comfortable overnight stay in Reims to the breathtaking Alpine landscapes of Switzerland, every part of the journey was a delight. A big part of what made this trip so enjoyable was our fantastic coach drivers, Callum and Matthew. They were outstanding - professional, friendly, and always willing to help. Nothing was too much trouble for them, and their positive attitude really added to the overall experience. Although our planned Glacier Express train journey was unfortunately cancelled due to damaged track, Jones the Bus handled the situation brilliantly. Their alternative plan turned out to be an unexpected highlight of the entire trip.Travelling by coach along the Julier Pass and Bernina Pass to Tirano was spectacular - the views were absolutely breathtaking. We even had time to enjoy a relaxing drink in the square at Tirano before boarding the Bernina Express train for or a beautiful return journey making it especially memorable. Overall, this was a superbly organised holiday with unforgettable scenery, comfortable accommodation, and a wonderful atmosphere throughout. We enjoyed every moment and are already looking forward to our next trip.

March 28, 2026
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Rated 5 out of 5 stars

Fab coach trip

We had a fantastic coach trip with Jones this weekend. The driver was excellent, friendly, professional, and made the whole journey feel smooth and relaxing. The buses were clean, comfortable, and really well looked after, which made a big difference to the overall experience.

We thoroughly enjoyed every part of the trip and it was clear that everything was well organised. It made for a stress-free and enjoyable weekend away.

We’re already looking at booking our next trip and would definitely recommend Jones for anyone considering a coach holiday!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Absolutely amazing company couldn’t recommend enough. Keep you updated, great value trips, easy booking, kind staff, so many options and so much more. Stress free trips and travel. Will continue to use and recommend

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Best bus company around

Just got back from Stratford/Worcester, amazing trip, Matthew our driver was first class and a real credit to the company, so friendly, knowledgeable, punctual and made us all feel safe, this is my third trip with Jones International Holidays(the other 2 have been with Callum as our driver to Call the midwife/Windsor and Wine tasting/Windsor which were equally amazing and Callum was fantastic also and we're already planning my next, thank you for such a lovely time making memories with my Mother and Auntie

March 21, 2026
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Rated 5 out of 5 stars

Mamma Mia the Party

Excellent weekend away with Jones the Buses to see Mamma Mia the party at the O2 London. Everything was 10/10 .
Special thanks to Callum & Matthew for making the trip extra special. The little extra touches made it even more pleasurable - Callum escorting us all out from the hotel to the coach with an umbrella when the heavens opened. Also his knowledge of London was great , whilst Matthew navigated the London traffic with such professionalism.
This is our 2nd trip with Jones, looking forward to travelling with them again soon!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Mamma Mia the party

Excellent trip with Jones the bus to see Mamma Mia the party in London. Everything was very well organised. Bus was spotlessly clean and very well looked after. Special thanks to Matthew and Callum who were both very polite and informative throughout the whole trip.

March 15, 2026
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Rated 5 out of 5 stars

Another fabulous trip with Jones…

Another fabulous trip with Jones International. We travelled to Paris and stayed on the Botticelli cruise ship where the staff and meals on board were excellent. Also included were excursions with a guide to showcase Paris and Montmartre and a cruise to see the city at night. A big shout out to Callum our driver too, who was very informative and kept us updated throughout. Thank you, looking forward to our next trip😊😊😊

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Paris

Springtime on the Seine - Absolutely Amazing! Callum was fantastic and made the whole experience great from start to finish. Stunning boat with very helpful and friendly crew. Excellent excursions providing lots of interesting information. Looking forward to our next trip with Jones International. Diolch.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Well organised dream break

Where do i start. ? This was a long awaited trip i ve dreamt of forever.
From start to finish outstanding.
Callum was always checking on everyone always reminding us he was there if we needed him and attentive every meal time again checking on us.
The boat experience also well and above beyond what I was expecting
Organised trips included also freetime.
Only issue I had was I had to leave as it was time to go home .
Paris I'm coming back to continue.
Already got other trips booked as tge app also is a godsend .can book payoff going along book another inbetween can keep a check on more memories to be made.
Also company was fab throughout our coach and at our table. X thank you all and to our friends who accompanied us

March 5, 2026
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Rated 5 out of 5 stars

What a wonderful weekend we’ve had in…

What a wonderful weekend we’ve had in Paris and on the Seine! Our floating hotel was superb, as was the food 👏👏 and our driver guide was exceptional. No one had a bad word to say about Callum , calm, friendly, informative and of course, a superb driver. I’d advise you to do this holiday, we loved it

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Just back from Paris with Jones…

Just back from Paris with Jones International. Had a brilliant time, Callum our bus driver was excellent, as always. Great value for money as everything was all inclusive. Great stay on the MS Botticelli, with good food and service. All in all a memorable holiday. our usual great experience with Jones International

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

What an outstanding trip to Paris…

What an outstanding trip to Paris staying on a floating hotel on the river Seine. Our driver Callum was superb as usual, very informative as driver and guide. Met lovely people and had many laughs. Awesome weekend.Our 4th trip will definitely travel with JTB in the future. Thank you Callum, diolch yn fawr.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Another great experience with Jones…

Another great experience with Jones International this time enjoying Springtime on the Seine.
Seamless travel with informative updates along the way to our destination the MS Botticelli paved the way for a fantastic holiday.
A lovely ship with great service and food we wanted for nothing. With our days being well organised and full, it really was a great value holiday.
Looking forward to the rest of the year and our travels with Jones.
Thanks Callum for looking after us and ensuring that we had the best time!

March 9, 2026
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Rated 5 out of 5 stars

Paris River Cruise

Just returned from Paris weekend with Callum at the wheel. Brilliant driver, very helpful, informative and an all round nice guy!
Such a well organised trip, lovely ship, friendly and helpful crew, fabulous food and lovely company! Faultless!! Can’t wait for my next trip!!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Paris trip

Just returning from a fantastic break in Paris with Callum an excellent very informative driver! Had the most amazing time with fabulous excursions and food first class aboard ship!it was a faultless trip with huge thanks to Callum!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Paris

What can I say about this trip. From when we were picked up to when we were dropped off we couldn't of been in better hands, callam our driver was brilliant his knowledge was brilliant and his driving was superb he could not do enough for you. Paris was great the two trips we went on were great and the boat we stayed on was clean and tidy the staff were friendly and the food was lovely. To top it off a trip up the eiffel tower finished off a great trip.

March 9, 2026
Unprompted review

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