Joshhairandbeauty Reviews 

4
TrustScore 3.5 out of 5

3.7

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3.7

Average

TrustScore 3.5 out of 5

4 reviews

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3.7

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(4)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Only way is Josh Hair and Beauty

Sharon at Josh Hair and beauty has been doing my hair for years. She’s the only person I trust to do it and she does it so well. She uses fantastic products which is so important and she really cares about the condition of my hair. Sharon always takes the time to find out how my hairs been, she listens to my feedback and she makes recommendations to help
Improve my hair based on her experience and knowledge. I love the way she styles it and she always makes going to the hairdressers a lovely experience!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! From treatment, to colouring and styling - Josh hair and beauty is my go to!

May 13, 2026
Unprompted review
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Reply from Joshhairandbeauty

Thank you so much for your support!

It truly means a lot to be your go-to salon for your treatments, colour, and styling. We’re passionate about creating an experience where our clients not only love their hair, but also feel genuinely cared for every step of the way.

We always look forward to having you in the salon and can’t wait to welcome you back again soon!

Rated 1 out of 5 stars

Terrible salon –7 Hours, £230, and Nothing to Show for It

I visited Josh Hair and Beauty in Croydon, UK for a texture release and paid £200 (+£30 tip) so total of £230 and I would give zero star if possible.

I was quoted £170 on the phone, but the price was increased to £200 when I arrived. I didn’t argue and went ahead with the appointment.

The service itself took over 7 hours (10:45am–6pm) for one treatment, even though I was the only client for the day for this stylist (Sharon Adjei). I was repeatedly left sitting for 20–45 minutes at a time while the stylist stepped away, which made the whole experience feel very unstructured.

I was told clearly by the owner (Sharon Adjei) that after the texture release, my hair would be more manageable for my intended weekly washes and would not shrink/revert fully when exposed to water.

That was not true.

After 3 days, my hair completely reverted after contact with water — as if no treatment had been done.

I messaged them twice (24 hours interval) with photos asking what I should do.
 No response. Completely ignored. That lack of aftercare is the biggest issue for me.

After this experience, I looked at their reviews on several other platforms, and the feedback there reflects exactly what I experienced.

So in summary:
* Price changed on arrival
* 7+ hour appointment with long idle gaps
* Result did not match what was promised
* No response or support afterwards

It may look good when you leave, but that doesn’t mean it lasts.

I would not return.

April 7, 2026
Unprompted review
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Reply from Joshhairandbeauty

Hi Adela,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your visit did not meet expectations, and we fully understand how frustrating this must have been.

We’ve carefully noted all of your concerns, including the pricing on arrival, the length and structure of your appointment, the outcome of the treatment, and the lack of follow-up support you experienced. This is not the standard we aim to provide, and we take your feedback very seriously.

We have reached out to you directly via the contact details available to us, as we would really appreciate the opportunity to speak with you and resolve this properly. Our priority is to make things right and ensure you are supported following your experience.

Please do respond to our message when you can, as we are keen to find a suitable resolution for you.

Kind regards,
Josh Hair & Beauty

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