Excellent support - the sales / support went above and beyond to make sure I could get what I was after. Really impressed!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic bumbells and weight rack. Had an issue with the incorrect rack size and customer services were out of this world. 5*, 10/10, Fabulous. Replaced next day, ready built, easy collection, quick... See more
Great high quality products and customer service second to none. My wife ordered a dumbbell rack that arrived with a damaged plastic end cap. I received a reply the very next working day confirming a... See more
We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for sever... See more
Company replied
Company details
Written by the company
Jordan Fitness supply commercial gym equipment & functional fitness products worldwide. UK based, we specialise in premium free weights (dumbbells, barbells, discs), weight benches, rigs & flooring through to plyo boxes, medicine balls & home fitness. ...
Contact info
56 Oldmedow Road, PE30 4JJ, Kings Lynn, United Kingdom
- 01553763285
- marketing@jordanfitness.com
- jordanfitness.com
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product is top notch quality as you…
The product is top notch quality as you would expect from Jordan, but the whole order and fulfilment process is also first class. I have made a lot mistakes going for cheaper...
Great company
Very easy to navigate website, the best price I can find, and I was very happy with the quality of the weights when they arrived! They were also packaged well and arrived very quickly after dispatch. I'll definitely be using this site again.
Great products and excellent customer…
Great products and excellent customer service
Made an initial order for some home weights but which unfortunately
were not a complete set - due to high demand during the pandemic. I contacted customer services just on the off chance they could contact me when they had some new stock in. Received a reply back saying they weren't going to get new stock in until April but I should regularly check the website in case they had cancellations. A couple of days later, however, I received an email from Diana at customer services to inform me they'd just had a new delivery of stock. I hurried over to the website and managed to snap up the exact set of weights I wanted initially. I promptly replied to Diana to thank her and she cancelled my initial order and I received the money back the next day. All in all, just great service. I am very happy and will definitely buy direct from them again in the future.
Great service and products
Great service and products! A very professional outfit with great communication and after sales! Highly recommend them!
Love these dumbbells
Love the dumbbells! They’re so comfortable to hold, and look nice too. Well packaged.
Fabulous product!!!
Fabulous product!!!! Quick delivery!!! Can't wait to get more discs to build up the weight.
Prompt service and quick delivery
Prompt service and quick delivery. Product design on the new edition looks fab.
Great Customer Service!
Diana helped with with my first order and after I decided to go for something different she then helped me to cancel so I could re order what I really wanted!
Diana was very Friendly,patient and helpful.
I’m over the moon with my barbell set it arrived within 2 days of ordering so super fast delivery!
Thank you again for a great first experience buying from you!
Emily
Your asking for a review and I havnt…
Your asking for a review and I havnt received anything as yet

Reply from Jordan Fitness
Fantastic customer service and a big shout out to Diana
A fantastic all round experience!
I had a few issues with the delivery of my weights with FedEx, where the weights essentially went missing for 48 hours (they were delivered to the wrong property and the driver had not left a note to say where they were).
Your staff member Diana (in sales) was an absolute gem! She was so professional, friendly and helpful with everything and reassured me that everything was in hand - and it certainly was.
I eventually received my weights after a gent who lives halfway down the road delivered them himself! The weights are fantastic and exactly what I needed.
Once again a HUGE thank you to Diana, I really appreciate everything she helped me with. She is a great asset to the team :)
one dumbell lost in transit
Ordered 4 dumbells (2 x 30kg and 2 x 14kg) , three arrived 13 days after ordering, still missing one of the 14kg dumbells though order says all four shipped. They look and feel good quality (5 star) but ordering has been problematic for me (so only 3 star)
Easy website to use and the equipment…
Easy website to use and the equipment arrived promptly. Thank you
Excellent service
Excellent service, arrived when stated, very easy process especially since I live in the Scottish Highlands and this worked out perfectly 👏 thank you
Super Customer Service!
Very pleased with the equipment (it's the brand used in the studio at my gym so I knew I'd love the products) and the delivery was super speedy despite being amongst all the Christmas orders.
I had the wrong set of dumbells delivered so I emailed right away and got everything sorted within hours - big thank you to Diana on the sales team and Lauren on the service team for sorting me out so quickly!
Great high quality products and…
Great high quality products and customer service second to none. My wife ordered a dumbbell rack that arrived with a damaged plastic end cap. I received a reply the very next working day confirming a replacement would be posted immediately. I inadvertently mentioned that my wife had ordered the wrong rack, and they agreed to replace the products with no additional charges other than the difference between the two products and the carriage. Cant ask for anything better, thanks guys, superb service 👍
Good value and efficient delivery!
A trusted brand that always delivers…
A trusted brand that always delivers quality products! The equipment is commercial gym standard, premium products that are durable! The product design is excellent, makes training easier... the after service is exceptional.
All my gym equipment is from Jordan Fitness.
Easy ordering and very quick…
Easy ordering and very quick delivery....excellent.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.