Joolca Reviews 167

Amazing customer service!!! When I had an issue with one of my water pumps, the company response times were just amazing. The quickest I have seen from any company and that was every time I had responded to them from my troubleshooting ticket. They took care of my issue and I had a new pump within a few days. Truly awesome to have great customer service these days. Thank you Joolca for a great experience!!!

I contacted Joolca when I realized that I had made a mistake with my initial order. I was very impressed by how quickly their Customer Service responded and how they continued to correspond over several days until my issue was resolved.

We absolutely love the Joolca hot tap . We got it with the hot tub . We haven’t used the hit tub quite yet as we are traveling but the shower we have used daily . Joolca thought of everything when they made this . The hoses are easy to connect and disconnect , all fittings were included except one to hook it to a garden hose but any hardware store has that. The hot tap is a breeze to operate , and the rain shower doesn’t seem to be terrible on water usage either . We love everything from the fit , finish to nice hoses etc. I’d also add their customer service is very quick , kind and easy to understand. They even got back to me on a Sunday which is absolutely unheard of these days . Thanks Joolca !!!!

I reached out to customer service on a Sunday morning, not expecting to hear back. Much to my surprise not only was my problem solved immediately, but the process was easy, clear and surpassed my expectations. This was easily the most impressive customer service experience I have ever experienced.

I bought my joolca hottap a couple years ago. It is fantastic! And, Joolca How’s the best customer service of any company I’ve ever experienced in my entire life. I had the water pump that I hadn’t tried out, when I did, it wasn’t working. I contacted the customer service and they sent a replacement pump, and it arrived in a couple of days and it is working great! I can’t get over how good the customer service is with this company. Everyone else could take a lesson from them on how to do it! I highly recommend the Joolca hottap! I’ve used it camping, and at home. At the moment, I’m using it at home for my redneck hot tub.I love it!

Joolca makes a great product that shipped fast and installed as expected. Their YouTube installation and use video was spot on and I love it! Their customer service team was fantastic. I found a small tear that happened during shipping and they were very quick to respond - even after hours - and quickly sent me a replacement. All I wanted was a patch kit, but they replaced the whole cover. Awesome people!

Joolca customer service is great!! They answered all my questions so quickly and reached out to me several times to make sure that I did not have any other questions. Great customer service and great products!

Was installing my Joolca en-suite single version and had a question. Wrote customer support and CS responded quickly. They aLao included a video with another tip for adjusting curtain height. Really appreciate the support!

Customer service was excellent. I had gone through the checkout process but forgot to enter the discount code. Response was timely of my request, if they could honor the discount even though I had completed the order process, which they kindly did by refunding my card that discount amount. Very pleased with the customer service. Thank you!

I contacted customer service with help setting up my newly purchased Joolca water heater. Their representative was polite, thorough, and followed up to help ensure my issue was resolved. The product is great, and the problem was my water pressure, which they identified. I highly recommend.

I have almost every item in the portfolio from joolca. exceptional quality, and great customer service for the couple times I’ve had to call in. A+

I received excellent assistance with an unusual installation for my Joolca HotTap. Tech help was knowledgeable and honest. Great follow up as well. I use my Joolca HotTap almost every day. It’s been a treasured tool for my travels, and now serves me at home, too. Cheers.

Awful company refusing to return an unused kit @ $799 notified unhappy with the kit within 12 hours of receiving the item. 10+ emails sent and they still refuse to refund.

DO NOT TRUST!...AWFUL COMPANY AND PRODUCT IS OVERLY COMPLICATED AND YOU CAN BUY MUCH BETTER.

Let's be honest no matter how good a product is sometimes things don't go as planned. This is when you find out if a company is worth doing business with, Joolca has earned my business for the long term.

I have owned the shower/sink combo now for almost two years. Initially I was struggling with the heat not kicking on with the pump but with the quick and helpful guidance of the customer service staff we diagnosed what was going on and found a solution.

Recently that same pump had a melt down (bad luck I think as everything is good quality). Without any hassle we figured it all out and they sent a replacement (warranty) pump out in a hurry.

A company that takes care if me after the sale is a company worth doing business with!

Very pleased with the customer service and warranty process! I was having issues with the hottap/pump. We were unsure, which one was causing the issue. Jo has sent me diagnostics to run. They requested I sent video. I live off grid so it was a little difficult to do the things that were needed. They gave me ample time. And when it was discovered that my pump was the issue because it had stopped working entirely, they immediately sent out a replacement. There was no need for me to send my broken pump back. I continue to be so impressed by Joolca’s products and customer service. I immediately purchased the power bank and they’re gotta go toilet. Today I received my replacement pump and my power bank and I cannot wait to get to my warm showers and easy dish duty again. I’ve also purchased the single shower room and have used it regularly for 3 straight months. Very great quality and very easy set up, excellent product to complement the set up. Worth it. Can’t wait for February for my toilet to arrive! Bathroom duty outside, in Oregon this time of year is no fun. I’m hopeful to get my shipment early. 😜 absolutely would recommend Hottap Nomad set up.

IT Looks that they advertise product that they do not have, I have been waiting for my item (port potty) for two months, and after two months had to cancel, no info, inaccurate promises-and nothing but delays, u expect product December, support tells you end of January, end of January is end of February-forget it.

Joolca makes quality products that they stand behind. I've been super happy with everything I've received from them, ease of use, and their support has been great! On my most recent adventure, the water filter assembly came apart in the river I was using to pump water and the inner filter floated down stream -- a quick email (on Christmas at that!) and they took care of it immediately and sent me a new one!

I totally love my new toilet. I have tried many things since 2017 approx. When I saw this toilet online I knew it was exactly what I was looking for. The staff answered my questions via email. When I placed the order I wasn't sure where I was going to be when it was to be shipped. The staff worked with me to ensure I received the toilet at the location I was at. The staff were kind, professional and answered any questions I had in a timely manner. I would like to thank Joolca for the awesome toilet. The newspaper that was sent was hilarious. Reading material with the new toilet. Someday I hope to afford more Joolca products. Thankyou so much Joolca 💓

Excellent! Had issues with my pump and received quick and accurate troubleshooting info which resulted in my pump working again. Vandjo and Marleen are fantastic. Knowledgeable and respectful as well. Thank you!

Love all our Joolca Products... The HOTAP Nomad helped me get my wife out for a 6 weeks overloading trip and with the double ensuite our new GOTTA Go fits perfectly on the dry side.. These products are quality and what a game changer!